| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020090933562 | ticket-202009090052 | EBJLC-200909-002 | 2020/9/9 14:27:30 | 1810000057887 | 210231A2KLX167000409 | 210231A2KLX2060007F1 | 7*24*NCD | 2020/9/9 18:07:00 | 2020/9/10 9:13:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000409故障申请,麻烦RMA | |||||
| 2020090977739 | ticket-202009090080 | ECDLC-200909-001 | 2020/9/9 15:55:16 | 117562561 | 210231A2KLX166003732 | 210231A2KLX2060006NQ | 5*8*NBD | 2020/9/9 18:38:00 | 2020/9/10 11:00:00 | 赵巧莹 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003732故障申请,麻烦RMA | |||||
| 2020090944807 | ticket-202009090652 | EGZLC-200909-011 | 2020/9/9 17:26:56 | 1910000280321 | 210231A7LVN187000BNX | G10231A7LV06084V | 7*24*NCD | 2020/9/9 17:36:00 | 2020/9/10 10:40:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BNX故障申请,麻烦RMA | |||||
| 2020090928185 | ticket-202009031074 | ESZLC-200910-001 | 2020/9/9 18:29:32 | 1910000108485 | 210231A3FFN15C000005 | 210231A3FFN19600000H | 7*24*NCD | 2020/9/10 17:21:00 | 2020/9/11 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A3FFN15C000005故障申请,麻烦RMA | |||||
| 2020091055385 | ticket-202009090306 | ESHLC-200910-008 | 2020/9/10 16:07:12 | 1910000194461 | 210231A2KLX159001826 | 210231A2KLX2060007CW | 7*24*NCD | 2020/9/10 17:40:00 | 2020/9/11 10:07:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001826故障申请,麻烦RMA | |||||
| 2020091077862 | ticket-202009070434 | ESZLC-200914-002 | 2020/9/10 17:59:57 | 1910000108615 | 210231A5CHH193001275 | 210231A5CHH19A000247 | 7*24*NCD | 2020/9/14 17:46:00 | 2020/9/15 9:10:00 | 李星威 | 坏件SN：210231A5CHH193001275，插拔起来后，不久又挂了，麻烦RMA更换 | |||||
| 2020091174561 | ticket-202009091430 | EGZLC-200911-001 | 2020/9/11 10:29:39 | 1910000280871 | 210231A5LLN18500004D | 210231A5LLX20600041J | 7*24*NCD | 2020/9/11 14:12:00 | 2020/9/12 11:47:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500004D故障申请,麻烦RMA | |||||
| 2020091175131 | ticket-202009100250 | ENJLC-200911-003 | 2020/9/11 16:10:27 | 1910000052751 | 210231A9V9N203000077 | G20231A9V906011G | 5*8*NBD | 2020/9/11 17:33:00 | 2020/9/14 9:11:00 | 闵嘉 | [腾讯RMA申请]网络设备接口模块CN03B7009P故障申请,麻烦RMA | |||||
| 2020091154573 | ticket-202009110126 | ESZLC-200911-001 | 2020/9/11 16:46:16 | 1910000108541 | 210231A2E4N18200005X | 210231A2E4N1860000K1 | CSSPD | 2020/9/11 16:59:00 | 2020/9/14 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2E4N18200005X故障申请,麻烦RMA | |||||
| 2020091272452 | ticket-202009110852 | ENJLC-200912-001 | 2020/9/12 21:01:01 | SF1088910568301 | G10231A7LV0601HC | G10231A7LV0606RN | 5*8*NBD | 2020/9/13 9:19:00 | 2020/9/14 14:11:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV0601HC故障申请,麻烦RMA | |||||
| 2020091388896 | ticket-202009100834 | ENJLC-200914-003 | 2020/9/13 15:15:19 | SF1194155249578 | 210231A7LUN1880002WB | G10231A7LU0600J3 | 5*8*NBD | 2020/9/15 8:20:00 | 2020/9/15 9:04:00 | 梁山川 | [腾讯RMA申请]网络设备线缆TH88A2F079故障申请,麻烦RMA | |||||
| 2020091329442 | ticket-202009111302 | EGZLC-200914-002 | 2020/9/13 16:33:20 | SF1194163256760 | 210231A2KLX161003669 | 210231A2KLX206000FWS | 7*24*NCD | 2020/9/15 10:13:00 | 2020/9/16 11:11:00 | 陈锦龙 | 网络设备接口模块QSFP-40G-CSR4-MM850故障申请RMA | |||||
| 2020091358502 | ticket-202009111302 | EGZLC-200914-003 | 2020/9/13 16:33:23 | SF1194163256760 | 210231A2KLX164000167 | 210231A2KLX2060006N7 | 7*24*NCD | 2020/9/15 10:13:00 | 2020/9/16 11:11:00 | 陈锦龙 | 网络设备接口模块QSFP-40G-CSR4-MM850故障申请RMA | |||||
| 2020091361868 | ticket-202009111302 | EGZLC-200914-004 | 2020/9/13 16:33:27 | SF1194163256760 | 210231A2KLX164000175 | 210231A2KLX2060006NC | 7*24*NCD | 2020/9/15 10:13:00 | 2020/9/16 11:11:00 | 陈锦龙 | 网络设备接口模块QSFP-40G-CSR4-MM850故障申请RMA | |||||
| 2020091357722 | ticket-202009111302 | EGZLC-200914-005 | 2020/9/13 16:33:31 | SF1194163256760 | 210231A2KLX164000379 | 210231A2KLX2060003JC | 7*24*NCD | 2020/9/15 10:13:00 | 2020/9/16 11:11:00 | 陈锦龙 | 网络设备接口模块QSFP-40G-CSR4-MM850故障申请RMA |