| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022121387805 | ticket-202212101272 | ETJLC-221213-001 | 2022/12/13 9:05:43 | 121113704 | 210231A5LLX20200016J | 210231A5LLX22700003L | 7*24*NCD | 2022/12/13 10:00:45 | 2022/12/13 9:30:51 | 2022/12/13 16:00:00 | 杨文静 | [腾讯RMA申请]网络设备接口模块210231A5LLX20200016J故障申请,麻烦RMA | ||||
| 2022121334651 | ticket-202212071240 | EGZLC-221213-001 | 2022/12/13 9:50:15 | 1310000092648 | 210235A2NWP2140001MJ | 210235A2NW622AV00016 | 5*8*NBD | 2022/12/13 11:00:02 | 2022/12/13 10:58:00 | 2022/12/14 17:07:00 | 清城-黄志宏 | [腾讯RMA申请]整机210235A2NWP2140001MJ故障申请,麻烦RMA | ||||
| 2022121365676 | ticket-202212130776 | ETJLC-221213-003 | 2022/12/13 16:32:03 | 121113451 | 210231A2KLX19A00014M | 210231A2KLN2240000NS | 7*24*NCD | 2022/12/13 17:30:17 | 2022/12/13 17:02:00 | 2022/12/14 10:00:00 | 王凯 | 坏件SN：210231A2KLX19A00014M 部件故障，请尽快RMA | ||||
| 2022121325161 | ticket-202212070308 | 2022/12/13 16:47:37 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20B0001CJ故障申请,麻烦RMA | ||||||||||||
| 2022121463559 | ticket-202210040188 | ESZLC-221214-002 | 2022/12/14 10:00:32 | 1310000106698 | 210235A2NWP20A00005M | 210235A2NW622AV00001 | 5*8*NBD | 2022/12/14 10:30:58 | 2022/12/14 10:20:13 | 2022/12/15 17:00:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20A00005M故障申请,麻烦RMA | ||||
| 2022121471427 | ticket-202212120726 | ESGPLC-221214-001 | 2022/12/14 12:15:09 | XRSGPLC2212140001 | 210231ABV7N21600011P | 210231ABV7H209001433 | 5*8*NBD | 2022/12/15 19:00:59 | 2022/12/15 9:00:00 | 2022/12/15 10:00:00 | 新加坡-Dodid泰戈尔 | [腾讯RMA申请]网络设备电源210231ABV7N21600011P故障申请,麻烦RMA | ||||
| 2022121437270 | ticket-202212140098 | EHKGLC-230112-001 | 2022/12/14 17:31:20 | 2301120001 | 210231A2KLX17B000209 | 210231A2KLX208000309 | 7*24*NCD | 2023/1/12 16:00:53 | 2023/1/12 13:00:00 | 2023/1/13 11:15:00 | 香港-EQX葵涌-HK2 | [腾讯RMA申请]网络设备接口模块210231A2KLX17B000209故障申请,麻烦RMA | ||||
| 2022121543605 | ticket-202212070238 | ESHLC-221215-001 | 2022/12/15 9:14:31 | 1910000391414 | 210235A2NWP2130000VZ | 210235A2NW622AV0002J | 5*8*NBD | 2022/12/15 11:01:00 | 2022/12/15 10:43:12 | 2022/12/16 9:03:00 | elichchen | [腾讯RMA申请]整机210235A2NWP2130000VZ故障申请,麻烦RMA | ||||
| 2022121550759 | ticket-202212090146 | ETJLC-221215-001 | 2022/12/15 9:26:19 | SF1628931395396 | 210235A2NWP211000081 | 210235A2NW622AV0001W | 5*8*NBD | 2022/12/15 10:00:45 | 2022/12/15 9:58:56 | 2022/12/26 11:37:19 | 赵彩均 | [腾讯RMA申请]整机210235A2NWP211000081故障申请,麻烦RMA | ||||
| 2022121584421 | ticket-202212150748 | EMYSLC-221215-001 | 2022/12/15 14:11:07 | XRMYSLC2212150001 | 210231A2KLX17B002449 | 210231A2KLN1940003KR | 7*24*4 | 2022/12/15 18:00:44 | 2022/12/15 15:30:00 | 2022/12/15 16:30:00 | 马来西亚-AIMS赛城 | [腾讯RMA申请]网络设备接口模块210231A2KLX17B002449故障申请,麻烦RMA | ||||
| 2022121532628 | ticket-202212150748 | ET_MYSLC-221215-002 | 2022/12/15 15:04:02 | XRT_MYSLC2212150001 | 210231A2KLX17B002394 | 210231A2KLX1990002TQ | 7*24*4 | 2022/12/15 18:00:44 | 2022/12/15 16:30:00 | 2022/12/15 17:30:00 | 马来西亚-AIMS赛城 | [腾讯RMA申请]网络设备接口模块210231A2KLX17B002394,网络设备接口模块210231A2KLX17B002404故障申请,麻烦RMA | ||||
| 2022121571135 | ticket-202212150748 | ET_MYSLC-221215-001 | 2022/12/15 15:04:05 | XRT_MYSLC2212150001 | 210231A2KLX17B002404 | 210231A2KLX198000J9P | 7*24*4 | 2022/12/15 18:00:44 | 2022/12/15 16:30:00 | 2022/12/15 17:30:00 | 马来西亚-AIMS赛城 | [腾讯RMA申请]网络设备接口模块210231A2KLX17B002394,网络设备接口模块210231A2KLX17B002404故障申请,麻烦RMA | ||||
| 2022121531872 | ticket-202212150666 | ESHLC-221215-003 | 2022/12/15 17:28:21 | 1910000391456 | 210231A5LLX2020000BB | 210231A5LLX20C0000L7 | 7*24*NCD | 2022/12/15 18:00:44 | 2022/12/15 17:42:22 | 2022/12/16 11:58:00 | 马志权 | 坏件SN：210231A5LLX2020000BB 部件故障，请尽快RMA | ||||
| 2022121620710 | ticket-202212130286 | EGZLC-221216-001 | 2022/12/16 10:52:50 | 1310000092693 | 210235A2NWP20B000059 | 210235A2NW622AV0002M | 5*8*NBD | 2022/12/16 11:30:13 | 2022/12/16 11:17:11 | 2022/12/19 11:27:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP20B000059故障申请,麻烦RMA | ||||
| 2022121681398 | ticket-202211300532 | EGZLC-221216-002 | 2022/12/16 10:53:59 | 1310000092693 | 210235A2NWP211000056 | 210235A2NW622AV00013 | 5*8*NBD | 2022/12/16 11:30:13 | 2022/12/16 11:17:11 | 2022/12/19 11:27:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP211000056故障申请,麻烦RMA |