| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020090464625 | ticket-202009031074 | ESZLC-200904-018 | 2020/9/4 18:07:28 | 1910000108311 | 210231A4UFX1980002TV | 210231A4UFN1850003NH | 7*24*NCD | 2020/9/4 18:21:00 | 2020/9/4 22:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A4UFX1980002TV故障申请,麻烦RMA | |||||
| 2020090743781 | ticket-202009030650 | ETJLC-200907-001 | 2020/9/7 9:47:19 | 117713671 | 210231A5LLN18B00026W | 210231A5LLX206000420 | 7*24*NCD | 2020/9/7 10:08:00 | 2020/9/8 10:00:00 | 李瑞珠 | [腾讯RMA申请]网络设备接口模块210231A5LLN18B00026W故障申请,麻烦RMA | |||||
| 2020090768616 | ticket-202009070166 | EGZLC-200907-003 | 2020/9/7 11:32:53 | 1910000280043 | 210231A5LLX20500028Y | 210231A5LLX2060000FY | 7*24*NCD | 2020/9/7 11:42:00 | 2020/9/8 10:35:00 | 韦朝彬 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500028Y故障申请,麻烦RMA | |||||
| 2020090721178 | ticket-202009070458 | EGZLC-200907-014 | 2020/9/7 15:05:19 | 1910000280159 | 210231A7LVN1870009WN | G10231A7LV0607VW | 7*24*NCD | 2020/9/7 17:37:00 | 2020/9/8 10:35:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆210231A7LVN1870009WN故障申请,麻烦RMA | |||||
| 2020090771656 | ticket-202009050406 | ECQLC-200907-006 | 2020/9/7 16:02:40 | 118006515 | 210231A2KLX183000HR7 | 210231A2KLX19100036W | 7*24*NCD | 2020/9/7 16:32:00 | 2020/9/8 17:04:00 | 张佩 | [腾讯RMA申请]网络设备接口模块210231A2KLX183000HR7故障申请,麻烦RMA | |||||
| 2020090722069 | ticket-202009040150 | ESHLC-200907-016 | 2020/9/7 17:03:32 | 1910000194749 | 210231A2KLX198000HY9 | 210231A2KLX206000H65 | 7*24*NCD | 2020/9/7 17:14:00 | 2020/9/8 8:55:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000HY9故障申请,麻烦RMA | |||||
| 2020090797057 | ticket-202009060052 | EGZLC-200913-001 | 2020/9/7 17:29:18 | 1910000280953 | 210231A2KLX165002557 | 210231A2KLX205000H4G | 7*24*NCD | 2020/9/13 17:35:00 | 2020/9/14 11:16:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002557故障申请,麻烦RMA | |||||
| 2020090769652 | ticket-202009040416 | ESZLC-200913-001 | 2020/9/7 17:32:18 | 1910000108263 | 210231A2KLX166004731 | 210231A2KLX20600083Q | 7*24*NCD | 2020/9/13 19:33:00 | 2020/9/14 9:29:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004731故障申请,麻烦RMA | |||||
| 2020090775721 | ticket-202009040150 | ESHLC-200908-001 | 2020/9/7 18:04:21 | 1910000194757 | 210231A2KLX198000MY2 | 210231A2KLX2060006VN | 7*24*NCD | 2020/9/8 8:45:00 | 2020/9/8 12:00:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000MY2故障申请,麻烦RMA | |||||
| 2020090876921 | ticket-202009060176 | ESZLC-200908-007 | 2020/9/8 11:16:20 | 1910000108395 | 210231A2KLX164001823 | 210231A2KLX2060006T1 | 5*8*NBD | 2020/9/8 18:22:00 | 2020/9/9 14:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001823故障申请,麻烦RMA | |||||
| 2020090853917 | ticket-202009031254 | ESZLC-200908-008 | 2020/9/8 15:56:16 | 1910000108395 | 210231A0A6X165002608 | 210231A0A6X2040003CM | 7*24软件服务 | 2020/9/8 18:22:00 | 2020/9/9 14:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A0A6X165002608故障申请,麻烦RMA | |||||
| 2020090847755 | ticket-202009041038 | ESZLC-200908-005 | 2020/9/8 16:22:22 | 1910000108395 | 210231A2KLX164001003 | 210231A2KLX2060006SM | 7*24*NCD | 2020/9/8 18:22:00 | 2020/9/9 14:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001003故障申请,麻烦RMA | |||||
| 2020090878080 | ticket-202009070882 | ESZLC-200908-006 | 2020/9/8 16:22:23 | 1910000108395 | 210231A2KLX164001527 | 210231A2KLX2060006T0 | 7*24*NCD | 2020/9/8 18:22:00 | 2020/9/9 14:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001527故障申请,麻烦RMA | |||||
| 2020090881472 | ticket-202009080288 | EGZLC-200908-003 | 2020/9/8 17:08:29 | 1910000280167 | 210231A7LUN1880001ZN | G10231A7LU0600Q6 | 5*8*NBD | 2020/9/8 17:23:00 | 2020/9/9 10:30:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆CN88A104R6故障申请,麻烦RMA | |||||
| 2020090960714 | ticket-202009081036 | EBJLC-200909-001 | 2020/9/9 14:27:29 | 1810000057887 | 210231A2KLX167000487 | 210231A2KLX20600071B | 7*24*NCD | 2020/9/9 18:07:00 | 2020/9/10 9:13:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000487故障申请,麻烦RMA |