| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020090153048 | ticket-202009010236 | ESZLC-200902-007 | 2020/9/1 17:39:27 | 1910000107156 | 210231A2KLX164000433 | 210231A2KLX206000830 | 5*8*NBD | 2020/9/2 17:52:00 | 2020/9/2 22:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000433故障申请,麻烦RMA | |||||
| 2020090120133 | ticket-202008310976 | ESZLC-200902-006 | 2020/9/1 17:39:30 | 1910000107156 | 210231A2KLX164002206 | 210231A2KLX205000H5N | 5*8*NBD | 2020/9/2 17:52:00 | 2020/9/2 22:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002206故障申请,麻烦RMA | |||||
| 2020090254386 | ticket-202009020224 | EBJLC-200902-003 | 2020/9/2 14:58:30 | 1810000057879 | 210231A2KLX167000938 | 210231A2KLX2060003BR | 5*8*NBD | 2020/9/2 17:57:00 | 2020/9/3 8:52:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000938故障申请,麻烦RMA | |||||
| 2020090298482 | ticket-202009010788 | ECQLC-200902-012 | 2020/9/2 15:16:26 | 114090196 | 210231A7LTN1880001DF | G10231A7LT03014H | 7*24*NCD | 2020/9/2 16:00:00 | 2020/9/3 10:57:00 | 周馨 | [腾讯RMA申请]网络设备线缆210231A7LTN1880001DF故障申请,麻烦RMA | |||||
| 2020090394783 | ticket-202009020520 | ESZLC-200904-001 | 2020/9/3 9:40:20 | 1910000107212 | 210231A2KLX164001126 | 210231A2KLX2060006X2 | 7*24*NCD | 2020/9/4 12:13:00 | 2020/9/4 15:30:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001126故障申请,麻烦RMA | |||||
| 2020090339001 | ticket-202009030194 | EWHLC-200903-001 | 2020/9/3 13:33:50 | 117586174 | 210231A4UFX19900003V | 210231A4UFN19200007K | 7*24*NCD | 2020/9/3 14:04:00 | 2020/9/4 11:26:00 | [腾讯RMA申请]网络设备接口模块210231A4UFX19900003V故障申请,麻烦RMA | ||||||
| 2020090347659 | ticket-202009030340 | ESZLC-200904-002 | 2020/9/3 14:48:16 | 1910000107220 | 210231A2KLX166004747 | 210231A2KLX204000CK5 | 5*8*NBD | 2020/9/4 12:13:00 | 2020/9/4 15:40:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004747故障申请,麻烦RMA | |||||
| 2020090356391 | ticket-202009020884 | ESZLC-200903-009 | 2020/9/3 17:00:09 | 1910000107180 | 210231A2E4N18100068G | 210231A2E4X19A000017 | CSSPD | 2020/9/3 17:18:00 | 2020/9/3 21:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2E4N18100068G故障申请,麻烦RMA | |||||
| 2020090340572 | ticket-202009031464 | EGZLC-200903-001 | 2020/9/3 22:14:01 | 210231A4PQH205000176 | 7*24*NCD | 王瑞江 | DOA件已启用，此为补流程 | |||||||||
| 2020090417207 | ticket-202009040028 | EGZLC-200904-001 | 2020/9/4 0:58:02 | 210231A2UGH204000216 | 7*24*NCD | 韦世江 | 补充DOA流程 | |||||||||
| 2020090428427 | ticket-202009020288 | ESHLC-200904-013 | 2020/9/4 13:12:18 | 1910000194707 | 210231A5LLX19B0000K5 | 210231A5LLX20600048P | 7*24*NCD | 2020/9/5 8:44:00 | 2020/9/7 8:43:00 | 徐逸 | [腾讯RMA申请]网络设备接口模块210231A5LLX19B0000K5故障申请,麻烦RMA | |||||
| 2020090460855 | ticket-202009040002 | ESZLC-200904-019 | 2020/9/4 14:30:43 | 1910000108329 | 210231A5LLN1830000WR | 210231A5LLX20600042F | 7*24*NCD | 2020/9/5 9:04:00 | 2020/9/7 9:48:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN1830000WR故障申请,麻烦RMA | |||||
| 2020090454981 | ticket-202009030594 | 2020/9/4 16:44:51 | 7*24软件服务 | [腾讯RMA申请]网络设备接口模块210231A5LLN19200008K故障申请,麻烦RMA | ||||||||||||
| 2020090472055 | ticket-202009031208 | ESHLC-200904-012 | 2020/9/4 17:34:28 | 1910000194691 | 210231A5LLN1840001B3 | 210231A5LLN1910002X1 | 7*24*NCD | 2020/9/4 17:49:00 | 2020/9/5 10:20:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840001B3故障申请,麻烦RMA | |||||
| 2020090403927 | ticket-202009030840 | ESZLC-200906-001 | 2020/9/4 18:06:14 | 1910000105294 | 210231A2KLX164001243 | 210231A2KLX2060006X6 | 7*24*NCD | 2020/9/6 19:08:00 | 2020/9/7 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001243故障申请,麻烦RMA |