| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022120781466 | ticket-202211250880 | ETJLC-221207-001 | 2022/12/7 16:23:28 | SF1612386050204 | 210235A2NWP21100004H | 210235A2NW622AV0000F | 5*8*NBD | 2022/12/7 21:30:26 | 2022/12/7 21:08:33 | 2022/12/9 10:36:06 | 刘伟 | [腾讯RMA申请]整机210235A2NWP21100004H故障申请,麻烦RMA | ||||
| 2022120833123 | ticket-202211290012 | ETJLC-221214-001 | 2022/12/8 9:06:03 | 121113421 | 210235A0W8P20700005R | 210235A0W8M179A000L4 | 5*8*NBD | 2022/12/15 14:00:45 | 2022/12/14 10:41:00 | 2022/12/15 10:00:00 | 郭涛 | [腾讯RMA申请]整机210235A0W8P20700005R故障申请,麻烦RMA | ||||
| 2022120843542 | ticket-202212070900 | ESHLC-230113-004 | 2022/12/8 9:25:54 | 1910000392431 | 210231A0QMH213008171 | 210231A0QMH2220C00FF | 7*24*NCD | 2023/1/13 10:00:47 | 2023/1/13 9:34:39 | 2023/1/16 8:33:00 | 金晴伟 | [腾讯RMA申请]网络设备电源210231A0QMH213008171故障申请,麻烦RMA | ||||
| 2022120875173 | ticket-202212021606 | ESHLC-221208-002 | 2022/12/8 11:07:03 | 1910000391088 | 210235A2NWP20900002H | 210235A2NW622AV0000H | 5*8*NBD | 2022/12/8 13:30:16 | 2022/12/8 13:09:15 | 2022/12/9 9:42:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900002H故障申请,麻烦RMA | ||||
| 2022120818541 | ticket-202212071160 | ECDLC-221208-001 | 2022/12/8 14:25:37 | 120814152 | 210231A2KLX166003800 | 210231A2KLX21B0009KX | 7*24*NCD | 2022/12/8 15:30:52 | 2022/12/8 15:21:46 | 2022/12/9 12:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003800故障申请,麻烦RMA | ||||
| 2022120874394 | ticket-202212070278 | EHKGLC-221229-001 | 2022/12/8 15:35:03 | 2212290001 | 210231A0QMH137001059 | 210231A0QMH2220C00G0 | 7*24*NCD | 2022/12/29 16:00:44 | 2022/12/29 15:30:00 | 2022/12/30 10:40:00 | 香港-iAdvantage沙田 | [腾讯RMA申请]网络设备电源210231A0QMH137001059故障申请,麻烦RMA | ||||
| 2022120878781 | ticket-202212010764 | ESHLC-221208-004 | 2022/12/8 15:36:46 | 1910000391110 | 210235A2NWP20900000G | 210235A2NW622AV00004 | 5*8*NBD | 2022/12/8 16:30:10 | 2022/12/8 16:23:22 | 2022/12/9 9:42:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900000G故障申请,麻烦RMA | ||||
| 2022120809368 | ticket-202212050996 | EGZLC-221208-002 | 2022/12/8 16:07:45 | 1310000092593 | 210231A5LLX20A0002JK | 210231A5LLX2230001XX | 7*24*NCD | 2022/12/8 17:00:19 | 2022/12/8 16:38:38 | 2022/12/9 9:07:00 | 范志江 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0002JK故障申请,麻烦RMA | ||||
| 2022120814628 | ticket-202212080238 | EBJLC-221208-001 | 2022/12/8 17:20:27 | SF1634024539027 | 210235A2NWP2130000TJ | 210235A2NW622AV0000R | 5*8*NBD | 2022/12/9 16:00:36 | 2022/12/9 15:48:25 | 2022/12/11 8:56:47 | 王艳龙 | [腾讯RMA申请]整机210235A2NWP2130000TJ故障申请,麻烦RMA | ||||
| 2022120960805 | ticket-202211240132 | ESZLC-221209-001 | 2022/12/9 9:20:03 | 1310000106684 | 210235A2NWP20B00003G | 210235A2NW622AV0000T | 5*8*NBD | 2022/12/9 10:00:54 | 2022/12/9 9:58:08 | 2022/12/12 16:48:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20B00003G故障申请,麻烦RMA | ||||
| 2022121238880 | ticket-202212080058 | ESZLC-221212-001 | 2022/12/12 9:36:33 | 1310000106690 | 210231A4X1X2140P0038 | 210231A4X1X17A000011 | 7*24*NCD | 2022/12/12 11:00:52 | 2022/12/12 10:40:56 | 2022/12/12 12:00:00 | 曾聪苑 | 210231A4X1X2140P0038风扇申请rma | ||||
| 2022121273088 | ticket-202212040266 | ESHLC-221212-001 | 2022/12/12 9:47:07 | 1910000391186 | 210235A2NWP20900003W | 210235A2NW622AV0000S | 5*8*NBD | 2022/12/12 10:30:25 | 2022/12/12 10:22:33 | 2022/12/13 10:00:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900003W故障申请,麻烦RMA | ||||
| 2022121287793 | ticket-202212070440 | EGZLC-221212-001 | 2022/12/12 10:31:14 | 1310000092622 | 210235A2NWP21300020K | 210235A2NW622AV00015 | 5*8*NBD | 2022/12/12 11:31:00 | 2022/12/12 11:11:02 | 2022/12/13 10:44:00 | 韦朝彬 | [腾讯RMA申请]整机210235A2NWP21300020K故障申请,麻烦RMA | ||||
| 2022121275081 | ticket-202212071144 | EGZLC-221212-004 | 2022/12/12 15:33:40 | 1310000092637 | 210231AG7XP2180002KS | 210231A0QMH2210C02KM | 5*8*NBD | 2022/12/12 17:30:48 | 2022/12/12 17:15:02 | 2022/12/13 10:45:00 | 周俊2 | [腾讯RMA申请]网络设备电源210231AG7XP2180002KS故障申请,麻烦RMA | ||||
| 2022121289602 | ticket-202211251010 | ESHLC-221212-004 | 2022/12/12 16:45:55 | 1910000391250 | 210235A2NWP20C0000V5 | 210235A2NW6229V00012 | 5*8*NBD | 2022/12/12 17:30:48 | 2022/12/12 17:18:09 | 2022/12/15 15:19:00 | 施烨亮 | [腾讯RMA申请]整机210235A2NWP20C0000V5故障申请,麻烦RMA |