| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022091586310 | ticket-202209130224 | ESJLC-220915-002 | 2022/9/15 15:27:07 | SF1133293824010 | 210235A2NWP21300013M | 210235A2NWP2240000J6 | 5*8*NBD | 2022/9/15 17:30:59 | 2022/9/15 17:09:47 | 2022/9/16 18:53:22 | 成旭 | [腾讯RMA申请]整机210235A2NWP21300013M故障申请,麻烦RMA | ||||
| 2022091524232 | ticket-202209150470 | 2022/9/15 16:47:26 | 5*8*NBD | [腾讯RMA申请]整机210235A2NWP21A00005C故障申请,麻烦RMA | ||||||||||||
| 2022091649945 | ticket-202209090216 | EBJLC-220916-001 | 2022/9/16 9:21:05 | 1810000080571 | 210235A2NWP2130000W3 | 210235A2NWP21500004W | 5*8*NBD | 2022/9/16 10:00:21 | 2022/9/16 9:44:26 | 2022/9/19 11:50:00 | 林景 | [腾讯RMA申请]整机210235A2NWP2130000W3故障申请,麻烦RMA | ||||
| 2022091655294 | ticket-202209130240 | ENJLC-220916-001 | 2022/9/16 9:34:29 | KY4000012758610 | 210235A2NWP212000055 | 210235A2NWP2220001NJ | 5*8*NBD | 2022/9/20 9:30:37 | 2022/9/16 16:54:00 | 2022/9/21 15:12:55 | 马振东 | [腾讯RMA申请]整机210235A2NWP212000055故障申请,麻烦RMA | ||||
| 2022091637436 | ticket-202209141504 | EGZLC-220916-002 | 2022/9/16 11:48:35 | 1310000060651 | 210235A2NVH20B000023 | 210235A2NVH2230C0009 | 5*8*NBD | 2022/9/16 15:00:00 | 2022/9/16 14:31:15 | 2022/9/19 10:53:00 | 周俊2 | [腾讯RMA申请]整机210235A2NVH20B000023故障申请,麻烦RMA | ||||
| 2022091982345 | ticket-202208270172 | ENJLC-220919-001 | 2022/9/19 9:28:38 | 1880000083757 | 210231AEW9H213000435 | 210231AEW9H2190C0021 | 5*8*NBD | 2022/9/19 18:00:38 | 2022/9/19 17:52:22 | 2022/9/20 10:48:00 | 张萍 | 210231AEW9H213000435 坏件申请rma | ||||
| 2022091902624 | ticket-202209170234 | ESHLC-220919-002 | 2022/9/19 10:27:50 | 1310000041938 | 210231A4PQH20A000586 | 210231A4PQP22200G0FW | 7*24*NCD | 2022/9/19 11:00:43 | 2022/9/19 10:48:43 | 2022/9/19 15:00:00 | 马志权 | [腾讯RMA申请]网络设备板卡210231A4PQH20A000586故障申请,麻烦RMA | ||||
| 2022091960410 | ticket-202209120336 | EBJLC-220919-003 | 2022/9/19 14:43:33 | 1810000080734 | 210235A2NWP2130000G5 | 210235A2NWP21A0000GD | 5*8*NBD | 2022/9/19 16:30:25 | 2022/9/19 16:26:56 | 2022/9/20 11:35:00 | 林景 | [腾讯RMA申请]整机210235A2NWP2130000G5故障申请,麻烦RMA | ||||
| 2022091981008 | ticket-202209110016 | ECQLC-220919-001 | 2022/9/19 15:37:24 | 119675219 | 210235A2NWP21100006W | 210235A2NWP2220002QK | 5*8*NBD | 2022/9/19 16:30:25 | 2022/9/19 16:17:12 | 2022/9/20 16:45:00 | 杨丹凌 | [腾讯RMA申请]整机210235A2NWP21100006W故障申请,麻烦RMA | ||||
| 2022091971782 | ticket-202209100042 | ESHLC-220919-004 | 2022/9/19 16:33:37 | 1310000041934 | 210235A2NWP20900001L | 210235A2NWP224090001 | 5*8*NBD | 2022/9/19 17:30:33 | 2022/9/19 17:26:46 | 2022/9/20 8:33:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900001L故障申请,麻烦RMA | ||||
| 2022091969320 | ticket-202209170192 | ESZLC-220919-002 | 2022/9/19 17:42:33 | 1310000057310 | 210231AG7XP2170003F5 | 210231A0QMH2210C02YX | 5*8*NBD | 2022/9/19 18:30:42 | 2022/9/19 18:04:29 | 2022/9/20 10:23:00 | 陈磊2 | [腾讯RMA申请]网络设备电源210231AG7XP2170003F5故障申请,麻烦RMA | ||||
| 2022092121085 | ticket-202209200174 | ESZLC-220928-002 | 2022/9/21 14:50:26 | KY4000055741441 | 210235A2NWP20A00004D | 210235A2NWP228090020 | 5*8*NBD | 2022/10/26 0:00:19 | 2022/9/28 20:48:42 | 2022/10/10 20:24:29 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00004D故障申请,麻烦RMA | ||||
| 2022092138721 | ticket-202209180062 | EGZLC-220921-003 | 2022/9/21 16:03:49 | 1310000060728 | 210235A0W8P21900016F | 210235A0W8P20B00023F | 5*8*NBD | 2022/9/21 17:30:52 | 2022/9/21 17:27:03 | 2022/9/22 18:00:00 | 李权威 | [腾讯RMA申请]整机210235A0W8P21900016F故障申请,麻烦RMA | ||||
| 2022092113349 | ticket-202209180024 | ENJLC-220921-002 | 2022/9/21 16:12:43 | SF1145001256087 | 210231A2KLN19400080M | 210231A2KLX22400058S | 7*24*NCD | 2022/9/21 17:30:52 | 2022/9/21 17:10:06 | 2022/9/22 9:51:08 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLN19400080M故障申请,麻烦RMA | ||||
| 2022092182054 | ticket-202209200552 | ESZLC-220921-002 | 2022/9/21 16:36:01 | 1310000057379 | 210231A5LLN1840002XN | 210231A5LLX21300004H | 7*24*NCD | 2022/9/21 17:30:52 | 2022/9/21 17:12:22 | 2022/9/22 10:09:00 | 陈磊2 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840002XN故障申请,麻烦RMA |