| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022112953436 | ticket-202211180064 | EBJLC-221130-001 | 2022/11/29 17:40:26 | 1810000112229 | 210235A2NWP212000063 | 210235A2NWP228090005 | 5*8*NBD | 2022/11/30 10:00:10 | 2022/11/30 9:37:50 | 2022/11/30 16:00:00 | 林景 | [腾讯RMA申请]整机210235A2NWP212000063故障申请,麻烦RMA | ||||
| 2022113040395 | ticket-202211290246 | ESZLC-221130-001 | 2022/11/30 11:42:07 | 1310000106566 | 210231A2KLX168005169 | 210231A2KLX21B0009KH | 7*24*NCD | 2022/11/30 17:00:56 | 2022/11/30 16:43:13 | 2022/12/1 17:30:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX168005169故障申请,麻烦RMA | ||||
| 2022120164845 | ticket-202211290020 | EGZLC-221201-001 | 2022/12/1 16:16:30 | 1310000092493 | 210231ABV7H213002363 | 210231ABV7N21600027X | 5*8*NBD | 2022/12/1 18:30:16 | 2022/12/1 18:03:38 | 2022/12/2 16:02:00 | 周俊2 | [腾讯RMA申请]网络设备电源210231ABV7H213002363故障申请,麻烦RMA | ||||
| 2022120151298 | ticket-202211270250 | EBJLC-221201-004 | 2022/12/1 17:07:19 | 1810000112709 | 210231A2KLN209000012 | 210231A2KLX2170001SC | 7*24*NCD | 2022/12/1 18:30:16 | 2022/12/1 18:09:10 | 2022/12/2 15:30:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLN209000012故障申请,麻烦RMA | ||||
| 2022120117049 | ticket-202211300114 | 2022/12/1 17:55:42 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH20A003834故障申请,麻烦RMA | ||||||||||||
| 2022120287269 | ticket-202212011080 | ESHLC-221202-002 | 2022/12/2 9:41:42 | 1910000390807 | 210231A5CHH2190C01XT | 210231A5CHH2270C01BJ | 7*24*NCD | 2022/12/2 10:30:52 | 2022/12/2 10:12:40 | 2022/12/2 12:20:00 | 马志权 | 坏件SN：210231A5CHH2190C01XT 部件故障，请尽快RMA | ||||
| 2022120285855 | ticket-202212010402 | 2022/12/2 15:18:57 | 7*24*NCD | [腾讯RMA申请]整机210235A3HEH209000653故障申请,麻烦RMA | ||||||||||||
| 2022120563985 | ticket-202212020490 | EHFLC-221206-001 | 2022/12/5 10:43:56 | 120122364 | 210231A5LLX20500033T | 210231A5LLX20B0000T7 | 7*24*NCD | 2022/12/6 11:00:06 | 2022/12/6 10:36:00 | 2022/12/7 17:00:00 | 李斯发 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500033T故障申请,麻烦RMA | ||||
| 2022120532275 | ticket-202211160007 | 2022/12/5 16:29:07 | 7*24*NCD | RMA 210231A4PQH2140C00P8 | ||||||||||||
| 2022120561121 | ticket-202212030350 | ESZLC-221205-002 | 2022/12/5 17:42:10 | 1310000106580 | 210231A2KLX166004584 | 210231A2KLX21B0009K0 | 7*24*NCD | 2022/12/6 9:30:25 | 2022/12/6 9:19:33 | 2022/12/7 9:26:00 | 王成 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004584故障申请,麻烦RMA | ||||
| 2022120668869 | ticket-202211270382 | ESHLC-221206-005 | 2022/12/6 17:00:52 | 1910000390997 | 210235A2NWP209000050 | 210235A2NW622AV0000D | 5*8*NBD | 2022/12/6 18:00:54 | 2022/12/6 17:34:25 | 2022/12/7 9:41:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000050故障申请,麻烦RMA | ||||
| 2022120684740 | ticket-202212021208 | ETJLC-221206-001 | 2022/12/6 17:28:27 | 121113741 | 210235A2NWP20A000095 | 210235A2NW6229V0000V | 5*8*NBD | 2022/12/7 9:00:17 | 2022/12/7 8:46:27 | 2022/12/7 10:00:00 | 杨文静 | RMA 210235A2NWP20A000095 | ||||
| 2022120796997 | ticket-202211260208 | ESZLC-221207-001 | 2022/12/7 9:43:14 | 1310000106584 | 210235A2NWP20B000034 | 210235A2NW622AV00002 | 5*8*NBD | 2022/12/7 11:00:46 | 2022/12/7 10:52:23 | 2022/12/8 17:14:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20B000034故障申请,麻烦RMA | ||||
| 2022120744796 | ticket-202212060246 | ESZLC-221207-002 | 2022/12/7 11:56:08 | 1310000106589 | 210231ABV7N2160001SL | 210231ABV7N21C0001WG | 5*8*NBD | 2022/12/7 12:30:08 | 2022/12/7 12:17:47 | 2022/12/8 8:35:00 | 李星威 | [腾讯RMA申请]网络设备电源210231ABV7N2160001SL故障申请,麻烦RMA | ||||
| 2022120772290 | ticket-202212060428 | ENJLC-221208-002 | 2022/12/7 14:17:06 | SF1500044447372 | 210231ABV7H207002609 | 210231ABV7H213001909 | 7*24*NCD | 2022/12/8 13:30:16 | 2022/12/8 13:08:49 | 2022/12/9 9:39:37 | 傅晓燕 | [腾讯RMA申请]网络设备电源210231ABV7H207002609故障申请,麻烦RMA |