| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022090116025 | ticket-202208290838 | ESZLC-220901-001 | 2022/9/1 10:22:59 | 1310000057101 | 210235A2NWP20A00007T | 210235A2NWP2220002RJ | 5*8*NBD | 2022/9/1 13:30:54 | 2022/9/1 13:14:17 | 2022/9/2 16:00:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A00007T故障申请,麻烦RMA | ||||
| 2022090133310 | ticket-202208230194 | ESZLC-220901-002 | 2022/9/1 10:23:15 | 1310000057101 | 210235A2NWP20A00008P | 210235A2NWP224090007 | 5*8*NBD | 2022/9/1 13:30:54 | 2022/9/1 13:14:53 | 2022/9/2 16:00:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A00008P故障申请,麻烦RMA | ||||
| 2022090107645 | ticket-202208310622 | ESZLC-220901-003 | 2022/9/1 11:46:27 | 1310000057100 | 210231A3FFN172000035 | 210231A3FFX206000052 | 7*24*NCD | 2022/9/1 13:00:50 | 2022/9/1 12:31:12 | 2022/9/2 8:53:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A3FFN172000035故障申请,麻烦RMA | ||||
| 2022090174016 | ticket-202208080012 | 2022/9/1 14:22:30 | 5*8*NBD | [腾讯RMA申请]整机210235A0W8P19B000058故障申请,麻烦RMA | ||||||||||||
| 2022090110551 | ticket-202208220058 | ENJLC-220902-002 | 2022/9/1 14:47:30 | 1880000083356 | 210235A0W8P2080000BS | 210235A0W8P20100016P | 5*8*NBD | 2022/9/2 18:00:55 | 2022/9/2 17:43:24 | 2022/9/7 8:36:00 | 马振东 | [腾讯RMA申请]整机210235A0W8P2080000BS故障申请,麻烦RMA | ||||
| 2022090129287 | ticket-202209010033 | EGZLC-220901-004 | 2022/9/1 16:10:18 | 1310000060417 | 210231A5LLX20500027F | 210231A5LLX213000084 | 7*24*NCD | 2022/9/1 17:30:28 | 2022/9/1 17:03:43 | 2022/9/2 17:13:00 | 王瑞江 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500027F故障申请,麻烦RMA | ||||
| 2022090150332 | ticket-202208300312 | 2022/9/1 23:33:12 | 5*8*NBD | [腾讯RMA申请]网络设备板卡TCS83-120-32CQ故障申请RMA | ||||||||||||
| 2022090268472 | ticket-202209020464 | ESHLC-220902-002 | 2022/9/2 12:21:42 | 1310000041792 | 210231A2KLX165002096 | 210231A2KLX22400058C | 7*24*NCD | 2022/9/2 14:30:25 | 2022/9/2 14:25:38 | 2022/9/3 9:16:00 | 顾玉婷 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002096故障申请,麻烦RMA | ||||
| 2022090202908 | ticket-202208300292 | ESZLC-220902-001 | 2022/9/2 17:43:55 | 1310000057137 | 210235A2NWP20A00002Q | 210235A2NWP22300005G | 5*8*NBD | 2022/9/2 18:30:59 | 2022/9/2 18:03:56 | 2022/9/5 17:00:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00002Q故障申请,麻烦RMA | ||||
| 2022090573002 | ticket-202208100002 | ENJLC-220905-001 | 2022/9/5 9:27:13 | 1880000083343 | 210235A2NVH213000060 | 210235A2NVH21A0C000M | 5*8*NBD | 2022/9/6 10:30:51 | 2022/9/5 18:05:29 | 2022/9/6 15:55:00 | 张萍 | [腾讯RMA申请]整机TCS83-120F故障申请RMA | ||||
| 2022090574231 | ticket-202208300840 | ESHLC-220905-001 | 2022/9/5 11:30:37 | 1310000041814 | 210231A2KLX15A001234 | 210231A2KLX22400058B | 7*24*NCD | 2022/9/6 14:30:25 | 2022/9/6 8:35:19 | 2022/9/6 17:06:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A001234故障申请,麻烦RMA | ||||
| 2022090669693 | ticket-202209050560 | 2022/9/6 9:24:31 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH213014680故障申请,麻烦RMA | ||||||||||||
| 2022090698654 | ticket-202209020736 | EBJLC-220906-004 | 2022/9/6 10:21:05 | 1810000080559 | 210231A2KLX167000964 | 210231A2KLX2240001YR | 7*24*NCD | 2022/9/6 14:30:25 | 2022/9/6 12:14:02 | 2022/9/7 10:25:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000964故障申请,麻烦RMA | ||||
| 2022090731786 | ticket-202209050476 | EBJLC-220907-001 | 2022/9/7 9:20:27 | 1810000080595 | 210231A2KLX167001024 | 210231A2KLX2240001YV | 7*24*NCD | 2022/9/9 18:00:25 | 2022/9/7 11:09:54 | 2022/9/8 13:30:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001024故障申请,麻烦RMA | ||||
| 2022090738668 | ticket-202209070190 | EGZLC-220914-001 | 2022/9/7 11:03:58 | 1310000060580 | 210231A0A8X17C000143 | 210231A0A8X21300010B | 7*24*4 | 2022/9/14 11:00:43 | 2022/9/14 10:34:58 | 2022/9/15 16:17:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A0A8X17C000143故障申请,麻烦RMA |