| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022102613707 | ticket-202210010024 | ESGPLC-221026-001 | 2022/10/26 15:33:54 | XRSGPLC2210260001 | 210231ABV6P2170001VD | 210231ABV6P2090003GD | 7*24*4 | 2022/10/26 18:00:19 | 2022/10/26 17:00:00 | 2022/10/26 18:00:00 | 新加坡-EQX亚逸拉惹 | 坏件SN：210231ABV6P2170001VD 部件故障，请尽快RMA | ||||
| 2022102687649 | ticket-202210220344 | EMYSLC-221026-001 | 2022/10/26 16:38:39 | XRMYSLC2210260001 | 210231A2KLX17B002471 | 210231A2KLN1940003LR | 7*24*4 | 2022/10/26 18:30:27 | 2022/10/27 10:00:00 | 2022/10/27 11:00:00 | 马来西亚-TM吉隆坡 | [腾讯RMA申请]网络设备接口模块210231A2KLX17B002471故障申请,麻烦RMA | ||||
| 2022102647163 | ticket-202210210772 | ESHLC-221026-002 | 2022/10/26 17:29:52 | KY4000023846313 | 210235A2NWP20900003M | 210235A2NW6229V0000F | 5*8*NBD | 2022/10/27 0:00:47 | 2022/10/26 19:11:15 | 2022/10/28 11:06:51 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900003M故障申请,麻烦RMA | ||||
| 2022102629222 | ticket-202210260828 | ESHLC-221026-003 | 2022/10/26 17:55:00 | 1310000082111 | 210231A2ERN2230002CM | 210231A2ERX16A000473 | 5*8*NBD | 2022/10/26 19:00:34 | 2022/10/26 18:39:50 | 2022/10/27 10:36:40 | 王亚 | 电源故障 | ||||
| 2022102744936 | ticket-202210230112 | ENJLC-221027-001 | 2022/10/27 9:26:07 | KY4000033862501 | 210235A2NWP2130000ZD | 210235A2NW6229V0000H | 5*8*NBD | 2022/10/28 0:00:07 | 2022/10/27 17:13:04 | 2022/10/31 14:18:58 | 张萍 | [腾讯RMA申请]整机210235A2NWP2130000ZD故障申请,麻烦RMA | ||||
| 2022102757474 | ticket-202210200368 | ETJLC-221027-001 | 2022/10/27 10:35:14 | SF1141869143242 | 210235A2NWP20B00002Y | 210235A2NW6229V0000P | 5*8*NBD | 2022/10/27 12:00:43 | 2022/10/27 11:32:49 | 2022/10/28 10:20:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B00002Y故障申请,麻烦RMA | ||||
| 2022102776836 | ticket-202210260496 | EBJLC-221027-004 | 2022/10/27 15:45:19 | 1810000098362 | 210231A2KLX167000385 | 210231A2KLN2240000NH | 7*24*NCD | 2022/10/27 17:00:06 | 2022/10/27 16:43:09 | 2022/10/28 10:00:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000385故障申请,麻烦RMA | ||||
| 2022102794834 | ticket-202210210050 | EKORLC-221027-001 | 2022/10/27 16:07:50 | XRKORLC2210270001 | 210231A4UFX2050002S6 | 210231A4UFX21B00017Q | 7*24*4 | 2022/10/27 16:30:58 | 2022/10/28 8:53:00 | 2022/10/28 9:53:00 | 金明河 | [腾讯RMA申请]网络设备接口模块210231A4UFX2050002S6故障申请,麻烦RMA | ||||
| 2022102799000 | ticket-202210270966 | 2022/10/27 17:12:29 | 7*24*NCD | 2号板卡故障，申请rma | ||||||||||||
| 2022102876478 | ticket-202210280432 | EGZLC-221028-001 | 2022/10/28 11:06:53 | 210231AG7XP2190000NC | 5*8*NBD | 周俊2 | [腾讯RMA申请]网络设备电源LSVM1AC650故障申请RMA | |||||||||
| 2022102888575 | ticket-202210250794 | 2022/10/28 11:40:43 | 7*24*NCD | 板卡故障 | ||||||||||||
| 2022102894186 | ticket-202210280242 | ESJLC-221028-003 | 2022/10/28 11:43:46 | 120242227 | 210231A0A6N146006944 | 210231A0A6X21B0008DB | 7*24*NCD | 2022/10/28 12:30:39 | 2022/10/28 12:25:14 | 2022/10/29 16:00:00 | 吴宇森 | [腾讯RMA申请]网络设备接口模块210231A0A6N146006944故障申请,麻烦RMA | ||||
| 2022102890488 | ticket-202210280007 | ECDLC-221028-001 | 2022/10/28 12:23:38 | 119751799 | 210231A5LLX2070000RL | 210231A5LLX20B0001CL | 7*24*NCD | 2022/10/28 15:00:23 | 2022/10/28 14:33:14 | 2022/10/31 11:00:26 | 黄婷婷 | [腾讯RMA申请]网络设备接口模块210231A5LLX2070000RL故障申请,麻烦RMA | ||||
| 2022102823785 | ticket-202209020034 | ESHLC-221028-003 | 2022/10/28 17:51:58 | 1310000082116 | 210231A4UFX2090001XF | 210231A4UFX21100014J | 7*24*NCD | 2022/10/28 19:00:08 | 2022/10/28 18:38:44 | 2022/10/31 10:13:00 | 盛海亮 | 坏件SN：210231A4UFX2090001XF 部件故障，请尽快RMA | ||||
| 2022102881444 | ticket-202210250029 | EBJLC-221028-001 | 2022/10/28 18:19:11 | 1810000098360 | 210231A5LLN1860000D3 | 210231A5LLX20B000068 | 7*24*NCD | 2022/10/28 19:00:08 | 2022/10/28 18:43:58 | 2022/10/31 9:10:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860000D3故障申请,麻烦RMA |