| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022092609941 | ticket-202209220392 | ESHLC-220926-005 | 2022/9/26 15:50:38 | 1310000041901 | 210231A5LLX20A0001NV | 210231A5LLX2230001T8 | 7*24*NCD | 2022/9/26 16:30:36 | 2022/9/26 16:16:06 | 2022/9/27 10:45:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0001NV故障申请,麻烦RMA | ||||
| 2022092630280 | ticket-202209190966 | EGZLC-220926-006 | 2022/9/26 16:26:25 | 1310000060995 | 210231A0A6X2090002BH | 210231A0A6X2220001YX | 5*8*NBD | 2022/9/26 17:30:53 | 2022/9/26 17:04:45 | 2022/9/27 11:03:00 | 周俊2 | [腾讯RMA申请]网络设备接口模块210231A0A6X2090002BH故障申请,麻烦RMA | ||||
| 2022092666146 | ticket-202209230238 | EBJLC-220926-004 | 2022/9/26 16:55:45 | 1810000083588 | 210231A2KLX167002976 | 210231A2KLN22400019K | 7*24*NCD | 2022/9/26 18:01:00 | 2022/9/26 17:33:12 | 2022/9/27 10:40:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002976故障申请,麻烦RMA | ||||
| 2022092656106 | ticket-202209170022 | EGZLC-220928-002 | 2022/9/26 17:09:19 | KY4000055741858 | 210235A2NWP20B00005P | 210235A2NWP228090014 | 5*8*NBD | 2022/10/19 13:00:30 | 2022/9/28 20:48:50 | 2022/11/12 15:24:42 | 周俊2 | [腾讯RMA申请]整机210235A2NWP20B00005P故障申请,麻烦RMA | ||||
| 2022092780010 | ticket-202209090982 | ESZLC-220927-001 | 2022/9/27 9:36:13 | 1310000057493 | 210235A2QJP20B00000D | 210235A2QJP222000004 | 5*8*NBD | 2022/9/27 10:30:39 | 2022/9/27 10:19:11 | 2022/9/28 10:13:00 | 李银妹 | 坏件SN：210235A2QJP20B00000D 设备故障，请尽快RMA | ||||
| 2022092712095 | ticket-202209260418 | EHKGLC-220928-001 | 2022/9/27 9:59:34 | 2209280001 | 210231ABV7H2140C00N6 | 210231ABV7H19A000023 | 5*8*NBD | 2022/9/28 18:00:15 | 2022/9/28 17:40:00 | 2022/9/29 16:00:00 | 香港-联通将军澳 | [腾讯RMA申请]网络设备电源210231ABV7H2140C00N6故障申请,麻烦RMA | ||||
| 2022092771488 | ticket-202209161436 | EGZLC-220927-006 | 2022/9/27 11:00:14 | 1310000060967 | 210235A2NWP21300020S | 210235A2NWP228090001 | 5*8*NBD | 2022/9/27 18:00:38 | 2022/9/27 17:34:07 | 2022/9/28 11:13:00 | 韦朝彬 | [腾讯RMA申请]整机210235A2NWP21300020S故障申请,麻烦RMA | ||||
| 2022092784140 | ticket-202209110044 | ETJLC-220927-001 | 2022/9/27 11:16:04 | 120852840 | 210235A2NWP20900004G | 210235A2NWP227090011 | 5*8*NBD | 2022/9/27 12:00:03 | 2022/9/27 11:55:16 | 2022/9/28 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20900004G故障申请,麻烦RMA | ||||
| 2022092709272 | ticket-202209100082 | ETJLC-220928-001 | 2022/9/27 11:16:06 | KY4000055743954 | 210235A2NWP20A000065 | 210235A2NWP228090025 | 5*8*NBD | 2022/10/26 0:00:19 | 2022/9/28 20:48:19 | 2022/11/14 16:11:44 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A000065故障申请,麻烦RMA | ||||
| 2022092772475 | ticket-202209250382 | 2022/9/27 13:52:32 | 7*24*4 | [腾讯RMA申请]网络设备电源S0B07A1932137019681故障申请,麻烦RMA | ||||||||||||
| 2022092811291 | ticket-202209231252 | ENJLC-220928-001 | 2022/9/28 9:37:49 | SF1150535440326 | 210231A2KLX165000889 | 210231A2KLX2210000MH | 7*24*NCD | 2022/9/28 10:30:03 | 2022/9/28 10:13:48 | 2022/9/29 9:45:03 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLX165000889故障申请,麻烦RMA | ||||
| 2022092816903 | ticket-202209230382 | ESZLC-220928-007 | 2022/9/28 9:56:27 | KY4000055744173 | 210235A2NWP20B00003P | 210235A2NWP228090013 | 5*8*NBD | 2022/10/10 18:30:51 | 2022/9/28 23:00:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20B00003P故障申请,麻烦RMA | |||||
| 2022092859714 | ticket-202209210272 | ESZLC-220928-008 | 2022/9/28 10:04:30 | KY4000055741441 | 210235A2NWP20A00000L | 210235A2NWP228090015 | 5*8*NBD | 2022/10/26 0:00:19 | 2022/9/28 20:48:42 | 2022/10/10 20:24:29 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00000L故障申请,麻烦RMA | ||||
| 2022092838625 | ticket-202209260282 | ESZLC-220928-003 | 2022/9/28 10:19:58 | 1310000057513 | 210231A2KLX2240001Y7 | 210231A2KLX2210000JW | 7*24*NCD | 2022/9/28 11:00:09 | 2022/9/28 10:52:28 | 2022/9/28 17:30:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX2240001Y7故障申请,麻烦RMA | ||||
| 2022092833567 | ticket-202209270518 | ECQLC-220928-002 | 2022/9/28 10:21:56 | 115711273 | 210231AG7UH2150C0099 | 210231ABV7H205001438 | 5*8*NBD | 2022/9/28 12:00:23 | 2022/9/28 11:59:25 | 2022/9/29 10:30:00 | 张佩 | [腾讯RMA申请]网络设备电源210231AG7UH2150C0099故障申请,麻烦RMA |