| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022082383306 | ticket-202208200388 | ESHLC-220823-002 | 2022/8/23 13:49:12 | 1310000041761 | 210235A2NWP20C0000RC | 210235A2NWP225090010 | 5*8*NBD | 2022/8/23 15:00:47 | 2022/8/23 14:50:38 | 2022/8/24 9:02:00 | 黄佳辉 | [腾讯RMA申请]整机210235A2NWP20C0000RC故障申请,麻烦RMA | ||||
| 2022082354902 | ticket-202208180190 | ESZLC-220823-001 | 2022/8/23 14:35:58 | 1310000057986 | 210231AG7UH2170C008K | 210231ABV7N2190001P0 | 5*8*NBD | 2022/8/23 15:00:47 | 2022/8/23 14:56:20 | 2022/8/24 16:40:00 | 邹志军 | [腾讯RMA申请]网络设备电源210231AG7UH2170C008K故障申请,麻烦RMA | ||||
| 2022082369070 | ticket-202207010002 | ESZLC-220823-002 | 2022/8/23 15:49:08 | 1310000057987 | 210231AEWAP20A00008K | 210231AEWAP21400048Z | 5*8*NBD | 2022/8/23 16:30:58 | 2022/8/23 16:19:08 | 2022/8/24 16:40:00 | 邹志军 | [腾讯RMA申请]网络设备风扇210231AEWAP20A00008K故障申请,麻烦RMA | ||||
| 2022082449098 | ticket-202208191164 | EBJLC-220824-004 | 2022/8/24 14:22:41 | 1810000080073 | 210231A2KLX167002120 | 210231A2KLX224000593 | 7*24*NCD | 2022/8/24 17:30:01 | 2022/8/24 17:07:44 | 2022/8/25 11:15:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002120故障申请,麻烦RMA | ||||
| 2022082429501 | ticket-202208200002 | EBJLC-220824-005 | 2022/8/24 14:23:31 | 1810000080073 | 210231A2KLX167000432 | 210231A2KLX22400059V | 7*24*NCD | 2022/8/24 17:30:01 | 2022/8/24 17:07:44 | 2022/8/25 11:15:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000432故障申请,麻烦RMA | ||||
| 2022082499514 | ticket-202208090518 | ESZLC-220824-003 | 2022/8/24 14:59:04 | 1310000057994 | 210235A2NWP2130000F4 | 210235A2NWP227090001 | 5*8*NBD | 2022/8/24 16:00:50 | 2022/8/24 15:41:54 | 2022/8/25 11:30:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP2130000F4故障申请,麻烦RMA | ||||
| 2022082468439 | ticket-202204221196 | ETJLC-220902-001 | 2022/8/24 18:02:24 | SF1431046899519 | 210235A0W8P20600000Q | 210235A0W8P22400001F | 5*8*NBD | 2022/9/3 13:00:38 | 2022/9/2 19:52:52 | 2022/9/5 10:13:49 | 杨文静 | [腾讯RMA申请]整机210235A0W8P20600000Q故障申请,麻烦RMA | ||||
| 2022082549524 | ticket-202208241178 | EGZLC-220825-001 | 2022/8/25 9:56:13 | 1310000060299 | 210235A2NWP21200005D | 210235A2NWP224090028 | 5*8*NBD | 2022/8/25 11:00:35 | 2022/8/25 10:36:02 | 2022/8/26 11:44:00 | 韦朝彬 | [腾讯RMA申请]整机210235A2NWP21200005D故障申请,麻烦RMA | ||||
| 2022082501744 | ticket-202208250454 | 2022/8/25 11:23:56 | 7*24*NCD | 申请RMA | ||||||||||||
| 2022082541607 | ticket-202208240548 | ESGPLC-220825-001 | 2022/8/25 17:34:07 | XRSGPLC2208250001 | 210231A563X21A0000ZS | 210231A563N17C001538 | 7*24*4 | 2022/8/29 17:00:16 | 2022/8/26 10:50:00 | 2022/8/26 11:30:00 | 新加坡-Dodid泰戈尔 | [腾讯RMA申请]网络设备接口模块210231A563X21A0000ZS故障申请,麻烦RMA | ||||
| 2022082553741 | ticket-202208250380 | EGZLC-220826-001 | 2022/8/25 18:00:06 | 1310000060316 | 210231A2KLX165002575 | 210231A2KLX21B0007PD | 7*24*NCD | 2022/8/26 10:00:54 | 2022/8/26 8:19:32 | 2022/8/27 10:37:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002575故障申请,麻烦RMA | ||||
| 2022082556870 | ticket-202208251226 | EHKGLC-220826-002 | 2022/8/25 23:24:04 | 2208260002 | 210231A4PQH196000049 | 210231A4PQH209000766 | 7*24*4 | 2022/8/27 13:30:02 | 2022/8/26 10:05:00 | 2022/8/26 14:30:00 | 香港-iAdvantage沙田 | 板卡有告警 板卡已经下电隔离 请尽快安排备件 我们好安排替换 | ||||
| 2022082656546 | ticket-202208190920 | EGZLC-220826-002 | 2022/8/26 9:25:15 | 1310000060319 | 210235A2NWP21A000130 | 210235A2NWP225090016 | 5*8*NBD | 2022/8/26 11:00:01 | 2022/8/26 10:46:59 | 2022/8/27 12:11:00 | 李权威 | rma 210235A2NWP21A000130 | ||||
| 2022082659543 | ticket-202208240656 | ETJLC-220826-001 | 2022/8/26 16:58:45 | 120253403 | 210235A2NWP20C0001B6 | 210235A2NWP223000050 | 5*8*NBD | 2022/8/27 11:00:43 | 2022/8/26 17:20:00 | 2022/8/29 10:00:00 | 刘伟 | [腾讯RMA申请]整机210235A2NWP20C0001B6故障申请,麻烦RMA | ||||
| 2022082668887 | ticket-202208190242 | ESZLC-220826-001 | 2022/8/26 17:09:54 | 1310000057999 | 210235A2NWP20A000067 | 210235A2NWP225090012 | 5*8*NBD | 2022/8/26 18:00:38 | 2022/8/26 17:48:28 | 2022/8/29 16:44:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A000067故障申请,麻烦RMA |