| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022092103385 | ticket-202209201118 | EHKGLC-220921-002 | 2022/9/21 17:01:25 | 2209220001 | 210231A5LLN1850005H1 | 210231A5LLX22300005T | 7*24*NCD | 2022/9/22 10:00:14 | 2022/9/22 9:45:00 | 2022/9/22 14:24:00 | 香港-HGC屈臣氏 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850005H1故障申请,麻烦RMA | ||||
| 2022092219528 | ticket-202209110006 | ETJLC-220922-001 | 2022/9/22 10:29:58 | 120852774 | 210235A2NWP21100003L | 210235A2NWP2220002QN | 5*8*NBD | 2022/9/22 11:30:26 | 2022/9/22 11:05:26 | 2022/9/23 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP21100003L故障申请,麻烦RMA | ||||
| 2022092200801 | ticket-202209220462 | ENJLC-220922-002 | 2022/9/22 11:45:10 | 1880000083789 | 210231A5CHH189001345 | 210231A5CHH2180C001N | 7*24*NCD | 2022/9/22 17:30:12 | 2022/9/22 17:04:43 | 2022/9/23 14:10:00 | 张萍 | 坏件SN：210231A5CHH189001345 部件故障，请尽快RMA | ||||
| 2022092272513 | ticket-202209091152 | ESZLC-220928-005 | 2022/9/22 14:48:09 | KY4000055744173 | 210235A2NWP20A00006Z | 210235A2NWP228090024 | 5*8*NBD | 2022/10/10 18:30:51 | 2022/9/28 23:00:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A00006Z故障申请,麻烦RMA | |||||
| 2022092235045 | ticket-202209110382 | ESJLC-220922-002 | 2022/9/22 15:30:06 | SF1141869137104 | 210235A2NWP2130000ZT | 210235A2NWP223000056 | 5*8*NBD | 2022/9/22 16:30:04 | 2022/9/22 16:08:15 | 2022/9/23 11:53:01 | 成旭 | [腾讯RMA申请]整机210235A2NWP2130000ZT故障申请,麻烦RMA | ||||
| 2022092344574 | ticket-202209210912 | ESZLC-220923-001 | 2022/9/23 10:21:15 | 1310000057389 | 210231A2KLX164001188 | 210231A2KLX2170003TF | 7*24*NCD | 2022/9/23 11:30:51 | 2022/9/23 11:13:59 | 2022/9/26 15:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001188故障申请,麻烦RMA | ||||
| 2022092332078 | ticket-202209150208 | EBJLC-220928-001 | 2022/9/23 14:33:45 | KY4000055744169 | 210235A2NWP2130000FV | 210235A2NWP228090023 | 5*8*NBD | 2022/10/26 0:00:19 | 2022/9/28 20:48:33 | 林景 | [腾讯RMA申请]整机210235A2NWP2130000FV故障申请,麻烦RMA | |||||
| 2022092357200 | ticket-202209230334 | ESZLC-220923-002 | 2022/9/23 14:37:05 | 1310000057391 | 210231A2KLX166004244 | 210231A2KLX2170003GX | 7*24*NCD | 2022/9/23 16:30:30 | 2022/9/23 16:20:36 | 2022/9/26 8:59:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004244故障申请,麻烦RMA | ||||
| 2022092309198 | ticket-202209140600 | EBJLC-220928-002 | 2022/9/23 14:43:29 | KY4000055744169 | 210235A2NWP2130000W4 | 210235A2NWP228090019 | 5*8*NBD | 2022/10/26 0:00:19 | 2022/9/28 20:48:33 | 林景 | [腾讯RMA申请]整机210235A2NWP2130000W4故障申请,麻烦RMA | |||||
| 2022092320182 | ticket-202209011280 | EGZLC-220923-002 | 2022/9/23 15:36:29 | 1310000060741 | 210231AEW9H213000580 | 210231AEW9H2160C00H1 | 5*8*NBD | 2022/9/23 17:00:34 | 2022/9/23 16:31:55 | 2022/9/26 10:56:00 | 韦朝彬 | 210231AEW9H213000580 板卡申请rma | ||||
| 2022092375713 | ticket-202209120160 | ESZLC-220928-006 | 2022/9/23 16:14:46 | KY4000055744173 | 210235A2NWP20B00000Z | 210235A2NWP228090018 | 5*8*NBD | 2022/10/10 18:30:51 | 2022/9/28 23:00:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20B00000Z故障申请,麻烦RMA | |||||
| 2022092371543 | ticket-202209120094 | ESHLC-220928-001 | 2022/9/23 17:04:12 | KY4000055741638 | 210235A2NWP20900001K | 210235A2NWP228090021 | 5*8*NBD | 2022/10/26 0:00:19 | 2022/9/28 20:48:55 | 2022/10/11 9:51:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900001K故障申请,麻烦RMA | ||||
| 2022092324331 | ticket-202209220400 | EQ_SGPLC-220926-001 | 2022/9/23 17:57:09 | XRQ_SGPLC2209260001 | 210231A0A8X20C000064 | 210231A0A8N15C000808 | 7*24*4 | 2022/9/26 14:00:54 | 2022/9/26 9:45:00 | 2022/9/26 10:45:00 | 新加坡-Dodid泰戈尔 | [腾讯RMA申请]网络设备接口模块210231A0A8X20C000064故障申请,麻烦RMA | ||||
| 2022092636815 | ticket-202209190430 | ESHLC-220926-002 | 2022/9/26 9:45:15 | 1310000041906 | 210231A2KLX159001949 | 210231A2KLX2210000LZ | 7*24*NCD | 2022/9/26 11:00:06 | 2022/9/26 10:30:06 | 2022/9/27 9:54:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001949故障申请,麻烦RMA | ||||
| 2022092698406 | ticket-202209210780 | ESHLC-220926-003 | 2022/9/26 9:52:09 | 1310000041905 | 210231A2KLX1860004J7 | 210231A2KLX2210000M0 | 7*24*NCD | 2022/9/26 10:30:58 | 2022/9/26 10:29:42 | 2022/9/27 8:23:00 | 卓青-陈浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX1860004J7故障申请,麻烦RMA |