| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023010553764 | ticket-202301020376 | EGZLC-230105-001 | 2023/1/5 11:02:08 | 1310000092935 | 210235A2NWP212000054 | 210235A2NWP2240000MS | 5*8*NBD | 2023/1/5 11:30:09 | 2023/1/5 11:24:01 | 2023/1/6 10:09:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP212000054故障申请,麻烦RMA | ||||
| 2023010543647 | ticket-202301050344 | EBJLC-230105-001 | 2023/1/5 13:03:55 | 1810000115124 | 210235A2NWP2130001ZC | 210235A2NWP227090010 | 5*8*NBD | 2023/1/5 14:00:56 | 2023/1/5 13:36:45 | 2023/1/6 10:00:00 | 王艳龙 | [腾讯RMA申请]整机210235A2NWP2130001ZC故障申请,麻烦RMA | ||||
| 2023010592467 | ticket-202212160152 | ESZLC-230105-001 | 2023/1/5 16:13:03 | 1310000106959 | 210235A2NWP20A00009H | 210235A2NW622BV0000B | 5*8*NBD | 2023/1/5 17:00:26 | 2023/1/5 16:47:53 | 2023/1/6 17:20:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20A00009H故障申请,麻烦RMA | ||||
| 2023010696967 | ticket-202212151074 | ESZLC-230106-003 | 2023/1/6 15:54:26 | 1310000106967 | 210235A2NWP20A00002V | 210235A2NW622AV00012 | 5*8*NBD | 2023/1/6 16:30:16 | 2023/1/6 16:13:39 | 2023/1/9 15:50:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00002V故障申请,麻烦RMA | ||||
| 2023010619854 | ticket-202212250052 | 2023/1/6 16:34:46 | 5*8*NBD | [腾讯RMA申请]整机210235A2NWP20C000109故障申请,麻烦RMA | ||||||||||||
| 2023010913609 | ticket-202212300130 | EGZLC-230109-001 | 2023/1/9 11:16:43 | 1310000092987 | 210235A2NWP2130000X8 | 210235A2NW622AV0000J | 5*8*NBD | 2023/1/9 12:00:39 | 2023/1/9 11:37:14 | 2023/1/11 11:21:00 | 刘家欣 | [腾讯RMA申请]整机210235A2NWP2130000X8故障申请,麻烦RMA | ||||
| 2023010943974 | ticket-202301080218 | EGZLC-230109-002 | 2023/1/9 11:16:53 | 1310000092987 | 210235A2NWP2130000DQ | 210235A2NW622AV0000P | 5*8*NBD | 2023/1/9 12:00:39 | 2023/1/9 11:37:14 | 2023/1/11 11:21:00 | 刘家欣 | [腾讯RMA申请]整机210235A2NWP2130000DQ故障申请,麻烦RMA | ||||
| 2023011034039 | ticket-202301050670 | EBJLC-230110-002 | 2023/1/10 9:28:24 | 1810000115104 | 210235A2NWP2130000Q8 | 210235A2NW622BV0000F | 5*8*NBD | 2023/1/10 11:30:55 | 2023/1/10 11:08:56 | 2023/1/11 10:29:00 | 林景 | [腾讯RMA申请]整机210235A2NWP2130000Q8故障申请,麻烦RMA | ||||
| 2023011064075 | ticket-202301090104 | EHKGLC-230112-002 | 2023/1/10 11:53:24 | 2301120002 | 210231ABV7H2140C00MB | 210231ABV7H209001420 | 5*8*NBD | 2023/1/12 17:30:15 | 2023/1/12 17:04:00 | 2023/1/13 14:17:00 | 香港-联通将军澳 | [腾讯RMA申请]网络设备电源210231ABV7H2140C00MB故障申请,麻烦RMA | ||||
| 2023011073811 | ticket-202212250328 | ETJLC-230110-001 | 2023/1/10 12:02:14 | 121029956 | 210235A2NWP213000199 | 210235A2NW622BV0000J | 5*8*NBD | 2023/1/10 12:30:10 | 2023/1/10 12:23:06 | 2023/1/11 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP213000199故障申请,麻烦RMA | ||||
| 2023011167964 | ticket-202212260520 | ESZLC-230111-001 | 2023/1/11 9:23:26 | 1310000106974 | 210235A2NWP20A00003Z | 210235A2NW622AV0001Z | 5*8*NBD | 2023/1/11 10:00:31 | 2023/1/11 9:47:26 | 2023/1/12 10:57:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00003Z故障申请,麻烦RMA | ||||
| 2023011163914 | ticket-202301040874 | 2023/1/11 9:50:26 | 5*8*NBD | [腾讯RMA申请]整机210235A2NWP2180000HV故障申请,麻烦RMA | ||||||||||||
| 2023011119897 | ticket-202212140400 | ECSLC-230112-003 | 2023/1/11 14:53:59 | 120711576 | 210231A5LLX2050002RF | 210231A5LLX223000003 | 7*24*NCD | 2023/1/12 17:30:15 | 2023/1/12 17:28:39 | 2023/1/13 12:00:00 | 唐友维 | 坏件SN：210231A5LLX2050002RF 部件故障，请尽快RMA | ||||
| 2023011277436 | ticket-202301030048 | ESHLC-230112-001 | 2023/1/12 10:18:34 | 1910000392375 | 210231A0A6X209000B78 | 210231A0A6N22A0002KC | 5*8*NBD | 2023/1/12 11:30:44 | 2023/1/12 11:20:30 | 2023/1/13 15:00:00 | 黄小龙 | [腾讯RMA申请]网络设备接口模块210231A0A6X209000B78故障申请,麻烦RMA | ||||
| 2023011285745 | ticket-202212160184 | ESZLC-230112-001 | 2023/1/12 10:19:07 | 1310000090153 | 210235A2NWP20B00000R | 210235A2NW622AV00021 | 5*8*NBD | 2023/1/12 11:30:44 | 2023/1/12 11:09:05 | 2023/1/13 16:00:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20B00000R故障申请,麻烦RMA |