| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022112225812 | ticket-202211210146 | EJNLC-221122-002 | 2022/11/22 12:40:52 | 5312001919 | 210231A2KLN19100052F | 210231A2KLX21300069G | 7*24*NCD | 2022/11/22 15:30:01 | 2022/11/22 15:09:37 | 2022/11/23 11:30:00 | 于明起 | [腾讯RMA申请]网络设备接口模块210231A2KLN19100052F故障申请,麻烦RMA | ||||
| 2022112259644 | nbroker-202210030252 | 2022/11/22 15:26:01 | 7*24*NCD | [腾讯RMA申请]网络设备线缆210231A7LVN186000981故障申请,麻烦RMA None | ||||||||||||
| 2022112381654 | ticket-202211170084 | ESHLC-221123-006 | 2022/11/23 17:46:47 | 1910000390439 | 210231A3FFN172000014 | 210231A3FFN192000013 | 7*24*NCD | 2022/11/23 18:30:19 | 2022/11/23 18:23:05 | 2022/11/24 8:24:00 | 黄佳辉 | [腾讯RMA申请]网络设备接口模块210231A3FFN172000014故障申请,麻烦RMA | ||||
| 2022112492178 | ticket-202211200324 | ESYLC-221124-001 | 2022/11/24 11:55:14 | 120176327 | 210231A4UFX20A00004T | 210231A4UFX21B000143 | 7*24*NCD | 2022/11/24 12:30:57 | 2022/11/24 12:15:11 | 2022/11/24 14:00:00 | 杨宇 | [腾讯RMA申请]网络设备接口模块210231A4UFX20A00004T故障申请,麻烦RMA | ||||
| 2022112440554 | ticket-202211220018 | ESZLC-221208-001 | 2022/11/24 15:33:54 | 1310000106683 | 210235A0W8P2060000RV | 210235A0W8P224000021 | 5*8*NBD | 2022/12/8 11:30:44 | 2022/12/8 11:08:23 | 2022/12/9 17:05:00 | 李星威 | [腾讯RMA申请]整机210235A0W8P2060000RV故障申请,麻烦RMA | ||||
| 2022112509662 | ticket-202211180192 | EGZLC-221125-002 | 2022/11/25 11:12:18 | KY4000072972766 | 210231A5LLX2040001F5 | 210231A5LLX2220000FD | 7*24*NCD | 2022/11/25 17:30:03 | 2022/11/25 17:03:39 | 2022/11/29 10:20:46 | 周俊2 | [腾讯RMA申请]网络设备接口模块210231A5LLX2040001F5故障申请,麻烦RMA | ||||
| 2022112570602 | ticket-202211180192 | EGZLC-221125-001 | 2022/11/25 11:12:21 | KY4000072972766 | 210231A5LLX2040001DC | 210231A5LLX2220000DC | 7*24*NCD | 2022/11/25 17:30:03 | 2022/11/25 17:03:39 | 2022/11/29 10:20:46 | 周俊2 | [腾讯RMA申请]网络设备接口模块210231A5LLX2040001DC故障申请,麻烦RMA | ||||
| 2022112556433 | ticket-202211130328 | ETJLC-221125-002 | 2022/11/25 15:31:54 | 120348015 | 210231A5LLX20A0003N1 | 210231A5LLX2230000B1 | 7*24*NCD | 2022/11/25 16:00:41 | 2022/11/25 0:00:00 | 2022/11/28 10:00:00 | 郭涛 | rma 210231A5LLX20A0003N1 | ||||
| 2022112818322 | ticket-202211231130 | ESHLC-221128-002 | 2022/11/28 10:36:25 | 1910000390537 | 210231A563N2230001L3 | 210231A563N2090005PR | 7*24*NCD | 2022/11/28 12:00:48 | 2022/11/28 11:55:23 | 2022/11/29 10:11:00 | elichchen | [腾讯RMA申请]网络设备接口模块210231A563N2230001L3故障申请,麻烦RMA | ||||
| 2022112800284 | ticket-202211260314 | ESHLC-221128-008 | 2022/11/28 17:58:11 | 1910000390587 | 210231A2KLX168004797 | 210231A2KLX21B0007BV | 7*24*NCD | 2022/11/29 9:30:35 | 2022/11/29 9:03:00 | 2022/11/30 8:55:00 | 金晴伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX168004797故障申请,麻烦RMA | ||||
| 2022112950339 | ticket-202211260160 | EBJLC-221129-002 | 2022/11/29 9:51:51 | 1810000112238 | 210231A2KLX167001281 | 210231A2KLX2270002SS | 7*24*NCD | 2022/11/29 10:30:54 | 2022/11/29 10:19:36 | 2022/11/30 12:25:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001281故障申请,麻烦RMA | ||||
| 2022112947048 | ticket-202211250204 | ENJLC-221129-001 | 2022/11/29 10:49:42 | 1880000086305 | 210231A2KLX164002546 | 210231A2KLX2120003KK | 7*24*NCD | 2022/11/29 16:30:49 | 2022/11/29 15:59:54 | 2022/11/30 9:56:00 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002546故障申请,麻烦RMA | ||||
| 2022112958192 | ticket-202211280558 | ESZLC-221129-001 | 2022/11/29 13:15:27 | 1310000106491 | 210231A2KLX164001127 | 210231A2KLX2210000N9 | 7*24*NCD | 2022/11/29 16:30:49 | 2022/11/29 16:00:17 | 2022/11/30 16:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001127故障申请,麻烦RMA | ||||
| 2022112934198 | ticket-202211260100 | 2022/11/29 14:15:04 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH188000011故障申请,麻烦RMA | ||||||||||||
| 2022112998659 | ticket-202211270394 | ETJLC-221129-001 | 2022/11/29 15:53:48 | 121114764 | 210231A2KLX198000QX0 | 210231A2KLN2240000N1 | 7*24*NCD | 2022/11/29 16:30:49 | 2022/11/29 16:12:00 | 2022/12/1 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QX0故障申请,麻烦RMA |