| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022101240053 | ticket-202209200428 | ESZLC-221012-003 | 2022/10/12 10:00:38 | KY4000088747467 | 210235A2NWP20A00000G | 210235A2NWP228090029 | 5*8*NBD | 2022/10/18 18:30:15 | 2022/10/12 22:00:00 | 2022/10/20 14:55:36 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00000G故障申请,麻烦RMA | ||||
| 2022101279364 | ticket-202209131306 | ESZLC-221012-002 | 2022/10/12 10:03:59 | KY4000088747467 | 210235A2NWP20A00002B | 210235A2NWP227090007 | 5*8*NBD | 2022/10/18 18:30:15 | 2022/10/12 22:00:00 | 2022/10/20 14:55:36 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00002B故障申请,麻烦RMA | ||||
| 2022101296315 | ticket-202210010434 | EGZLC-221012-002 | 2022/10/12 15:03:05 | KY4000098773100 | 210235A2NWP20C0001B3 | 210235A2NWP228090003 | 5*8*NBD | 2022/10/18 18:30:15 | 2022/10/12 22:00:00 | 2022/10/14 17:05:42 | 周俊2 | [腾讯RMA申请]整机210235A2NWP20C0001B3故障申请,麻烦RMA | ||||
| 2022101363407 | ticket-202210111128 | ET_USA(W)LC-221013-001 | 2022/10/13 3:20:18 | XRT_USA(W)LC2210130001 | 210231ABV7H2140C00D2 | 210231ABV7N215000012 | 5*8*NBD | 2022/10/14 11:00:17 | 2022/10/15 2:00:00 | 2022/10/15 3:00:00 | 美国-DRT硅谷 | [腾讯RMA申请]网络设备电源210231ABV7H2140C00D2故障申请,麻烦RMA | ||||
| 2022101392525 | ticket-202209060810 | ESZLC-221013-001 | 2022/10/13 9:15:04 | KY4000019748985 | 210235A2NWP20A000019 | 210235A2NWP228090002 | 5*8*NBD | 2022/10/18 18:30:15 | 2022/10/13 22:00:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A000019故障申请,麻烦RMA | |||||
| 2022101330946 | ticket-202210120186 | ENJLC-221013-001 | 2022/10/13 9:40:04 | 1880000083859 | 210231A4UFX2230000D4 | 210231A4UFX21B000367 | 7*24*NCD | 2022/10/13 14:30:21 | 2022/10/13 14:07:59 | 2022/10/14 10:10:00 | 张萍 | [腾讯RMA申请]网络设备接口模块210231A4UFX2230000D4故障申请,麻烦RMA | ||||
| 2022101344544 | ticket-202210120736 | EGZLC-221013-001 | 2022/10/13 10:30:48 | 1310000060793 | 210231A2KLX166001874 | 210231A2KLX22400059P | 7*24*NCD | 2022/10/13 11:30:40 | 2022/10/13 11:05:45 | 2022/10/14 15:19:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001874故障申请,麻烦RMA | ||||
| 2022101334494 | ticket-202210120370 | EBJLC-221013-003 | 2022/10/13 14:23:30 | 1810000083873 | 210231A5CHH184000390 | 210231A5CHH2280C00C8 | 7*24*4 | 2022/10/13 15:00:28 | 2022/10/13 14:54:41 | 2022/10/14 10:40:00 | 莫嘉 | RMA 210231A5CHH184000390 | ||||
| 2022101343861 | ticket-202210111204 | ESHLC-221013-001 | 2022/10/13 17:18:51 | 1310000082153 | 210231A2KLX165002332 | 210231A2KLX21B0007MW | 7*24*NCD | 2022/10/13 18:00:09 | 2022/10/13 17:41:25 | 2022/10/14 8:17:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002332故障申请,麻烦RMA | ||||
| 2022101461837 | ticket-202210130284 | EGZLC-221014-001 | 2022/10/14 9:30:40 | 1310000092016 | 210231A2KLX165001799 | 210231A2KLX19A0002M2 | 7*24*NCD | 2022/10/14 10:30:10 | 2022/10/14 10:04:30 | 2022/10/15 10:16:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001799故障申请,麻烦RMA | ||||
| 2022101462172 | ticket-202209090034 | ETJLC-221014-001 | 2022/10/14 9:31:38 | 120348220 | 210235A2NWP20A000078 | 210235A2NWP228090011 | 5*8*NBD | 2022/10/14 11:30:27 | 2022/10/14 11:28:22 | 2022/10/18 18:10:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A000078故障申请,麻烦RMA | ||||
| 2022101400678 | ticket-202210140266 | ENJLC-221014-001 | 2022/10/14 10:16:47 | SF1135512472978 | 210231A5CHH191000095 | 210231A5CHH2240C00M6 | 7*24*NCD | 2022/10/14 11:30:27 | 2022/10/14 11:11:30 | 2022/10/17 9:34:24 | 姚青 | 你好 我们这边电源异常了 申请一个正常的电源 | ||||
| 2022101407487 | ticket-202210060022 | ESHLC-221014-001 | 2022/10/14 10:36:34 | 1310000082154 | 210235A2NWP20900002Z | 210235A2NW6229V0000J | 5*8*NBD | 2022/10/14 11:30:27 | 2022/10/14 11:11:02 | 2022/10/15 10:37:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900002Z故障申请,麻烦RMA | ||||
| 2022101492173 | ticket-202210140416 | ENJLC-221014-002 | 2022/10/14 14:09:05 | SF1157030904953 | 210231A5CHH191000188 | 210231A5CHH20B001345 | 7*24*NCD | 2022/10/14 16:30:36 | 2022/10/14 16:02:05 | 2022/10/17 9:34:30 | 姚青 | 你好 我们这边这个电源有异常 申请备件 | ||||
| 2022101482891 | ticket-202210060170 | EGZLC-221014-003 | 2022/10/14 14:40:22 | 1310000092022 | 210235A2NWP21200005T | 210235A2NWP2240000MN | 5*8*NBD | 2022/10/14 15:30:22 | 2022/10/14 15:06:48 | 2022/10/17 10:25:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP21200005T故障申请,麻烦RMA |