| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023011229696 | ticket-202301050576 | 2023/1/12 11:40:49 | 7*24*NCD | 坏件SN：210231ABV8H204001228 部件故障，请尽快RMA SH-FM-0402-K02-9820C-LC-03(10.203.171.7) HundredGigE1/1/6 端口打环抖动 | ||||||||||||
| 2023011330826 | ticket-202301130408 | ECQLC-230113-002 | 2023/1/13 11:47:48 | 119675034 | 210235A0W8P223000017 | 210235A0W8P22A000018 | 5*8*NBD | 2023/1/13 12:30:31 | 2023/1/13 12:20:17 | 2023/1/16 10:30:00 | 杨丹凌 | 申请RMA，坏件SN：210235A0W8P223000017 | ||||
| 2023011379004 | ticket-202212240188 | ESHLC-230113-007 | 2023/1/13 14:14:11 | 1910000392473 | 210231A2KLX19C0003KX | 210231A2KLX22B0005G8 | 7*24*NCD | 2023/1/13 18:00:10 | 2023/1/13 17:38:56 | 2023/1/14 10:00:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2KLX19C0003KX故障申请,麻烦RMA | ||||
| 2023011300350 | ticket-202301010314 | ESJLC-230113-004 | 2023/1/13 15:32:11 | 119352387 | 210235A2NWP21300009M | 210235A2NWP227090002 | 5*8*NBD | 2023/1/13 20:30:58 | 2023/1/13 20:24:56 | 2023/1/16 17:00:00 | 成旭 | [腾讯RMA申请]整机210235A2NWP21300009M故障申请,麻烦RMA | ||||
| 2023011375520 | ticket-202301121104 | EBJLC-230114-001 | 2023/1/13 17:24:48 | 1810000115512 | 210231A2KLX167001239 | 210231A2KLX2210000K9 | 7*24*NCD | 2023/1/14 9:30:06 | 2023/1/14 9:07:29 | 2023/1/14 11:45:09 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001239故障申请,麻烦RMA | ||||
| 2023011616460 | ticket-202212190190 | 2023/1/16 14:41:01 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX19A00013X故障申请,麻烦RMA | ||||||||||||
| 2023011693155 | ticket-202301160458 | ET_USA(E)LC-230116-001 | 2023/1/16 16:01:49 | XRT_USA(E)LC2301160001 | 210231A5CHH205000108 | 210231A5CHH2150C011F | 7*24*NCD | 2023/1/19 16:30:57 | 2023/1/17 6:00:00 | 2023/1/17 11:00:00 | 商钟杰 | 4槽电源故障，设备读取不了4槽得信息 我先用3槽信息来开rma | ||||
| 2023011718304 | ticket-202301140278 | EGZLC-230117-001 | 2023/1/17 11:07:55 | 1310000083133 | 210231ABV7N2150000DY | 210231ABV7N21C000145 | 5*8*NBD | 2023/1/17 12:00:08 | 2023/1/17 11:37:11 | 2023/1/18 9:07:00 | 李权威 | [腾讯RMA申请]网络设备电源210231ABV7N2150000DY故障申请,麻烦RMA | ||||
| 2023011742193 | ticket-202301150032 | ETJLC-230117-001 | 2023/1/17 13:46:21 | 121029897 | 210235A2NW6229V0000N | 210235A2NW622BV00002 | 5*8*NBD | 2023/1/17 14:30:45 | 2023/1/17 14:15:55 | 2023/1/18 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NW6229V0000N故障申请,麻烦RMA | ||||
| 2023011778466 | ticket-202301090780 | 2023/1/17 13:51:43 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X211000B64故障申请,麻烦RMA | ||||||||||||
| 2023011732064 | ticket-202301170146 | 2023/1/17 16:28:47 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX165001153故障申请,麻烦RMA | ||||||||||||
| 2023012193431 | ticket-202301210112 | ESHLC-230127-001 | 2023/1/21 9:21:34 | 1910000392701 | 210231A4PQH188000053 | 210231A4PQH2280C003C | 7*24*NCD | 2023/1/27 9:30:55 | 2023/1/27 9:26:17 | 2023/1/28 10:14:00 | 张连昊 | 板卡异常，申请rma | ||||
| 2023012255253 | ticket-202301210248 | 2023/1/22 14:46:03 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2E4N157000063故障申请,麻烦RMA | ||||||||||||
| 2023012294004 | ticket-202301220084 | ESHLC-230122-001 | 2023/1/22 17:10:45 | 1910000392687 | 210231A4PQH20A000314 | 210231A4PQH22B0CG003 | 7*24*NCD | 2023/1/23 11:00:37 | 2023/1/22 18:00:00 | 2023/1/23 13:00:00 | 陈琳 | 210231A4PQH20A000314 坏件申请rma | ||||
| 2023012673044 | ticket-202301250604 | ETYLC-230126-001 | 2023/1/26 11:31:12 | 121422181 | 210231ABV7N21A0001CV | 210231ABV7N21C00016C | 5*8*NBD | 2023/1/26 18:00:54 | 2023/1/26 17:47:09 | 2023/1/27 10:00:00 | 房俊峰 | 坏件SN：210231ABV7N21A0001CV 部件故障，请尽快RMA |