| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022092828432 | ticket-202209231262 | ESZLC-220928-004 | 2022/9/28 10:26:53 | 1310000057513 | 210231A2KLX164001734 | 210231A2KLX22400014P | 7*24*NCD | 2022/9/28 11:00:09 | 2022/9/28 10:52:28 | 2022/9/28 17:30:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001734故障申请,麻烦RMA | ||||
| 2022092811740 | ticket-202209180340 | ESHLC-220928-002 | 2022/9/28 14:04:24 | KY4000065753516 | 210235A2NWP211000080 | 210235A2NWP228090016 | 5*8*NBD | 2022/10/26 0:00:19 | 2022/9/28 20:48:06 | 施烨亮 | [腾讯RMA申请]整机210235A2NWP211000080故障申请,麻烦RMA | |||||
| 2022092800925 | ticket-202209280830 | EJNLC-220928-001 | 2022/9/28 17:02:57 | 5312001864 | 210231A563X21B000031 | 210231A563X175001373 | 7*24*NCD | 2022/9/28 18:00:15 | 2022/9/28 17:35:45 | 2022/9/29 9:30:00 | 于明起 | [腾讯RMA申请]网络设备接口模块210231A563X21B000031故障申请,麻烦RMA | ||||
| 2022092903661 | ticket-202209230950 | ESHLC-220929-001 | 2022/9/29 9:51:08 | 1310000041882 | 210231A2KLX15B001950 | 210231A2KLX2210000M1 | 7*24*NCD | 2022/9/29 11:00:46 | 2022/9/29 10:49:36 | 2022/9/30 9:37:00 | 顾玉婷 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001950故障申请,麻烦RMA | ||||
| 2022092975097 | ticket-202209240462 | 2022/9/29 10:30:36 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20B00017L故障申请,麻烦RMA | ||||||||||||
| 2022092966739 | ticket-202209090260 | ESZLC-220929-001 | 2022/9/29 10:53:10 | SF1600547565890 | 210235A2NWP20B00004F | 210235A2NWP228090027 | 5*8*NBD | 2022/10/28 0:00:07 | 2022/9/29 20:18:34 | 2022/10/8 16:37:17 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20B00004F故障申请,麻烦RMA | ||||
| 2022092977781 | ticket-202209290226 | ESZLC-220929-002 | 2022/9/29 11:34:09 | 1310000057522 | 210231A2KLX2040005G1 | 210231A2KLX2240005B0 | 7*24*NCD | 2022/9/29 13:00:19 | 2022/9/29 12:35:12 | 2022/9/29 17:40:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX2040005G1故障申请,麻烦RMA | ||||
| 2022092956426 | ticket-202209240186 | ESHLC-220929-002 | 2022/9/29 14:18:02 | SF1674153436496 | 210235A2NWP2130000NL | 210235A2NWP228090009 | 5*8*NBD | 2022/10/28 0:00:07 | 2022/9/29 20:17:58 | 2022/10/12 9:46:52 | 施烨亮 | [腾讯RMA申请]整机210235A2NWP2130000NL故障申请,麻烦RMA | ||||
| 2022092920396 | ticket-202209281300 | EBJLC-220929-002 | 2022/9/29 15:31:33 | 1810000083565 | 210231A2KLX167002632 | 210231A2KLX2240001X6 | 7*24*NCD | 2022/9/29 16:30:16 | 2022/9/29 16:26:39 | 2022/9/30 14:30:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002632故障申请,麻烦RMA | ||||
| 2022093062748 | ticket-202209280652 | ENJLC-220930-001 | 2022/9/30 10:38:39 | 1880000083839 | 210231A2KLX199000632 | 210231A2KLX2120003LR | 7*24*NCD | 2022/10/10 16:30:20 | 2022/10/10 16:13:33 | 2022/10/8 9:33:00 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLX199000632故障申请,麻烦RMA | ||||
| 2022093040304 | ticket-202209290120 | ESZLC-220930-001 | 2022/9/30 12:29:06 | 1310000057568 | 210231A2KLX205000B4K | 210231A2KLX2210000K4 | 7*24*NCD | 2022/10/6 12:00:36 | 2022/9/30 16:30:00 | 2022/10/8 17:30:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX205000B4K故障申请,麻烦RMA | ||||
| 2022100866064 | ticket-202210010380 | 2022/10/8 9:41:41 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH201000005故障申请,麻烦RMA | ||||||||||||
| 2022100839141 | ticket-202209300596 | EGZLC-221008-001 | 2022/10/8 9:57:32 | 1310000060898 | 210231A5LLX20A00041M | 210231A5LLX2230000F8 | 7*24*NCD | 2022/10/8 11:00:44 | 2022/10/8 10:48:52 | 2022/10/9 10:21:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A00041M故障申请,麻烦RMA | ||||
| 2022100898295 | ticket-202210030594 | EGZLC-221008-002 | 2022/10/8 10:38:52 | 1310000060896 | 210231A5LLX2030000TS | 210231A5LLX2230001Y1 | 7*24*NCD | 2022/10/8 11:30:52 | 2022/10/8 11:03:30 | 2022/10/9 10:44:00 | 王瑞江 | [腾讯RMA申请]网络设备接口模块210231A5LLX2030000TS故障申请,麻烦RMA | ||||
| 2022100890949 | ticket-202209240482 | ESHLC-221008-001 | 2022/10/8 10:46:21 | 1310000041866 | 210235A2NWP20900004N | 210235A2NW6229V0000D | 5*8*NBD | 2022/10/8 12:00:59 | 2022/10/8 11:40:35 | 2022/10/9 8:41:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900004N故障申请,麻烦RMA |