| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022102084947 | ticket-202210190962 | EMYSLC-221020-001 | 2022/10/20 10:53:18 | XRMYSLC2210200001 | 210231A2SNH179000149 | 210231A2SNH193000412 | 7*24*4 | 2022/10/20 12:00:22 | 2022/10/20 12:00:00 | 2022/10/20 13:00:00 | 马来西亚-TM吉隆坡 | 坏件SN：210231A2SNH179000149 210231A2SNH179000058 两个电源故障，麻烦尽快RMA | ||||
| 2022102036382 | ticket-202210190962 | EMYSLC-221020-002 | 2022/10/20 10:53:21 | XRMYSLC2210200001 | 210231A2SNH179000058 | 210231A2SNH2240C0001 | 7*24*4 | 2022/10/20 12:00:22 | 2022/10/20 12:00:00 | 2022/10/20 13:00:00 | 马来西亚-TM吉隆坡 | 坏件SN：210231A2SNH179000149 210231A2SNH179000058 两个电源故障，麻烦尽快RMA | ||||
| 2022102005127 | ticket-202210200172 | 2022/10/20 16:40:10 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A0A8N124000185故障申请,麻烦RMA | ||||||||||||
| 2022102129958 | ticket-202210150392 | ESHLC-221021-002 | 2022/10/21 10:48:24 | KY4000061826044 | 210235A2NWP209000029 | 210235A2NW6229V0000M | 5*8*NBD | 2022/10/25 10:00:55 | 2022/10/21 22:00:00 | 2022/10/24 9:08:25 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000029故障申请,麻烦RMA | ||||
| 2022102102480 | ticket-202210200416 | 2022/10/21 10:48:24 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231AG7XP2160000LQ故障申请,麻烦RMA | ||||||||||||
| 2022102132715 | ticket-202209250108 | ESZLC-221021-007 | 2022/10/21 10:57:18 | 1310000057757 | 210235A2NWP20B00005F | 210235A2NWP225000003 | 5*8*NBD | 2022/10/21 11:30:45 | 2022/10/21 11:24:13 | 2022/10/24 17:03:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20B00005F故障申请,麻烦RMA | ||||
| 2022102178558 | ticket-202210180716 | ETJLC-221021-002 | 2022/10/21 14:22:31 | SF1372710851976 | 210235A2NWP20B00005W | 210235A2NW6229V0000N | 5*8*NBD | 2022/10/25 10:00:55 | 2022/10/21 22:00:00 | 2022/10/24 10:09:58 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B00005W故障申请,麻烦RMA | ||||
| 2022102188503 | ticket-202210060620 | ETJLC-221021-003 | 2022/10/21 14:23:14 | 120348271 | 210235A2NWP20900004J | 210235A2NWP228090030 | 5*8*NBD | 2022/10/24 14:00:19 | 2022/10/21 16:00:00 | 2022/10/24 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20900004J故障申请,麻烦RMA | ||||
| 2022102182820 | ticket-202210150458 | ESZLC-221021-008 | 2022/10/21 18:21:54 | 1310000057759 | 210235A2NWP20A000023 | 210235A2NWP2240000MH | 5*8*NBD | 2022/10/22 9:30:45 | 2022/10/22 9:14:45 | 2022/10/24 11:27:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A000023故障申请,麻烦RMA | ||||
| 2022102174289 | ticket-202210200330 | ESZLC-221021-009 | 2022/10/21 18:23:46 | 1310000057759 | 210235A2NWP20A000008 | 210235A2NWP225000001 | 5*8*NBD | 2022/10/22 9:30:45 | 2022/10/22 9:14:45 | 2022/10/24 11:27:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A000008故障申请,麻烦RMA | ||||
| 2022102413430 | ticket-202210010020 | EBJLC-221025-001 | 2022/10/24 16:51:15 | 1810000098380 | 210231A2VUH177002977 | 210231A2VUN21A0000VK | 5*8*NBD | 2022/10/25 10:30:02 | 2022/10/25 10:04:10 | 2022/10/26 10:20:00 | 周璐琪 | [腾讯RMA申请]网络设备风扇210231A2VUH177002977故障申请,麻烦RMA | ||||
| 2022102568211 | ticket-202210220366 | ENJLC-221025-003 | 2022/10/25 9:40:22 | SF1154530608451 | 210231A2KLN19400080J | 210231A2KLX21B0007F1 | 7*24*NCD | 2022/10/25 12:00:25 | 2022/10/25 11:32:01 | 2022/10/26 9:43:09 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLN19400080J故障申请,麻烦RMA | ||||
| 2022102628470 | ticket-202210120990 | ESZLC-221026-011 | 2022/10/26 9:45:18 | 1310000057785 | 210235A2NWP20A000098 | 210235A2NWP2240000MK | 5*8*NBD | 2022/10/26 11:00:40 | 2022/10/26 10:31:08 | 2022/10/27 16:37:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A000098故障申请,麻烦RMA | ||||
| 2022102631250 | nbroker-202210100376 | 2022/10/26 10:57:52 | 7*24*NCD | [腾讯RMA申请]网络设备线缆210231A7LVN1860009Z1故障申请,麻烦RMA None | ||||||||||||
| 2022102692433 | ticket-202210160450 | ESZLC-221026-013 | 2022/10/26 14:32:05 | 1310000057788 | 210235A2NWP20A00000M | 210235A2NWP225000005 | 5*8*NBD | 2022/10/26 15:30:43 | 2022/10/26 15:16:51 | 2022/10/27 9:55:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00000M故障申请,麻烦RMA |