| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023020632180 | ticket-202301200204 | ESHLC-230206-002 | 2023/2/6 17:22:41 | 1910000393146 | 210235A2NWP20900002D | 210235A2NW622AV00023 | 5*8*NBD | 2023/2/6 18:00:04 | 2023/2/6 17:32:26 | 2023/2/7 9:02:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900002D故障申请,麻烦RMA | ||||
| 2023020782097 | ticket-202302040372 | 2023/2/7 14:51:52 | 7*24*NCD | 210231A5LLN1850001R5 坏件申请rma | ||||||||||||
| 2023020739082 | ticket-202301290478 | ESHLC-230207-003 | 2023/2/7 16:46:25 | 1910000393196 | 210235A2NWP20900004S | 210235A2NW622AV00027 | 5*8*NBD | 2023/2/7 17:00:49 | 2023/2/7 16:57:52 | 2023/2/8 8:40:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900004S故障申请,麻烦RMA | ||||
| 2023020719827 | ticket-202302060314 | 2023/2/7 17:05:46 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002227故障申请,麻烦RMA | ||||||||||||
| 2023020765560 | ticket-202301070134 | ESZLC-230207-004 | 2023/2/7 17:39:38 | 1310000090367 | 210235A2NWP20A00000R | 210235A2NW622AV0001J | 5*8*NBD | 2023/2/7 18:00:06 | 2023/2/7 17:51:32 | 2023/2/8 16:34:00 | 曾聪苑 | 210235A2NWP20A00000R 坏件申请rma | ||||
| 2023020839099 | ticket-202301170244 | EGZLC-230208-001 | 2023/2/8 10:43:34 | 1310000083353 | 210235A2NWP20C0001B0 | 210235A2NW622AV0001F | 5*8*NBD | 2023/2/8 11:30:53 | 2023/2/8 11:02:08 | 2023/2/9 10:00:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP20C0001B0故障申请,麻烦RMA | ||||
| 2023020803193 | ticket-202302080224 | ECDLC-230208-005 | 2023/2/8 11:54:00 | 120796414 | 210231A2ERN21C0000J0 | 210231A2ERX18800013W | 5*8*NBD | 2023/2/8 13:00:16 | 2023/2/8 12:53:15 | 2023/2/9 9:22:00 | 黄婷婷 | [腾讯RMA申请]网络设备电源210231A2ERN21C0000J0故障申请,麻烦RMA | ||||
| 2023020828170 | ticket-202301220070 | ETJLC-230208-002 | 2023/2/8 17:29:34 | 121114941 | 210235A2NWP20900001X | 210235A2NW622BV0000G | 5*8*NBD | 2023/2/9 11:00:48 | 2023/2/9 10:54:24 | 2023/2/9 13:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20900001X故障申请,麻烦RMA | ||||
| 2023020952675 | ticket-202302080922 | 2023/2/9 12:27:07 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166003194故障申请,麻烦RMA | ||||||||||||
| 2023020923694 | ticket-202302060440 | 2023/2/9 17:33:42 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001754故障申请,麻烦RMA | ||||||||||||
| 2023021055028 | ticket-202302060091 | 2023/2/10 11:07:32 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A4UFX20700029W故障申请,麻烦RMA | ||||||||||||
| 2023021019176 | ticket-202301180488 | ESHLC-230210-001 | 2023/2/10 12:41:15 | 1910000393326 | 210235A2NWP2130000NK | 210235A2NW622AV00003 | 5*8*NBD | 2023/2/10 13:30:07 | 2023/2/10 13:07:56 | 2023/2/13 10:20:00 | 施烨亮 | [腾讯RMA申请]整机210235A2NWP2130000NK故障申请,麻烦RMA | ||||
| 2023021063502 | ticket-202302080204 | ESHLC-230210-002 | 2023/2/10 12:49:49 | 1910000393334 | 210231A2ERN21B0000ZQ | 210231A2ERN22800006G | 5*8*NBD | 2023/2/10 13:30:07 | 2023/2/10 13:18:33 | 2023/2/13 17:03:00 | 杨青 | [腾讯RMA申请]网络设备电源210231A2ERN21B0000ZQ故障申请,麻烦RMA | ||||
| 2023021014095 | ticket-202301190442 | ESZLC-230210-001 | 2023/2/10 16:55:36 | 1310000090440 | 210235A2NWP20A000077 | 210235A2NW622AV0000X | 5*8*NBD | 2023/2/10 17:30:24 | 2023/2/10 17:29:14 | 2023/2/13 11:50:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20A000077故障申请,麻烦RMA | ||||
| 2023021091926 | ticket-202301190144 | ESZLC-230210-002 | 2023/2/10 16:55:52 | 1310000090440 | 210235A2NWP20B00005Y | 210235A2NW622AV00020 | 5*8*NBD | 2023/2/10 17:30:24 | 2023/2/10 17:29:14 | 2023/2/13 11:50:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20B00005Y故障申请,麻烦RMA |