| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022121638302 | ticket-202212091530 | ESHLC-221216-001 | 2022/12/16 17:30:43 | KY4000009941851 | 210235A2NWP2130001Z6 | 210235A2NW622AV0001Y | 5*8*NBD | 2022/12/16 20:00:17 | 2022/12/16 19:41:01 | 2022/12/19 12:15:11 | 吴丽丽 | [腾讯RMA申请]整机210235A2NWP2130001Z6故障申请,麻烦RMA | ||||
| 2022121672458 | ticket-202212130440 | ETJLC-221216-001 | 2022/12/16 18:43:17 | 121113411 | 210231A5LLN1850001Q0 | 210231A5LLX2220000FL | 7*24*NCD | 2022/12/26 12:30:07 | 2022/12/17 12:00:00 | 2022/12/19 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850001Q0故障申请,麻烦RMA | ||||
| 2022121910417 | ticket-202210210768 | ESZLC-221219-001 | 2022/12/19 9:51:15 | 1310000106708 | 210235A2NWP20C0000PS | 210235A2NW622BV00004 | 5*8*NBD | 2022/12/19 12:00:27 | 2022/12/19 11:52:06 | 2022/12/20 16:51:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20C0000PS故障申请,麻烦RMA | ||||
| 2022121923394 | ticket-202212140166 | EGZLC-221219-001 | 2022/12/19 15:05:59 | 1310000092715 | 210235A2NWP20B00007K | 210235A2NW622AV0001X | 5*8*NBD | 2022/12/19 16:30:43 | 2022/12/19 16:03:12 | 2022/12/20 10:09:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP20B00007K故障申请,麻烦RMA | ||||
| 2022122007640 | ticket-202211160017 | ESHLC-221220-001 | 2022/12/20 9:16:29 | 1910000391498 | 210231A4UFX2040001T0 | 210231A4UFX228000382 | 7*24*NCD | 2022/12/20 10:30:19 | 2022/12/20 10:13:45 | 2022/12/21 18:00:00 | 盛海亮 | [腾讯RMA申请]网络设备接口模块210231A4UFX2040001T0故障申请,麻烦RMA | ||||
| 2022122005302 | ticket-202212170324 | ESHLC-221220-002 | 2022/12/20 10:14:22 | 1910000391504 | 210231A5LLX2060003Q6 | 210231A5LLX21300001M | 7*24*NCD | 2022/12/20 11:00:29 | 2022/12/20 10:37:38 | 2022/12/21 9:00:00 | 陈琳 | 210231A5LLX2060003Q6 模块RMA | ||||
| 2022122066107 | ticket-202212050486 | ESZLC-221220-001 | 2022/12/20 14:55:04 | 1310000106725 | 210235A2NWP20A000003 | 210235A2NW622AV0000Y | 5*8*NBD | 2022/12/20 15:30:48 | 2022/12/20 15:17:21 | 2022/12/21 17:30:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A000003故障申请,麻烦RMA | ||||
| 2022122065313 | ticket-202212190112 | ESZLC-221220-002 | 2022/12/20 15:13:20 | 1310000106726 | 210231A2KLX166002314 | 210231A2KLX21B0007S3 | 7*24*NCD | 2022/12/20 16:00:56 | 2022/12/20 15:42:25 | 2022/12/21 17:30:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002314故障申请,麻烦RMA | ||||
| 2022122182519 | ticket-202212170564 | ECDLC-221221-001 | 2022/12/21 9:23:53 | 120796416 | 210231A2KLX166002077 | 210231A2KLX2210000MC | 7*24*NCD | 2022/12/21 10:00:44 | 2022/12/21 9:48:06 | 2022/12/22 11:38:20 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002077故障申请,麻烦RMA | ||||
| 2022122139839 | ticket-202212150536 | ESZLC-221221-001 | 2022/12/21 9:28:47 | 1310000106728 | 210235A2NWP20A000027 | 210235A2NW622AV00028 | 5*8*NBD | 2022/12/21 10:00:44 | 2022/12/21 9:45:52 | 2022/12/22 17:16:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20A000027故障申请,麻烦RMA | ||||
| 2022122107412 | ticket-202212130446 | EBJLC-221221-001 | 2022/12/21 17:01:09 | 1810000112675 | 210235A2NWP2130001ZX | 210235A2NW622AV00029 | 5*8*NBD | 2022/12/21 17:30:44 | 2022/12/21 17:16:25 | 2022/12/22 11:00:00 | 林景 | [腾讯RMA申请]整机210235A2NWP2130001ZX故障申请,麻烦RMA | ||||
| 2022122129401 | ticket-202212170506 | EGZLC-221221-001 | 2022/12/21 17:29:59 | 1310000092755 | 210231A4UFX20A0004XT | 210231A4UFX21300045J | 7*24*NCD | 2022/12/21 18:00:53 | 2022/12/21 17:46:26 | 2022/12/22 10:59:00 | 周俊2 | [腾讯RMA申请]网络设备接口模块210231A4UFX20A0004XT故障申请,麻烦RMA | ||||
| 2022122282567 | ticket-202212130226 | ENJLC-221222-001 | 2022/12/22 17:13:06 | SF1504357691512 | 210235A3HEH2210CG039 | 210235A3HEH2210CG01L | 7*24*NCD | 2022/12/27 9:30:05 | 2022/12/22 18:40:00 | 2022/12/26 16:25:49 | 马振东 | [腾讯RMA申请]整机210235A3HEH2210CG039故障申请,麻烦RMA | ||||
| 2022122307930 | ticket-202212210396 | ENJLC-221223-003 | 2022/12/23 12:30:41 | 210231A5LLX2030000PT | 7*24*NCD | 蒋婷 | [腾讯RMA申请]网络设备接口模块210231A5LLX2030000PT故障申请,麻烦RMA | |||||||||
| 2022122344912 | ticket-202212090096 | ESZLC-221223-001 | 2022/12/23 15:09:35 | 1310000106752 | 210235A2NWP20A00000Z | 210235A2NW622BV00008 | 5*8*NBD | 2022/12/23 16:00:09 | 2022/12/23 15:53:04 | 2022/12/26 16:50:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20A00000Z故障申请,麻烦RMA |