| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022091359317 | ticket-202209080850 | ETJLC-220913-001 | 2022/9/13 8:51:36 | KY4000001716319 | 210231A2E4X21C0002H7 | 210231A2E4N22300007L | 7*24*NCD | 2022/9/13 10:00:32 | 2022/9/13 9:38:50 | 2022/9/14 10:30:49 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2E4X21C0002H7故障申请,麻烦RMA | ||||
| 2022091307306 | ticket-202209090156 | ESZLC-220913-003 | 2022/9/13 11:25:59 | KY4000055741441 | 210235A2NWP20A00000Y | 210235A2NWP227090005 | 5*8*NBD | 2022/11/5 0:00:53 | 2022/9/28 18:09:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00000Y故障申请,麻烦RMA | |||||
| 2022091341242 | ticket-202209011360 | EHKGLC-220913-001 | 2022/9/13 11:46:35 | 2209130001 | 210231A5LLX203000047 | 210231A5LLX2130000Q4 | 7*24*NCD | 2022/9/14 19:30:10 | 2022/9/13 17:50:00 | 2022/9/14 11:30:00 | 香港-iAdvantage沙田 | [腾讯RMA申请]网络设备接口模块210231A5LLX203000047故障申请,麻烦RMA | ||||
| 2022091397208 | ticket-202209120298 | ESZLC-220913-004 | 2022/9/13 12:51:13 | 1310000057181 | 210231A2KLX15A002293 | 210231A2KLX2170003MX | 7*24*NCD | 2022/9/13 14:30:06 | 2022/9/13 14:08:52 | 2022/9/14 17:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A002293故障申请,麻烦RMA | ||||
| 2022091318494 | ticket-202209080392 | ETJLC-220913-002 | 2022/9/13 14:24:51 | 120852814 | 210235A2NWP20C0001B2 | 210235A2NWP22300005Z | 5*8*NBD | 2022/9/13 16:00:18 | 2022/9/13 15:39:11 | 2022/9/14 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20C0001B2故障申请,麻烦RMA | ||||
| 2022091327650 | ticket-202209070682 | ENJLC-220913-002 | 2022/9/13 14:54:10 | 1880000083703 | 210235A2NWP2130000XK | 210235A2NWP225090025 | 5*8*NBD | 2022/9/13 17:30:31 | 2022/9/13 17:06:56 | 2022/9/14 14:30:00 | 张萍 | [腾讯RMA申请]整机210235A2NWP2130000XK故障申请,麻烦RMA | ||||
| 2022091339333 | ticket-202209120108 | EGZLC-220913-002 | 2022/9/13 15:33:14 | 1310000060581 | 210231A2KLX166001873 | 210231A2KLX2240004WR | 7*24*NCD | 2022/9/13 16:30:22 | 2022/9/13 16:28:15 | 2022/9/14 9:58:00 | 范志江 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001873故障申请,麻烦RMA | ||||
| 2022091389181 | ticket-202209090374 | ESHLC-220913-005 | 2022/9/13 15:41:16 | 1310000041842 | 210235A2NWP209000025 | 210235A2NWP224090020 | 5*8*NBD | 2022/9/13 17:00:27 | 2022/9/13 16:39:44 | 2022/9/14 9:24:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000025故障申请,麻烦RMA | ||||
| 2022091382352 | ticket-202209090664 | EBJLC-220914-002 | 2022/9/13 17:55:19 | 1810000080577 | 210231A2KLX198000P41 | 210231A2KLN22400019P | 7*24*NCD | 2022/9/14 9:00:27 | 2022/9/14 8:30:28 | 2022/9/14 10:30:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000P41故障申请,麻烦RMA | ||||
| 2022091309766 | ticket-202209090310 | EBJLC-220914-001 | 2022/9/13 17:56:42 | 1810000080577 | 210231A2KLX167001884 | 210231A2KLN22400019N | 7*24*NCD | 2022/9/14 9:00:27 | 2022/9/14 8:30:28 | 2022/9/14 10:30:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001884故障申请,麻烦RMA | ||||
| 2022091462202 | ticket-202209060032 | ESHLC-220914-001 | 2022/9/14 10:12:33 | 1310000041838 | 210231A5LLN184000303 | 210231A5LLX2230000K0 | 7*24*NCD | 2022/9/14 11:30:47 | 2022/9/14 11:02:14 | 2022/9/15 10:50:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN184000303故障申请,麻烦RMA | ||||
| 2022091573320 | ticket-202209130862 | ETJLC-220915-002 | 2022/9/15 9:19:41 | 120852807 | 210231A2KLX198000XPP | 210231A2KLX22400057Q | 7*24*NCD | 2022/9/15 11:00:08 | 2022/9/15 10:51:03 | 2022/9/16 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000XPP故障申请,麻烦RMA | ||||
| 2022091551326 | ticket-202209130022 | EGZLC-220928-001 | 2022/9/15 9:42:33 | KY4000055744177 | 210235A2NWP2130000P5 | 210235A2NWP228090028 | 5*8*NBD | 2022/10/19 13:00:30 | 2022/9/28 20:48:21 | 2022/11/12 15:24:04 | 韦朝彬 | [腾讯RMA申请]整机210235A2NWP2130000P5故障申请,麻烦RMA | ||||
| 2022091534687 | ticket-202209081212 | ETJLC-220915-001 | 2022/9/15 9:47:41 | 120852806 | 210235A2NWP20900005T | 210235A2NWP2220002QD | 5*8*NBD | 2022/9/15 11:00:08 | 2022/9/15 10:51:32 | 2022/9/16 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20900005T故障申请,麻烦RMA | ||||
| 2022091533838 | ticket-202209090028 | ESZLC-220928-001 | 2022/9/15 9:59:28 | KY4000055744173 | 210235A2NWP20A00001T | 210235A2NWP228090010 | 5*8*NBD | 2022/10/10 18:30:51 | 2022/9/28 23:00:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A00001T故障申请,麻烦RMA |