| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022090797672 | ticket-202209050462 | ESZLC-220907-002 | 2022/9/7 11:15:54 | 1310000060491 | 210235A2NWP20B00008V | 210235A2NWP224090013 | 5*8*NBD | 2022/9/9 18:00:25 | 2022/9/7 11:45:51 | 2022/9/9 17:05:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20B00008V故障申请,麻烦RMA | ||||
| 2022090702293 | ticket-202209050830 | ESZLC-220907-003 | 2022/9/7 11:16:11 | 1310000057145 | 210235A2NWP20900005B | 210235A2NWP225090005 | 5*8*NBD | 2022/9/9 17:30:20 | 2022/9/7 11:43:08 | 2022/9/8 16:11:06 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20900005B故障申请,麻烦RMA | ||||
| 2022090735428 | ticket-202209030774 | ESHLC-220907-007 | 2022/9/7 16:41:03 | 1310000041824 | 210235A2NWP209000041 | 210235A2NWP224090006 | 5*8*NBD | 2022/9/9 18:00:25 | 2022/9/7 16:55:47 | 2022/9/8 10:21:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000041故障申请,麻烦RMA | ||||
| 2022090879977 | ticket-202209061112 | EGZLC-220908-004 | 2022/9/8 10:11:15 | 1310000060515 | 210235A2NWP2130000NR | 210235A2NWP225090021 | 5*8*NBD | 2022/9/9 18:00:25 | 2022/9/8 10:41:48 | 2022/9/13 10:43:00 | 韦朝彬 | [腾讯RMA申请]整机210235A2NWP2130000NR故障申请,麻烦RMA | ||||
| 2022090836928 | ticket-202209070956 | ETJLC-220908-001 | 2022/9/8 12:48:46 | 120253729 | 210231A0A6N143004015 | 210231A0A6N21A0002RS | 7*24*NCD | 2022/9/9 17:30:20 | 2022/9/8 14:11:22 | 2022/9/9 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A0A6N143004015故障申请,麻烦RMA | ||||
| 2022090894888 | ticket-202209070956 | ETJLC-220908-002 | 2022/9/8 18:13:37 | 120852824 | 210231A0A6N143004222 | 210231A0A6X21B0008CB | 7*24*NCD | 2022/9/9 18:00:25 | 2022/9/9 9:56:17 | 2022/9/13 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A0A6N143004222故障申请,麻烦RMA | ||||
| 2022090953706 | ticket-202209070014 | ESZLC-220909-001 | 2022/9/9 9:45:41 | 1310000060541 | 210235A2NWP20A00000H | 210235A2NWP224090023 | 5*8*NBD | 2022/9/9 17:30:20 | 2022/9/9 10:30:47 | 2022/9/14 16:30:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A00000H故障申请,麻烦RMA | ||||
| 2022090971753 | ticket-202209070406 | ESZLC-220909-002 | 2022/9/9 9:45:42 | 1310000060541 | 210235A2NWP20B000046 | 210235A2NWP225090004 | 5*8*NBD | 2022/9/9 18:00:25 | 2022/9/9 10:30:09 | 2022/9/14 16:30:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20B000046故障申请,麻烦RMA | ||||
| 2022090937451 | ticket-202209020758 | ETJLC-220909-001 | 2022/9/9 10:02:20 | 120852822 | 210235A2NWP20B00005G | 210235A2NWP2220002Q5 | 5*8*NBD | 2022/9/9 17:30:20 | 2022/9/9 14:05:11 | 2022/9/13 10:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20B00005G故障申请,麻烦RMA | ||||
| 2022090983464 | ticket-202209070992 | ESZLC-220909-003 | 2022/9/9 14:11:11 | 1310000060540 | 210235A2NWP225090008 | 210235A2NWP225090017 | 5*8*NBD | 2022/9/9 18:00:25 | 2022/9/9 15:11:05 | 2022/9/10 10:42:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP225090008故障申请,麻烦RMA | ||||
| 2022090961555 | ticket-202209030458 | ESHLC-220909-002 | 2022/9/9 15:08:35 | 1310000041834 | 210235A2NWP20900002M | 210235A2NWP224090012 | 5*8*NBD | 2022/9/9 18:00:25 | 2022/9/9 15:39:10 | 2022/9/13 14:40:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900002M故障申请,麻烦RMA | ||||
| 2022090934152 | ticket-202209081336 | ESZLC-220909-004 | 2022/9/9 15:47:38 | 1310000057162 | 210231ABV7N21B0000WQ | 210231ABV7N21A000112 | 5*8*NBD | 2022/9/9 17:30:20 | 2022/9/9 16:23:42 | 2022/9/13 16:31:00 | 邹志军 | [腾讯RMA申请]网络设备电源210231ABV7N21B0000WQ故障申请,麻烦RMA | ||||
| 2022090914702 | ticket-202208040370 | ETJLC-220909-002 | 2022/9/9 16:33:53 | 120852821 | 210235A2NVH211000042 | 210235A2NVH2230C0005 | 5*8*NBD | 2022/9/14 10:00:35 | 2022/9/13 8:00:00 | 2022/9/13 10:00:00 | 刘伟 | [腾讯RMA申请]整机TCS83-120F故障申请RMA | ||||
| 2022090912911 | ticket-202208120666 | ESHLC-220909-003 | 2022/9/9 16:35:02 | 1310000041832 | 210235A2NVH211000015 | 210235A2NVH2230C0003 | 5*8*NBD | 2022/9/9 18:00:25 | 2022/9/9 17:19:43 | 2022/9/13 10:34:00 | 黄佳辉 | [腾讯RMA申请]整机TCS83-120F故障申请RMA | ||||
| 2022090936006 | ticket-202209080850 | ETJLC-220909-003 | 2022/9/9 16:52:46 | 120253727 | 210231A2E4X2160001G5 | 210231A2E4N22300007M | 7*24*NCD | 2022/9/13 16:30:22 | 2022/9/13 8:00:00 | 2022/9/13 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2E4X2160001G5故障申请,麻烦RMA |