| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022100823084 | ticket-202210020160 | ESZLC-221008-002 | 2022/10/8 10:49:11 | 1310000057574 | 210231A2KLN166000769 | 210231A2KLX2210000KZ | 7*24*NCD | 2022/10/8 11:30:52 | 2022/10/8 11:27:33 | 2022/10/9 10:12:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLN166000769故障申请,麻烦RMA | ||||
| 2022100834741 | ticket-202210020168 | EGZLC-221008-013 | 2022/10/8 11:30:29 | KY4000057769902 | 210235A2NWP2130000DP | 210235A2NWP223000061 | 5*8*NBD | 2022/10/19 13:00:30 | 2022/10/8 21:10:56 | 2022/10/9 15:55:40 | 周俊2 | [腾讯RMA申请]整机210235A2NWP2130000DP故障申请,麻烦RMA | ||||
| 2022100833692 | ticket-202209300130 | ENJLC-221008-003 | 2022/10/8 14:05:49 | 1880000083856 | 210231A5LLX20600054D | 210231A5LLX20C0000K6 | 7*24*NCD | 2022/10/8 17:30:23 | 2022/10/8 17:22:02 | 2022/10/9 14:50:00 | 张萍 | [腾讯RMA申请]网络设备接口模块210231A5LLX20600054D故障申请,麻烦RMA | ||||
| 2022100886096 | ticket-202210010418 | ENJLC-221008-002 | 2022/10/8 14:12:45 | 1880000083856 | 210235A2NVH213000017 | 210235A2NVH21A0C000J | 5*8*NBD | 2022/10/8 17:30:23 | 2022/10/8 17:26:02 | 2022/10/9 14:50:00 | 张萍 | [腾讯RMA申请]整机210235A2NVH213000017故障申请,麻烦RMA | ||||
| 2022100808105 | ticket-202209220416 | ETJLC-221008-001 | 2022/10/8 14:28:30 | SF1685263776423 | 210235A2NWP209000020 | 210235A2NWP227090006 | 5*8*NBD | 2022/10/8 17:00:16 | 2022/10/8 16:57:41 | 杨文静 | [腾讯RMA申请]整机210235A2NWP209000020故障申请,麻烦RMA | |||||
| 2022100817595 | ticket-202210020100 | ESHLC-221008-002 | 2022/10/8 14:39:04 | 1310000041863 | 210231A2KLX15B002303 | 210231A2KLX21B0007CM | 7*24*NCD | 2022/10/8 15:30:54 | 2022/10/8 15:00:41 | 2022/10/9 10:54:00 | 顾玉婷 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002303故障申请,麻烦RMA | ||||
| 2022100867425 | ticket-202210070050 | ESZLC-221008-007 | 2022/10/8 18:23:47 | 1310000057581 | 210231A2KLX166000393 | 210231A2KLX224000136 | 7*24*NCD | 2022/10/8 19:30:52 | 2022/10/8 19:03:58 | 2022/10/9 11:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX166000393故障申请,麻烦RMA | ||||
| 2022100986442 | ticket-202209280548 | EGZLC-221009-001 | 2022/10/9 11:19:44 | KY4000097729694 | 210235A2NWP2190000JP | 210235A2NWP2220001M6 | 5*8*NBD | 2022/10/9 18:00:10 | 2022/10/9 17:00:00 | 2022/10/10 10:38:24 | 吕金泽 | [腾讯RMA申请]整机210235A2NWP2190000JP故障申请,麻烦RMA | ||||
| 2022100956479 | ticket-202209270174 | ESZLC-221009-002 | 2022/10/9 17:07:08 | 1310000057586 | 210231A5LLX2060002CG | 210231A5LLX20C0000D5 | 7*24*NCD | 2022/10/9 18:30:17 | 2022/10/9 18:11:18 | 2022/10/10 15:00:00 | 师志浩 | rma 210231A5LLX2060002CG | ||||
| 2022101076265 | ticket-202209120046 | EBJLC-221010-001 | 2022/10/10 10:34:36 | 1810000083893 | 210235A2NWP21200005P | 210235A2NWP2140000LL | 5*8*NBD | 2022/10/10 11:30:21 | 2022/10/10 11:23:41 | 2022/10/11 13:20:00 | 林景 | [腾讯RMA申请]整机210235A2NWP21200005P故障申请,麻烦RMA | ||||
| 2022101036423 | ticket-202210070220 | EBJLC-221010-002 | 2022/10/10 14:40:04 | 1810000083886 | 210231A5LLX2070000RV | 210231A5LLX20B000079 | 7*24*NCD | 2022/10/10 17:00:27 | 2022/10/10 16:38:43 | 2022/10/11 10:25:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A5LLX2070000RV故障申请,麻烦RMA | ||||
| 2022101048899 | ticket-202209300600 | ESHLC-221010-007 | 2022/10/10 17:35:38 | 1310000082183 | 210231A2KLX20100024F | 210231A2KLX21B0007ML | 7*24*NCD | 2022/10/10 18:00:42 | 2022/10/10 17:55:19 | 2022/10/11 9:47:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2KLX20100024F故障申请,麻烦RMA | ||||
| 2022101194602 | ticket-202209271348 | ESZLC-221011-001 | 2022/10/11 11:17:31 | KY4000058702118 | 210235A2NWP20A000086 | 210235A2NWP228090017 | 5*8*NBD | 2022/10/18 18:30:15 | 2022/10/11 22:00:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A000086故障申请,麻烦RMA | |||||
| 2022101152183 | ticket-202210010112 | ESHLC-221011-001 | 2022/10/11 15:25:09 | 1310000082173 | 210235A2NWP20900000N | 210235A2NW6229V0000C | 5*8*NBD | 2022/10/11 16:00:39 | 2022/10/11 15:49:48 | 2022/10/12 8:50:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900000N故障申请,麻烦RMA | ||||
| 2022101272829 | ticket-202209300196 | ESZLC-221012-001 | 2022/10/12 9:58:25 | KY4000088747467 | 210235A2NWP20A00004H | 210235A2NWP228090006 | 5*8*NBD | 2022/10/18 18:30:15 | 2022/10/12 22:00:00 | 2022/10/20 14:55:36 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00004H故障申请,麻烦RMA |