| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022101424843 | ticket-202210110090 | EBJLC-221014-001 | 2022/10/14 15:58:51 | 1810000083865 | 210231A2KLX167000450 | 210231A2KLX2240001VL | 7*24*NCD | 2022/10/14 16:30:36 | 2022/10/14 16:29:23 | 2022/10/17 12:00:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000450故障申请,麻烦RMA | ||||
| 2022101471502 | ticket-202210130816 | ESHLC-221014-004 | 2022/10/14 17:35:05 | KY4000089724006 | 210235A2NWP2220003T7 | 210235A2NWP228090012 | 5*8*NBD | 2022/10/17 18:30:07 | 2022/10/15 22:00:00 | 2022/10/17 0:00:00 | 李家尧 | [腾讯RMA申请]整机210235A2NWP2220003T7故障申请,麻烦RMA | ||||
| 2022101718452 | ticket-202210140798 | ECDLC-221017-001 | 2022/10/17 11:22:02 | 441921778389 | 210231A2KLX166001944 | 210231A2KLX2240005BL | 7*24*NCD | 2022/10/17 12:00:21 | 2022/10/17 11:46:46 | 2022/10/17 17:16:55 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001944故障申请,麻烦RMA | ||||
| 2022101700501 | ticket-202210150050 | EBJLC-221017-002 | 2022/10/17 12:21:55 | 1810000083857 | 210231A2KLX167001900 | 210231A2KLX21B0007PJ | 7*24*NCD | 2022/10/17 17:00:45 | 2022/10/17 16:29:52 | 2022/10/18 9:25:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001900故障申请,麻烦RMA | ||||
| 2022101734796 | ticket-202210090112 | ECQLC-221017-001 | 2022/10/17 15:00:20 | 119675218 | 210235A2NWP2130000YW | 210235A2NWP224090015 | 5*8*NBD | 2022/10/18 12:00:33 | 2022/10/17 0:00:00 | 2022/10/18 14:20:00 | 杨丹凌 | [腾讯RMA申请]整机210235A2NWP2130000YW故障申请,麻烦RMA | ||||
| 2022101729413 | ticket-202210100014 | ESHLC-221017-002 | 2022/10/17 15:42:19 | 1310000082147 | 210231A2KLX2010002KD | 210231A2KLX2210000HF | 7*24*NCD | 2022/10/17 18:00:00 | 2022/10/17 17:36:11 | 2022/10/18 9:32:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2KLX2010002KD故障申请,麻烦RMA | ||||
| 2022101891777 | ticket-202210130914 | ESHLC-221018-001 | 2022/10/18 9:15:56 | 1310000082150 | 210231A4UFX21300002S | 210231A4UFX21C0000HN | 7*24*NCD | 2022/10/18 10:00:05 | 2022/10/18 9:38:07 | 2022/10/19 8:20:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A4UFX21300002S故障申请,麻烦RMA | ||||
| 2022101880782 | ticket-202210130994 | ENJLC-221018-001 | 2022/10/18 10:46:08 | 1880000083860 | 210235A2NWP212000048 | 210235A2NWP228090004 | 5*8*NBD | 2022/10/18 16:00:30 | 2022/10/18 15:49:52 | 2022/10/19 14:39:00 | 闵嘉 | [腾讯RMA申请]整机210235A2NWP212000048故障申请,麻烦RMA | ||||
| 2022101835859 | ticket-202210140348 | ENJLC-221018-002 | 2022/10/18 14:02:33 | 1880000087440 | 210231AG7XP2170002HP | 210231A0QMH2210C02BP | 5*8*NBD | 2022/10/18 16:00:30 | 2022/10/18 15:37:10 | 2022/10/19 14:44:00 | 张萍 | [腾讯RMA申请]网络设备电源210231AG7XP2170002HP故障申请,麻烦RMA | ||||
| 2022101918271 | ticket-202210180390 | ESZLC-221019-001 | 2022/10/19 9:27:03 | 1310000057748 | 210231A2KLX166002856 | 210231A2KLN224000193 | 7*24*NCD | 2022/10/19 10:30:52 | 2022/10/19 10:02:39 | 2022/10/20 8:42:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002856故障申请,麻烦RMA | ||||
| 2022101922073 | ticket-202210150166 | ECQLC-221019-002 | 2022/10/19 10:12:08 | 119671236 | 210231ABV7H20C000831 | 210231ABV7N21B0000G9 | 5*8*NBD | 2022/10/19 12:30:22 | 2022/10/19 12:14:10 | 2022/10/20 14:30:00 | 杨丹凌 | [腾讯RMA申请]网络设备电源210231ABV7H20C000831故障申请,麻烦RMA | ||||
| 2022101901518 | ticket-202210110788 | ESZLC-221019-002 | 2022/10/19 11:24:58 | 1310000057749 | 210235A2NWP20A00007C | 210235A2NWP225000004 | 5*8*NBD | 2022/10/19 14:30:52 | 2022/10/19 14:21:16 | 2022/10/20 16:00:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A00007C故障申请,麻烦RMA | ||||
| 2022101977253 | ticket-202210020358 | ESZLC-221019-003 | 2022/10/19 14:17:04 | 1310000057750 | 210235A2NWP20A00003M | 210235A2NWP223000062 | 5*8*NBD | 2022/10/19 15:00:59 | 2022/10/19 14:30:02 | 2022/10/20 17:00:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00003M故障申请,麻烦RMA | ||||
| 2022101935957 | ticket-202209090670 | ETJLC-221019-002 | 2022/10/19 17:29:41 | 120348256 | 210235A2NWP20A00006S | 210235A2NWP228090022 | 5*8*NBD | 2022/10/20 11:30:14 | 2022/10/20 9:35:16 | 2022/10/20 11:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A00006S故障申请,麻烦RMA | ||||
| 2022101902899 | ticket-202209110292 | ETJLC-221019-001 | 2022/10/19 17:30:13 | 120348256 | 210235A2NWP20A00007H | 210235A2NWP228090026 | 5*8*NBD | 2022/10/20 11:30:14 | 2022/10/20 9:35:16 | 2022/10/20 11:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A00007H故障申请,麻烦RMA |