| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022082653967 | ticket-202208250800 | ENJLC-220826-003 | 2022/8/26 17:10:49 | 1880000083422 | 210231A5LLX2060001WW | 210231A5LLX21300007Q | 7*24*NCD | 2022/8/26 18:00:38 | 2022/8/26 17:50:56 | 2022/8/29 9:34:00 | 马振东 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060001WW故障申请,麻烦RMA | ||||
| 2022082906051 | ticket-202208220464 | ENJLC-220829-001 | 2022/8/29 10:29:59 | 1880000083406 | 210231A5LLX2080001KX | 210231A5LLX213000041 | 7*24*NCD | 2022/8/29 16:00:08 | 2022/8/29 15:38:49 | 2022/8/30 14:30:00 | 闵嘉 | [腾讯RMA申请]网络设备接口模块210231A5LLX2080001KX故障申请,麻烦RMA | ||||
| 2022082939911 | ticket-202208230664 | ENJLC-220829-002 | 2022/8/29 10:44:33 | 1880000083406 | 210235A2NWP21200001X | 210235A2NWP225090006 | 5*8*NBD | 2022/8/29 16:00:08 | 2022/8/29 15:38:49 | 2022/8/30 14:30:00 | 闵嘉 | [腾讯RMA申请]整机210235A2NWP21200001X故障申请,麻烦RMA | ||||
| 2022082947657 | ticket-202208241012 | ENJLC-220829-003 | 2022/8/29 10:52:20 | SF1154874959055 | 210231A2KLX19900066Z | 210231A2KLX22400058Q | 7*24*NCD | 2022/8/29 12:00:38 | 2022/8/29 11:54:08 | 2022/8/30 9:26:00 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLX19900066Z故障申请,麻烦RMA | ||||
| 2022082934565 | ticket-202208260806 | ESZLC-220829-001 | 2022/8/29 13:21:42 | 1310000057009 | 210231A2KLX2160003V7 | 210231A2KLX2170003R7 | 7*24*NCD | 2022/8/29 14:00:54 | 2022/8/29 13:33:13 | 2022/8/30 17:30:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX2160003V7故障申请,麻烦RMA | ||||
| 2022082941903 | ticket-202208080748 | ESZLC-220829-003 | 2022/8/29 15:13:37 | 1310000057038 | 210235A2NVH20C000057 | 210235A2NVH2260C0001 | 5*8*NBD | 2022/8/29 16:00:08 | 2022/8/29 15:52:28 | 2022/8/30 11:00:00 | 邹志军 | [腾讯RMA申请]整机TCS83-120F故障申请RMA | ||||
| 2022082975869 | ticket-202208231038 | ESZLC-220830-001 | 2022/8/29 18:14:13 | 1310000057041 | 210235A2NWP20A000099 | 210235A2NWP2220002RC | 5*8*NBD | 2022/8/30 9:00:41 | 2022/8/30 8:50:50 | 2022/8/30 10:20:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A000099故障申请,麻烦RMA | ||||
| 2022083088325 | ticket-202208290018 | ET_USA(W)LC-220830-001 | 2022/8/30 2:16:28 | XRT_USA(W)LC2208300001 | 210231A0QMH21C0C01Y4 | 210231A0QMH21C0C025S | 7*24*4 | 2022/8/31 12:30:05 | 2022/8/31 2:20:00 | 2022/8/31 3:20:00 | 美国-DRT硅谷 | [腾讯RMA申请]网络设备电源210231A0QMH21C0C01Y4故障申请,麻烦RMA | ||||
| 2022083056405 | ticket-202208290200 | ETJLC-220830-001 | 2022/8/30 17:32:50 | 120253465 | 210231A2E4N179000236 | 210231A2E4X21C0002H7 | 7*24*NCD | 2022/9/5 15:00:26 | 2022/9/5 8:00:00 | 2022/9/5 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2E4N179000236故障申请,麻烦RMA | ||||
| 2022083131886 | ticket-202208220060 | ESZLC-220831-001 | 2022/8/31 9:45:41 | SF1400685944537 | 210235A0W8P207000068 | 210235A0W8P20100011H | 5*8*NBD | 2022/9/1 13:00:50 | 2022/8/31 19:17:31 | 2022/9/5 10:56:29 | 邹志军 | 坏件sn： 210235A0W8P207000068 麻烦rma | ||||
| 2022083175969 | ticket-202208270504 | ENJLC-220831-001 | 2022/8/31 9:50:49 | 1880000083379 | 210231ABV7N21500000K | 210231ABV7N21C000168 | 5*8*NBD | 2022/8/31 18:00:12 | 2022/8/31 17:44:52 | 2022/9/1 14:55:00 | 张萍 | [腾讯RMA申请]网络设备电源210231ABV7N21500000K故障申请,麻烦RMA | ||||
| 2022083176620 | ticket-202208250404 | EGZLC-220831-001 | 2022/8/31 10:45:21 | 1310000060389 | 210235A2NWP2180001JQ | 210235A2NWP224090018 | 5*8*NBD | 2022/8/31 11:30:58 | 2022/8/31 11:04:25 | 2022/9/1 11:45:00 | 周俊2 | [腾讯RMA申请]整机210235A2NWP2180001JQ故障申请,麻烦RMA | ||||
| 2022083132525 | ticket-202208300304 | ESJLC-220831-001 | 2022/8/31 10:47:17 | 119352545 | 210235A2NWP213000083 | 210235A2NWP21500000C | 5*8*NBD | 2022/9/1 18:00:32 | 2022/9/1 17:35:30 | 2022/9/2 15:00:00 | 成旭 | [腾讯RMA申请]整机210235A2NWP213000083故障申请,麻烦RMA | ||||
| 2022083157698 | ticket-202208270544 | ETJLC-220831-001 | 2022/8/31 11:00:49 | 120253464 | 210231A5LLN1830002GB | 210231A5LLX2130000MQ | 7*24*NCD | 2022/9/3 10:00:12 | 2022/9/3 9:52:02 | 2022/9/5 10:00:00 | 郭涛 | 麻烦RMA | ||||
| 2022083138132 | ticket-202208310030 | EBJLC-220831-001 | 2022/8/31 16:54:51 | 1810000080198 | 210235A2NWP2130000WC | 210235A2NWP224090010 | 5*8*NBD | 2022/8/31 17:30:08 | 2022/8/31 17:22:59 | 2022/9/1 11:10:00 | 林景 | [腾讯RMA申请]整机210235A2NWP2130000WC故障申请,麻烦RMA |