| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023012695795 | ticket-202301250312 | ETJLC-230126-001 | 2023/1/26 11:38:18 | 121114868 | 210231A5CHH2220C00RT | 210231A5CHH193000927 | 7*24*NCD | 2023/1/26 13:00:20 | 2023/1/26 12:29:00 | 2023/1/26 14:00:00 | 赵彩均 | 坏件SN：210231A5CHH2220C00RT 部件故障，请尽快RMA | ||||
| 2023012814757 | ticket-202301190182 | 2023/1/28 16:33:08 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167000291故障申请,麻烦RMA | ||||||||||||
| 2023012980404 | ticket-202301230114 | ESZLC-230129-004 | 2023/1/29 9:34:28 | 1310000090316 | 210231AG7XP2180002CK | 210231A0QMP228090027 | 7*24*NCD | 2023/1/29 17:30:27 | 2023/1/29 17:08:02 | 2023/1/30 0:00:00 | 陈磊2 | [腾讯RMA申请]网络设备电源210231AG7XP2180002CK故障申请,麻烦RMA | ||||
| 2023012987971 | ticket-202301280412 | 2023/1/29 15:00:06 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX167001021故障申请,麻烦RMA | ||||||||||||
| 2023012921712 | ticket-202301260444 | 2023/1/29 15:16:54 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH209005528故障申请,麻烦RMA | ||||||||||||
| 2023013056763 | ticket-202301290624 | 2023/1/30 13:16:09 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX164001773故障申请,麻烦RMA | ||||||||||||
| 2023013170855 | ticket-202301300264 | 2023/1/31 9:42:11 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP21800022T故障申请,麻烦RMA | ||||||||||||
| 2023013136990 | ticket-202301210166 | 2023/1/31 13:02:40 | 5*8*NBD | RMA 210231A0A6X211000B1F | ||||||||||||
| 2023013104200 | ticket-202301180232 | 2023/1/31 14:22:51 | 7*24*NCD | RMA 210231A2KLX181005362 | ||||||||||||
| 2023020135520 | ticket-202301160172 | 2023/2/1 9:00:23 | 7*24*NCD | rma 210231A5LLX205000026 | ||||||||||||
| 2023020165847 | ticket-202212150666 | ESHLC-230201-002 | 2023/2/1 12:35:47 | 1910000392883 | 210231A5LLX20C0000L7 | 210231A5LLX2220000BV | 7*24*NCD | 2023/2/1 13:30:18 | 2023/2/1 13:05:11 | 2023/2/2 10:00:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX20C0000L7故障申请,麻烦RMA | ||||
| 2023020129835 | ticket-202301070114 | ETJLC-230201-001 | 2023/2/1 14:21:09 | 121114895 | 210235A2NWP20B00001L | 210235A2NW622BV0000H | 5*8*NBD | 2023/2/1 15:00:42 | 2023/2/1 14:38:55 | 2023/2/2 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B00001L故障申请,麻烦RMA | ||||
| 2023020130823 | ticket-202301160140 | EGZLC-230201-002 | 2023/2/1 15:19:47 | 1310000083254 | 210235A2NWP21300005C | 210235A2NW622AV0002F | 5*8*NBD | 2023/2/1 16:30:06 | 2023/2/1 16:00:16 | 2023/2/2 10:12:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP21300005C故障申请,麻烦RMA | ||||
| 2023020109183 | ticket-202301090084 | ESJLC-230201-006 | 2023/2/1 16:03:47 | 119352359 | 210235A2NWP2130001Z9 | 210235A2NWP224090022 | 5*8*NBD | 2023/2/1 19:00:46 | 2023/2/1 18:38:49 | 2023/2/2 16:00:00 | 成旭 | [腾讯RMA申请]整机210235A2NWP2130001Z9故障申请,麻烦RMA | ||||
| 2023020262665 | ticket-202301160258 | ESHLC-230202-001 | 2023/2/2 10:20:45 | 1910000392931 | 210235A2NWP20A000018 | 210235A2NW622AV00011 | 5*8*NBD | 2023/2/2 11:00:02 | 2023/2/2 10:47:49 | 2023/2/3 9:07:00 | 施烨亮 | [腾讯RMA申请]整机210235A2NWP20A000018故障申请,麻烦RMA |