| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022111526709 | ticket-202211140498 | ESZLC-221115-001 | 2022/11/15 9:07:16 | 1310000106287 | 210231A4UFX2130005TF | 210231A4UFX2130004ZB | 7*24*NCD | 2022/11/15 10:00:08 | 2022/11/15 9:43:40 | 2022/11/16 8:15:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A4UFX2130005TF故障申请,麻烦RMA | ||||
| 2022111552867 | ticket-202211080804 | ECQLC-221115-001 | 2022/11/15 10:27:05 | 119675687 | 210231ABV7N2180001BH | 210231ABV7N21C00011G | 5*8*NBD | 2022/11/15 13:00:51 | 2022/11/15 12:32:24 | 2022/12/6 15:00:00 | 杨丹凌 | [腾讯RMA申请]网络设备电源210231ABV7N2180001BH故障申请,麻烦RMA | ||||
| 2022111596845 | ticket-202211080694 | EGZLC-221115-002 | 2022/11/15 14:13:15 | 1310000092365 | 210235A2NVH2180C0035 | 210235A2NVH2230C000X | 5*8*NBD | 2022/11/15 15:00:20 | 2022/11/15 14:50:34 | 2022/11/21 10:15:00 | 周俊2 | [腾讯RMA申请]整机210235A2NVH2180C0035故障申请,麻烦RMA | ||||
| 2022111675255 | ticket-202211130228 | 2022/11/16 10:29:53 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20700084T故障申请,麻烦RMA | ||||||||||||
| 2022111606502 | ticket-202211130122 | EBJLC-221116-001 | 2022/11/16 11:01:34 | 1810000098817 | 210231A2KLX165001148 | 210231A2KLX2240001VQ | 7*24*NCD | 2022/11/16 12:00:07 | 2022/11/16 11:38:48 | 2022/11/17 9:30:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001148故障申请,麻烦RMA | ||||
| 2022111603998 | ticket-202211090556 | ESZLC-221116-002 | 2022/11/16 14:16:01 | 1310000106294 | 210235A2NWP20A00006Y | 219801A3456228V00005 | 5*8*NBD | 2022/11/16 15:00:49 | 2022/11/16 14:36:04 | 2022/11/17 10:18:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00006Y故障申请,麻烦RMA | ||||
| 2022111776740 | ticket-202210290582 | ESZLC-221117-001 | 2022/11/17 16:15:54 | 1310000106434 | 210235A2NWP2130000NW | 219801A3456228V00003 | 5*8*NBD | 2022/11/17 17:00:09 | 2022/11/17 16:42:37 | 2022/11/21 17:24:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP2130000NW故障申请,麻烦RMA | ||||
| 2022111749842 | ticket-202210310352 | ESZLC-221117-002 | 2022/11/17 16:16:16 | 1310000106434 | 210235A2NWP20B00002Z | 219801A3456228V00006 | 5*8*NBD | 2022/11/17 17:00:09 | 2022/11/17 16:42:37 | 2022/11/21 17:24:00 | 曾聪苑 | [腾讯RMA申请]整机210235A2NWP20B00002Z故障申请,麻烦RMA | ||||
| 2022111873266 | ticket-202211160848 | ESHLC-221121-001 | 2022/11/18 10:06:14 | 1910000390095 | 210231A5CHH198000421 | 210231A5CHH2270C0130 | 7*24*NCD | 2022/11/21 8:30:17 | 2022/11/21 8:23:36 | 2022/11/21 9:50:00 | 吴丽丽 | [腾讯RMA申请]网络设备电源210231A5CHH198000421故障申请,麻烦RMA | ||||
| 2022111807115 | ticket-202211160172 | EHFLC-221118-002 | 2022/11/18 12:31:22 | 120122387 | 210231A5LLX20500022T | 210231A5LLX20B0000LW | 7*24*NCD | 2022/11/18 15:30:56 | 2022/11/18 15:14:07 | 2022/11/21 10:10:00 | 李斯发 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500022T故障申请,麻烦RMA | ||||
| 2022111819902 | ticket-202211060102 | ESZLC-221118-002 | 2022/11/18 16:11:40 | KY4000060984439 | 210235A2NWP20A00004F | 210235A2NW622AV0001S | 5*8*NBD | 2022/11/18 19:30:06 | 2022/11/18 19:06:38 | 2022/11/21 12:38:03 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00004F故障申请,麻烦RMA | ||||
| 2022112134537 | ticket-202211210332 | ESHLC-221121-002 | 2022/11/21 15:21:03 | 1910000390177 | 210231A4UFX2080003FY | 210231A4UFX2170007K1 | 7*24*NCD | 2022/11/21 16:00:35 | 2022/11/21 15:50:02 | 2022/11/22 8:33:00 | 沈崎 | [腾讯RMA申请]网络设备接口模块210231A4UFX2080003FY故障申请,麻烦RMA | ||||
| 2022112129881 | ticket-202211190680 | ESHLC-221121-003 | 2022/11/21 17:41:27 | 1910000390193 | 210231A2KLX181006GG9 | 210231A2KLX21B0007WK | 7*24*NCD | 2022/11/21 18:00:07 | 2022/11/21 17:55:24 | 2022/11/22 10:24:00 | 金晴伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX181006GG9故障申请,麻烦RMA | ||||
| 2022112267878 | ticket-202211150020 | ECQLC-221122-001 | 2022/11/22 9:50:46 | 119675047 | 210235A0W8P2090000BD | 210235A0W8P21B0001C9 | 5*8*NBD | 2022/11/22 12:00:11 | 2022/11/22 11:33:01 | 2022/12/6 15:00:00 | 杨丹凌 | [腾讯RMA申请]整机210235A0W8P2090000BD故障申请,麻烦RMA | ||||
| 2022112248930 | ticket-202211181040 | EBJLC-221122-002 | 2022/11/22 11:47:29 | 1810000098804 | 210231A2KLX165001169 | 210231A2KLX2210000JV | 7*24*NCD | 2022/11/22 13:00:26 | 2022/11/22 12:53:58 | 2022/11/23 10:08:00 | 赵百强 | 坏件SN：210231A2KLX165001169 部件故障，请尽快RMA |