| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023022168647 | ticket-202302110290 | EGZLC-230221-001 | 2023/2/21 11:08:13 | 1310000083561 | 210235A2NWP213000008 | 210235A2NW622AV0000M | 5*8*NBD | 2023/2/21 11:30:45 | 2023/2/21 11:26:54 | 2023/2/22 10:10:00 | 刘家欣 | [腾讯RMA申请]整机210235A2NWP213000008故障申请,麻烦RMA | ||||
| 2023022162257 | ticket-202301240330 | ETJLC-230221-001 | 2023/2/21 11:28:54 | 119900047 | 210235A2NWP21100008W | 210235A2NW622AV0002C | 5*8*NBD | 2023/2/21 13:00:14 | 2023/2/21 12:55:31 | 2023/2/22 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP21100008W故障申请,麻烦RMA | ||||
| 2023022133396 | ticket-202302090728 | ENJLC-230221-001 | 2023/2/21 13:57:24 | 1880000086973 | 210235A2NVH2240C000Y | 210235A2NVH2230C000J | 5*8*NBD | 2023/2/21 17:30:38 | 2023/2/21 17:26:48 | 2023/2/22 10:19:00 | 任罗方 | [腾讯RMA申请]整机210235A2NVH2240C000Y故障申请,麻烦RMA | ||||
| 2023022177805 | ticket-202302200606 | 2023/2/21 15:17:22 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004666故障申请,麻烦RMA | ||||||||||||
| 2023022199895 | ticket-202302200312 | 2023/2/21 15:18:26 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004892故障申请,麻烦RMA | ||||||||||||
| 2023022294577 | ticket-202301290660 | ETJLC-230222-001 | 2023/2/22 9:49:40 | 119900041 | 210235A2NWP20A00006P | 210235A2NW622BV00005 | 5*8*NBD | 2023/2/22 10:30:54 | 2023/2/22 10:27:28 | 2023/2/22 16:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A00006P故障申请,麻烦RMA | ||||
| 2023022289404 | ticket-202302020612 | ENJLC-230222-001 | 2023/2/22 10:16:09 | 1880000086976 | 210235A2NWP2130000Y2 | 210235A2NW622AV0000Z | 5*8*NBD | 2023/2/22 10:30:54 | 2023/2/22 10:23:51 | 2023/2/23 15:00:00 | 张萍 | [腾讯RMA申请]整机210235A2NWP2130000Y2故障申请,麻烦RMA | ||||
| 2023022288347 | ticket-202302160196 | ESJLC-230222-001 | 2023/2/22 13:18:06 | SF1139500570511 | 210231ABV7H209002603 | 210231ABV7N22A0001C3 | 7*24*NCD | 2023/2/22 14:30:09 | 2023/2/22 14:28:27 | 2023/2/23 15:50:57 | 柯淑云 | [腾讯RMA申请]网络设备电源210231ABV7H209002603故障申请,麻烦RMA | ||||
| 2023022273195 | ticket-202302210064 | 2023/2/22 15:03:10 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167002159故障申请,麻烦RMA | ||||||||||||
| 2023022278769 | ticket-202212130408 | ESZLC-230222-001 | 2023/2/22 16:44:20 | 1310000090592 | 210235A2NWP2130000F7 | 210235A2NW622AV0000G | 5*8*NBD | 2023/2/22 17:30:07 | 2023/2/22 17:26:22 | 2023/2/23 15:30:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP2130000F7故障申请,麻烦RMA | ||||
| 2023022280061 | ticket-202302170712 | EGZLC-230222-003 | 2023/2/22 17:17:47 | 1310000083595 | 210231A0A6N20A000CN3 | 210231A0A6X22200022R | 5*8*NBD | 2023/2/22 18:00:17 | 2023/2/22 17:30:35 | 2023/2/23 10:20:00 | 周俊2 | [腾讯RMA申请]网络设备接口模块210231A0A6N20A000CN3故障申请,麻烦RMA | ||||
| 2023022203209 | ticket-202302100856 | EGZLC-230222-004 | 2023/2/22 17:24:32 | 1310000083596 | 210235A2NWP20B00004L | 210235A2NW622BV00003 | 5*8*NBD | 2023/2/22 18:00:17 | 2023/2/22 17:38:59 | 2023/2/23 10:20:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP20B00004L故障申请,麻烦RMA | ||||
| 2023022335534 | ticket-202301220172 | ENJLC-230223-001 | 2023/2/23 14:54:56 | KY4000154124663 | 210235A2NVH2240C002R | 210235A2NVH2190C000R | 5*8*NBD | 2023/2/23 18:30:56 | 2023/2/23 18:00:00 | 2023/2/24 17:23:02 | 任罗方 | [腾讯RMA申请]整机210235A2NVH2240C002R故障申请,麻烦RMA | ||||
| 2023022396066 | ticket-202302200232 | EGZLC-230223-001 | 2023/2/23 14:57:09 | 1310000083618 | 210235A2NWP2130000ZZ | 210235A2NW622CV00001 | 5*8*NBD | 2023/2/23 15:30:10 | 2023/2/23 15:27:22 | 2023/2/24 17:39:00 | 梁展萌2 | [腾讯RMA申请]整机210235A2NWP2130000ZZ故障申请,麻烦RMA | ||||
| 2023022300064 | ticket-202302210326 | 2023/2/23 18:03:33 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A5LLN18600002F故障申请,麻烦RMA |