| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022103166571 | ticket-202210270248 | ESZLC-221031-001 | 2022/10/31 9:28:20 | 1310000106046 | 210231A2KLX164001763 | 210231A2KLX206000GPR | 7*24*NCD | 2022/10/31 12:00:05 | 2022/10/31 11:44:31 | 2022/11/1 17:30:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001763故障申请,麻烦RMA | ||||
| 2022103173681 | ticket-202210260900 | EBJLC-221031-001 | 2022/10/31 11:05:23 | 70976864050 | 210235A2NWP21300021N | 210235A2NW6229V0000G | 5*8*NBD | 2022/10/31 12:00:05 | 2022/10/31 11:32:11 | 2022/11/1 15:20:07 | 王艳龙 | [腾讯RMA申请]整机210235A2NWP21300021N故障申请,麻烦RMA | ||||
| 2022103140447 | ticket-202210250258 | ESHLC-221031-003 | 2022/10/31 14:38:46 | 1310000082083 | 210235A2NWP21100008K | 210235A2NW6229V0000K | 5*8*NBD | 2022/10/31 16:30:08 | 2022/10/31 16:17:01 | 2022/11/1 8:39:00 | 陈琳 | [腾讯RMA申请]整机210235A2NWP21100008K故障申请,麻烦RMA | ||||
| 2022110182221 | ticket-202210040394 | ESZLC-221101-001 | 2022/11/1 11:45:18 | 1310000106052 | 210235A2NWP20A00003X | 210235A2NWP2240000MF | 5*8*NBD | 2022/11/1 12:30:54 | 2022/11/1 12:09:04 | 2022/11/2 11:31:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00003X故障申请,麻烦RMA | ||||
| 2022110187644 | ticket-202210040150 | ESZLC-221101-002 | 2022/11/1 11:45:23 | 1310000106052 | 210235A2NWP20A00001H | 210235A2NWP223000060 | 5*8*NBD | 2022/11/1 12:30:54 | 2022/11/1 12:09:04 | 2022/11/2 11:31:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00001H故障申请,麻烦RMA | ||||
| 2022110146125 | ticket-202211010328 | ECDLC-221101-002 | 2022/11/1 14:13:20 | 120195437 | 210231A2KLX167001525 | 210231A2KLX2210000JC | 7*24*NCD | 2022/11/1 15:30:47 | 2022/11/1 15:04:27 | 2022/11/2 16:16:57 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001525故障申请,麻烦RMA | ||||
| 2022110198699 | ticket-202204221258 | ESJLC-221124-004 | 2022/11/1 15:09:33 | SF1141869137238 | 210235A0W8P20800002G | 210235A0W8P21B0000PF | 5*8*NBD | 2022/11/24 16:09:53 | 2022/11/24 15:44:44 | 2022/11/25 10:24:27 | 柯淑云 | [腾讯RMA申请]整机210235A0W8P20800002G故障申请,麻烦RMA | ||||
| 2022110214658 | ticket-202210310344 | ESHLC-221102-001 | 2022/11/2 11:49:14 | 1310000082071 | 210231AEWAP2130004DT | 210231AEWAP2140006CC | 5*8*NBD | 2022/11/2 13:00:42 | 2022/11/2 12:54:56 | 2022/11/3 13:11:00 | 施烨亮 | [腾讯RMA申请]网络设备风扇210231AEWAP2130004DT故障申请,麻烦RMA | ||||
| 2022110283379 | ticket-202210281028 | EGZLC-221102-001 | 2022/11/2 15:09:42 | 1310000092291 | 210235A2NWP2110000B2 | 210235A2NWP2240000MJ | 5*8*NBD | 2022/11/2 16:30:28 | 2022/11/2 16:04:09 | 2022/11/3 11:43:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP2110000B2故障申请,麻烦RMA | ||||
| 2022110289464 | ticket-202210140790 | ETJLC-221102-001 | 2022/11/2 15:12:10 | KY4000045825070 | 210235A2NWP20A000081 | 210235A2NW6229V00010 | 5*8*NBD | 2022/11/2 21:00:35 | 2022/11/2 20:43:11 | 2022/11/3 14:11:37 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A000081故障申请,麻烦RMA | ||||
| 2022110245277 | ticket-202211020610 | EZZLC-221103-001 | 2022/11/2 16:25:58 | SF1454016720079 | 210231ABV7N21600006Z | 210231ABV7N2190001BY | 5*8*NBD | 2022/11/10 11:30:04 | 2022/11/10 11:22:23 | 2022/11/12 15:13:46 | 蒋婷 | RMA 坏件：210231ABV7N21600006Z 收件人：河南省郑州市金水区文化路82号硅谷广场B座1303室 高银娟 15838027626 | ||||
| 2022110218982 | ticket-202210290376 | ETJLC-221102-002 | 2022/11/2 17:48:53 | 121029537 | 210231A2KLX165001844 | 210231A2KLN2240000DY | 7*24*NCD | 2022/11/2 18:00:53 | 2022/11/2 17:59:20 | 2022/11/3 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001844故障申请,麻烦RMA | ||||
| 2022110394842 | ticket-202211010046 | ESHLC-221103-001 | 2022/11/3 9:05:05 | SF1650597811793 | 210235A2NWP2130000Z2 | 210235A2NW6229V0000Z | 5*8*NBD | 2022/11/3 20:00:11 | 2022/11/3 19:43:53 | 2022/11/4 8:03:07 | 吴丽丽 | [腾讯RMA申请]整机210235A2NWP2130000Z2故障申请,麻烦RMA | ||||
| 2022110325354 | ticket-202211010396 | ETJLC-221103-001 | 2022/11/3 9:27:21 | 121029536 | 210231A2KLX198000QWS | 210231A2KLN2240000FC | 7*24*NCD | 2022/11/3 10:30:43 | 2022/11/3 10:11:39 | 2022/11/4 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QWS故障申请,麻烦RMA | ||||
| 2022110356917 | ticket-202210270548 | ECQLC-221103-001 | 2022/11/3 10:03:35 | 120968131 | 210235A2NWP2130000W2 | 210235A2NW6229V0000L | 5*8*NBD | 2022/11/3 15:30:53 | 2022/11/3 0:00:00 | 2022/11/3 14:30:00 | 杨丹凌 | [腾讯RMA申请]整机210235A2NWP2130000W2故障申请,麻烦RMA |