| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023021631247 | ticket-202301101344 | EGZLC-230216-001 | 2023/2/16 10:58:00 | 1310000083487 | 210235A2NWP20C0000RX | 210235A2NW622AV00010 | 5*8*NBD | 2023/2/16 11:30:25 | 2023/2/16 11:21:56 | 2023/2/17 9:50:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP20C0000RX故障申请,麻烦RMA | ||||
| 2023021675514 | ticket-202302090123 | ENJLC-230216-001 | 2023/2/16 14:45:52 | 1880000086933 | 210231AEW9H21A0C005N | 210231AEW9H20C000119 | 5*8*NBD | 2023/2/16 16:00:49 | 2023/2/16 15:29:58 | 2023/2/17 9:06:00 | 任罗方 | [腾讯RMA申请]网络设备板卡210231AEW9H21A0C005N故障申请,麻烦RMA | ||||
| 2023021627052 | ticket-202301110022 | ESJLC-230216-001 | 2023/2/16 17:52:35 | 119352360 | 210235A2NWP21300004P | 210235A2NW622AV00014 | 5*8*NBD | 2023/2/16 20:00:02 | 2023/2/16 19:43:42 | 2023/2/17 16:00:00 | 成旭 | [腾讯RMA申请]整机210235A2NWP21300004P故障申请,麻烦RMA | ||||
| 2023021693951 | ticket-202302100958 | EGYLC-230216-001 | 2023/2/16 17:55:18 | SF1436834995762 | 210235A2NVH2160C0037 | 210235A2NVH2190C000M | 5*8*NBD | 2023/2/20 9:00:08 | 2023/2/17 17:00:00 | 2023/2/20 10:00:00 | 高仁茂2 | [腾讯RMA申请]整机210235A2NVH2160C0037故障申请,麻烦RMA | ||||
| 2023021784392 | ticket-202302160712 | 2023/2/17 9:27:16 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A3FFN179000043故障申请,麻烦RMA | ||||||||||||
| 2023021777758 | ticket-202302091280 | ETJLC-230217-001 | 2023/2/17 9:33:21 | 119900069 | 210235A2NWP20A000063 | 210235A2NW622AV00009 | 5*8*NBD | 2023/2/20 14:30:11 | 2023/2/17 10:00:00 | 2023/2/20 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A000063故障申请,麻烦RMA | ||||
| 2023021732956 | ticket-202301230052 | ETJLC-230217-002 | 2023/2/17 9:33:54 | 119900071 | 210235A2NWP20B00001V | 210235A2NW622AV00005 | 5*8*NBD | 2023/2/20 16:30:50 | 2023/2/16 14:15:00 | 2023/2/16 15:30:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B00001V故障申请,麻烦RMA | ||||
| 2023021711186 | ticket-202302050122 | ESZLC-230217-001 | 2023/2/17 14:44:02 | 1310000090535 | 210235A2NWP20A00008W | 210235A2NW622AV0001L | 5*8*NBD | 2023/2/17 15:30:54 | 2023/2/17 15:01:10 | 2023/2/20 17:11:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20A00008W故障申请,麻烦RMA | ||||
| 2023021778907 | ticket-202302030186 | ENJLC-230217-001 | 2023/2/17 15:10:06 | 1880000086947 | 210235A2NWP213000215 | 210235A2NW622AV0001M | 5*8*NBD | 2023/2/17 18:30:49 | 2023/2/17 18:21:42 | 2023/2/18 11:30:00 | 张萍 | [腾讯RMA申请]整机210235A2NWP213000215故障申请,麻烦RMA | ||||
| 2023022013472 | ticket-202212220480 | ECQLC-230220-001 | 2023/2/20 10:25:09 | 119675694 | 210235A2NWP20A00008D | 210235A2NW622AV0001K | 5*8*NBD | 2023/2/20 11:30:57 | 2023/2/20 11:05:56 | 2023/2/20 14:20:00 | 杨丹凌 | [腾讯RMA申请]整机210235A2NWP20A00008D故障申请,麻烦RMA | ||||
| 2023022046269 | ticket-202302020154 | ECQLC-230220-002 | 2023/2/20 10:26:07 | 119675694 | 210235A2NWP21100009M | 210235A2NW6229V0000Y | 5*8*NBD | 2023/2/20 11:30:57 | 2023/2/20 11:05:56 | 2023/2/20 14:20:00 | 杨丹凌 | [腾讯RMA申请]整机210235A2NWP21100009M故障申请,麻烦RMA | ||||
| 2023022063589 | ticket-202301031068 | ESZLC-230220-001 | 2023/2/20 10:32:15 | 1310000090538 | 210235A2NWP20B00005Z | 210235A2NW622AV0002B | 5*8*NBD | 2023/2/20 11:30:57 | 2023/2/20 11:09:00 | 2023/2/21 10:25:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20B00005Z故障申请,麻烦RMA | ||||
| 2023022094134 | ticket-202302010444 | ESHLC-230220-001 | 2023/2/20 11:21:16 | 1310000107034 | 210235A2NWP2130000YT | 210235A2NW622AV0001P | 5*8*NBD | 2023/2/20 12:00:07 | 2023/2/20 11:41:11 | 2023/2/21 10:26:00 | 施烨亮 | [腾讯RMA申请]整机210235A2NWP2130000YT故障申请,麻烦RMA | ||||
| 2023022004467 | ticket-202302170844 | 2023/2/20 17:14:05 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A4UFN17A000069故障申请,麻烦RMA | ||||||||||||
| 2023022111893 | ticket-202302150920 | 2023/2/21 9:52:07 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166003931故障申请,麻烦RMA |