| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022122618388 | ticket-202212220332 | EGZLC-221226-002 | 2022/12/26 15:16:37 | 1310000092806 | 210235A2NWP21900007J | 210235A2NW622AV0002K | 5*8*NBD | 2022/12/26 17:30:23 | 2022/12/26 16:28:38 | 2022/12/27 10:44:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP21900007J故障申请,麻烦RMA | ||||
| 2022122679591 | ticket-202212260548 | EGZLC-221226-005 | 2022/12/26 17:31:10 | 1310000092809 | 210235A2NVH213000068 | 210235A2NVH2260C000Z | 5*8*NBD | 2022/12/26 18:00:30 | 2022/12/26 17:49:33 | 2022/12/27 16:00:00 | 魏晨 | SN:210235A2NVH213000068 TCS83H自研设备整机故障 | ||||
| 2022122646343 | ticket-202212240258 | ETJLC-221226-001 | 2022/12/26 17:59:41 | 121113437 | 210231A2KLX165002230 | 210231A2KLX2210000KM | 7*24*NCD | 2022/12/27 9:00:57 | 2022/12/27 8:45:39 | 2022/12/27 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002230故障申请,麻烦RMA | ||||
| 2022122707150 | ticket-202212240378 | ESJLC-221227-001 | 2022/12/27 9:54:45 | 119352449 | 210231ABV7H209001199 | 210231ABV7N21C000152 | 7*24*NCD | 2022/12/27 19:00:51 | 2022/12/27 18:38:14 | 2022/12/28 17:26:40 | 柯淑云 | [腾讯RMA申请]网络设备电源210231ABV7H209001199故障申请,麻烦RMA | ||||
| 2022122786247 | ticket-202212130210 | EBJLC-221227-003 | 2022/12/27 13:54:00 | 1810000115149 | 210235A3HEH20B000179 | 210235A3HEH2290C0008 | 7*24*NCD | 2022/12/27 16:30:09 | 2022/12/27 16:21:14 | 2022/12/28 10:00:00 | 周璐琪 | [腾讯RMA申请]整机210235A3HEH20B000179故障申请,麻烦RMA | ||||
| 2022122760328 | ticket-202212190782 | EBJLC-221227-002 | 2022/12/27 14:34:29 | 1810000115150 | 210231A4PRH2250C0005 | 210231A4PRH188000016 | 7*24*4 | 2022/12/27 16:30:09 | 2022/12/27 16:21:42 | 2022/12/28 10:00:00 | 周璐琪 | 坏件SN：210231A4PRH2250C0005 部件故障，请尽快RMA | ||||
| 2022122825038 | ticket-202212240146 | EGZLC-221228-001 | 2022/12/28 10:17:11 | 1310000092831 | 210235A2NWP21200005Q | 210235A2NW622AV00026 | 5*8*NBD | 2022/12/28 11:00:51 | 2022/12/28 10:51:58 | 2022/12/30 10:13:00 | 刘家欣 | [腾讯RMA申请]整机210235A2NWP21200005Q故障申请,麻烦RMA | ||||
| 2022122874561 | ticket-202212180118 | ESHLC-221228-005 | 2022/12/28 16:22:44 | 1910000391678 | 210231A2KLX15B002992 | 210231A2KLX2210000JZ | 7*24*NCD | 2022/12/28 17:30:55 | 2022/12/28 17:23:56 | 2022/12/29 8:54:00 | 顾玉婷 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002992故障申请,麻烦RMA | ||||
| 2022122805527 | ticket-202212250050 | ESZLC-221228-003 | 2022/12/28 16:30:54 | 1310000106826 | 210231A2KLX166004980 | 210231A2KLN2240000P3 | 7*24*NCD | 2022/12/28 17:30:55 | 2022/12/28 17:25:43 | 2022/12/29 9:40:00 | 王成 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004980故障申请,麻烦RMA | ||||
| 2022122914852 | ticket-202212280836 | EHZLC-221229-002 | 2022/12/29 9:42:59 | KY4000132014212 | 210231A2KLX181005617 | 210231A2KLX2240001VK | 7*24*NCD | 2022/12/29 16:30:53 | 2022/12/29 16:26:03 | 2022/12/30 13:03:48 | 沈滨 | rma 210231A2KLX181005617 | ||||
| 2022122994637 | ticket-202212290122 | EHZLC-221229-001 | 2022/12/29 9:47:59 | KY4000132014212 | 210231A2KLX181005288 | 210231A2KLX2160003QN | 7*24*NCD | 2022/12/29 16:30:53 | 2022/12/29 16:26:03 | 2022/12/30 13:03:48 | 沈滨 | RMA 210231A2KLX181005288 | ||||
| 2022122948653 | ticket-202212250052 | 2022/12/29 15:47:36 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH209006187故障申请,麻烦RMA | ||||||||||||
| 2022123074959 | ticket-202212290758 | ESHLC-221230-001 | 2022/12/30 17:05:41 | 1910000391742 | 210231A2KLX181004840 | 210231A2KLX2210000JY | 7*24*NCD | 2022/12/30 18:00:02 | 2022/12/30 17:50:42 | 2023/1/3 8:47:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A2KLX181004840故障申请,麻烦RMA | ||||
| 2023010352079 | ticket-202212300782 | 2023/1/3 9:34:33 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP2150000KY故障申请,麻烦RMA | ||||||||||||
| 2023010346186 | ticket-202212240136 | ESZLC-230103-001 | 2023/1/3 10:24:33 | 1310000106832 | 210235A2NWP20B00007D | 210235A2NW622CV00002 | 5*8*NBD | 2023/1/3 11:00:35 | 2023/1/3 10:52:47 | 2023/1/4 10:07:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20B00007D故障申请,麻烦RMA |