| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023010396210 | ticket-202301020344 | EXALC-230103-001 | 2023/1/3 10:42:33 | 1910000183966 | 210231A2KLX159001733 | 210231A2KLX21A0004HM | 7*24*NCD | 2023/1/3 17:00:06 | 2023/1/3 16:36:30 | 2023/1/10 11:12:00 | 蒋婷 | 坏件SN：210231A2KLX159001733 部件故障，请尽快RMA | ||||
| 2023010334393 | ticket-202212200622 | ESHLC-230103-002 | 2023/1/3 15:16:42 | 1910000391882 | 210235A2NWP20C0000RD | 210235A2NW622AV0000C | 5*8*NBD | 2023/1/3 18:00:21 | 2023/1/3 17:50:08 | 2023/1/4 15:29:00 | 黄佳辉 | [腾讯RMA申请]整机210235A2NWP20C0000RD故障申请,麻烦RMA | ||||
| 2023010397035 | ticket-202212291020 | EBJLC-230103-006 | 2023/1/3 16:09:11 | 1810000115128 | 210235A2NVH2160C000S | 210235A2NVH2190C0014 | 5*8*NBD | 2023/1/3 18:30:28 | 2023/1/3 18:15:29 | 2023/1/4 15:00:00 | 周璐琪 | [腾讯RMA申请]整机210235A2NVH2160C000S故障申请,麻烦RMA | ||||
| 2023010390184 | ticket-202212230850 | ESHLC-230103-003 | 2023/1/3 17:41:29 | 1910000391890 | 210235A2NWP209000057 | 210235A2NW622AV0001C | 5*8*NBD | 2023/1/3 18:30:28 | 2023/1/3 18:01:37 | 2023/1/4 9:43:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000057故障申请,麻烦RMA | ||||
| 2023010342289 | ticket-202212240314 | ESHLC-230103-004 | 2023/1/3 17:41:29 | 1910000391890 | 210235A2NWP20900002W | 210235A2NW622AV0001V | 5*8*NBD | 2023/1/3 18:30:28 | 2023/1/3 18:01:37 | 2023/1/4 9:43:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900002W故障申请,麻烦RMA | ||||
| 2023010369741 | ticket-202212220136 | EGZLC-230103-003 | 2023/1/3 17:52:04 | 1310000092900 | 210235A2NWP20C0000VY | 210235A2NW622AV00025 | 5*8*NBD | 2023/1/3 18:30:28 | 2023/1/3 18:13:35 | 2023/1/5 15:14:00 | 吕金泽 | [腾讯RMA申请]整机210235A2NWP20C0000VY故障申请,麻烦RMA | ||||
| 2023010350357 | ticket-202212301024 | EHZLC-230104-002 | 2023/1/3 18:11:50 | KY4000183015613 | 210231A2KLX181005328 | 210231A2KLX2210000LH | 7*24*NCD | 2023/1/4 18:00:06 | 2023/1/4 17:50:20 | 2023/1/5 12:13:31 | 蒋婷 | 坏件SN：210231A2KLX181005328 部件故障，请尽快RMA | ||||
| 2023010411239 | ticket-202301040140 | EHZLC-230111-001 | 2023/1/4 9:23:36 | KY4000185073380 | 210231A2KLX181004826 | 210231A2KLN2210000CF | 7*24*NCD | 2023/1/11 10:00:31 | 2023/1/11 9:44:08 | 2023/1/12 14:35:00 | 沈滨 | 坏件SN：210231A2KLX181004826 部件故障，请尽快RMA | ||||
| 2023010405201 | ticket-202301030070 | ENJLC-230105-001 | 2023/1/4 9:49:11 | 1880000086583 | 210231A5LLX2030000SD | 210231A5LLX20C0000L8 | 7*24*NCD | 2023/1/5 17:30:34 | 2023/1/5 17:03:55 | 2023/1/6 11:15:00 | 张萍 | [腾讯RMA申请]网络设备接口模块210231A5LLX2030000SD故障申请,麻烦RMA | ||||
| 2023010436110 | ticket-202301040154 | EBJLC-230104-001 | 2023/1/4 9:51:36 | 1810000115126 | 210235A2NWP2130000WR | 210235A2NW622AV00007 | 5*8*NBD | 2023/1/4 11:00:08 | 2023/1/4 10:59:16 | 2023/1/5 12:00:00 | 王艳龙 | [腾讯RMA申请]整机210235A2NWP2130000WR故障申请,麻烦RMA | ||||
| 2023010424112 | ticket-202212150984 | EGZLC-230104-002 | 2023/1/4 11:52:12 | 1310000092908 | 210235A2NWP2130001B4 | 210235A2NW622AV0000Q | 5*8*NBD | 2023/1/4 14:30:06 | 2023/1/4 14:25:28 | 2023/1/5 11:38:00 | 刘家欣 | [腾讯RMA申请]整机210235A2NWP2130001B4故障申请,麻烦RMA | ||||
| 2023010430521 | ticket-202212280160 | EGZLC-230104-003 | 2023/1/4 14:45:06 | 1310000092915 | 210235A2NWP20C0000TY | 210235A2NW622AV00019 | 5*8*NBD | 2023/1/4 16:00:32 | 2023/1/4 15:52:22 | 2023/1/5 10:27:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP20C0000TY故障申请,麻烦RMA | ||||
| 2023010413512 | ticket-202301020292 | ESHLC-230104-002 | 2023/1/4 15:11:53 | 1910000391948 | 210235A2NWP20900001J | 210235A2NW622AV0001D | 5*8*NBD | 2023/1/4 16:00:32 | 2023/1/4 15:38:04 | 2023/1/5 14:47:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900001J故障申请,麻烦RMA | ||||
| 2023010476792 | ticket-202212150742 | ETJLC-230104-002 | 2023/1/4 16:56:30 | 121029980 | 210235A2NWP20B00001R | 210235A2NW622AV0001T | 5*8*NBD | 2023/1/4 17:30:57 | 2023/1/4 17:12:30 | 2023/1/5 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B00001R故障申请,麻烦RMA | ||||
| 2023010592489 | ticket-202212250064 | ESHLC-230105-001 | 2023/1/5 9:13:26 | 1910000391998 | 210235A2NWP2130000Z9 | 210235A2NW622AV0000B | 5*8*NBD | 2023/1/5 10:00:40 | 2023/1/5 9:34:33 | 2023/1/6 11:16:00 | 吴丽丽 | [腾讯RMA申请]整机210235A2NWP2130000Z9故障申请,麻烦RMA |