| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023021022814 | ticket-202301280004 | ESZLC-230210-003 | 2023/2/10 16:56:31 | 1310000090440 | 210235A2NWP20A000057 | 210235A2NW622AV00022 | 5*8*NBD | 2023/2/10 17:30:24 | 2023/2/10 17:29:14 | 2023/2/13 11:50:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20A000057故障申请,麻烦RMA | ||||
| 2023021062146 | ticket-202301230030 | ESZLC-230210-004 | 2023/2/10 16:56:32 | 1310000090440 | 210235A2NWP20A00004V | 210235A2NW622AV0000W | 5*8*NBD | 2023/2/10 17:30:24 | 2023/2/10 17:29:14 | 2023/2/13 11:50:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20A00004V故障申请,麻烦RMA | ||||
| 2023021061191 | ticket-202301110890 | ESZLC-230210-006 | 2023/2/10 20:31:43 | 1310000090445 | 210235A2NWP20A00002M | 210235A2NW622AV0000L | 5*8*NBD | 2023/2/11 12:30:31 | 2023/2/11 12:01:28 | 2023/2/13 10:17:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00002M故障申请,麻烦RMA | ||||
| 2023021357999 | ticket-202301120898 | ETJLC-230213-001 | 2023/2/13 9:44:48 | 121114954 | 210235A2NWP20900005R | 210235A2NW622AV0001G | 5*8*NBD | 2023/2/13 10:30:51 | 2023/2/13 10:22:38 | 2023/2/13 14:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20900005R故障申请,麻烦RMA | ||||
| 2023021356797 | ticket-202301101370 | ESHLC-230213-003 | 2023/2/13 11:28:33 | 1310000107005 | 210235A2NWP20B00008J | 210235A2NW622AV0001R | 5*8*NBD | 2023/2/13 12:00:14 | 2023/2/13 11:53:32 | 2023/2/14 17:16:00 | 黄佳辉 | [腾讯RMA申请]整机210235A2NWP20B00008J故障申请,麻烦RMA | ||||
| 2023021369223 | ticket-202302091060 | EGZLC-230213-003 | 2023/2/13 17:53:48 | 1310000083440 | 210231AG7UH2260C0039 | 210231ABV7H213002160 | 5*8*NBD | 2023/2/13 18:30:53 | 2023/2/13 18:27:13 | 2023/2/14 15:04:00 | 吕金泽 | [腾讯RMA申请]网络设备电源210231AG7UH2260C0039故障申请,麻烦RMA | ||||
| 2023021402615 | ticket-202302120360 | 2023/2/14 9:26:48 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166001732故障申请,麻烦RMA | ||||||||||||
| 2023021462343 | ticket-202302080304 | ESZLC-230214-001 | 2023/2/14 10:20:06 | 1310000090454 | 210235A2NWP20A00002J | 210235A2NW622AV00006 | 5*8*NBD | 2023/2/14 11:00:02 | 2023/2/14 10:47:25 | 2023/2/15 17:32:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00002J故障申请,麻烦RMA | ||||
| 2023021451959 | ticket-202302100944 | ESJLC-230214-001 | 2023/2/14 11:19:26 | 119352375 | 210231ABV7H209002481 | 210231ABV7N22A0000RZ | 7*24*NCD | 2023/2/14 18:30:45 | 2023/2/14 18:06:27 | 2023/2/15 19:02:27 | 柯淑云 | [腾讯RMA申请]网络设备电源210231ABV7H209002481故障申请,麻烦RMA | ||||
| 2023021484008 | ticket-202302110418 | 2023/2/14 11:36:58 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP2180001T5故障申请,麻烦RMA | ||||||||||||
| 2023021528537 | ticket-202302050032 | 2023/2/15 15:43:52 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH143001005故障申请,麻烦RMA | ||||||||||||
| 2023021520826 | ticket-202302060426 | 2023/2/15 16:51:23 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX181004909故障申请,麻烦RMA | ||||||||||||
| 2023021525008 | ticket-202302040530 | ESZLC-230215-002 | 2023/2/15 17:24:42 | 1310000090522 | 210235A2NWP20A000054 | 210235A2NW622AV00018 | 5*8*NBD | 2023/2/15 18:00:02 | 2023/2/15 17:45:40 | 2023/2/16 16:46:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20A000054故障申请,麻烦RMA | ||||
| 2023021525673 | ticket-202302140794 | 2023/2/15 17:30:37 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A5LLX206000340故障申请,麻烦RMA | ||||||||||||
| 2023021637989 | ticket-202301040182 | ESZLC-230216-001 | 2023/2/16 9:38:59 | 1310000090531 | 210235A2NWP20A00002D | 210235A2NW622AV0002L | 5*8*NBD | 2023/2/16 10:00:58 | 2023/2/16 9:59:28 | 2023/2/17 10:30:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00002D故障申请,麻烦RMA |