| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022081894705 | ticket-202208150418 | EGZLC-220818-002 | 2022/8/18 11:00:06 | 1310000060210 | 210231ABV7H2140C013M | 210231ABV7N21600026S | 5*8*NBD | 2022/8/18 18:30:40 | 2022/8/18 11:29:21 | 2022/8/19 10:31:00 | 周俊2 | [腾讯RMA申请]网络设备电源210231ABV7H2140C013M故障申请,麻烦RMA | ||||
| 2022082253905 | ticket-202208200354 | ETJLC-220822-002 | 2022/8/22 14:15:46 | 120253432 | 210231A2KLX198000W5J | 210231A2KLN22400019R | 7*24*NCD | 2022/8/22 15:30:30 | 2022/8/22 15:15:00 | 2022/8/23 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000W5J故障申请,麻烦RMA | ||||
| 2022082272155 | ticket-202208190520 | ETJLC-220822-001 | 2022/8/22 14:28:15 | 120253433 | 210231A2E4N1820000DV | 210231A2E4X21C0001VX | 7*24*NCD | 2022/8/22 15:30:30 | 2022/8/22 15:15:00 | 2022/8/23 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2E4N1820000DV故障申请,麻烦RMA | ||||
| 2022082201086 | ticket-202206260010 | ESHLC-220824-001 | 2022/8/22 14:39:18 | 1310000041755 | 210235A0W8P20800005G | 210235A0W8P19B0002B4 | 5*8*NBD | 2022/8/24 16:30:54 | 2022/8/24 16:00:16 | 2022/8/25 10:12:00 | 吴丽丽 | 坏件SN：210235A0W8P20800005G 设备故障，请尽快RMA | ||||
| 2022082270266 | ticket-202205300008 | ESHLC-220824-002 | 2022/8/22 14:43:33 | 1310000041776 | 210235A0W8P208000059 | 210235A0W8M179A000K1 | 5*8*NBD | 2022/8/24 16:00:50 | 2022/8/24 15:59:40 | 2022/8/25 17:49:00 | 施烨亮 | 坏件SN：210235A0W8P208000059 设备故障，请尽快RMA | ||||
| 2022082274495 | ticket-202205180006 | ECDLC-220822-002 | 2022/8/22 14:50:34 | 120195921 | 210235A0W8P2090000LW | 210235A0W8P21B0001BV | 5*8*NBD | 2022/8/22 16:00:34 | 2022/8/22 15:40:57 | 2022/8/23 15:42:33 | 邓利琼 | 坏件SN：210235A0W8P2090000LW 设备故障，请尽快RMA | ||||
| 2022082242477 | ticket-202204221220 | ECSLC-220822-002 | 2022/8/22 14:53:48 | 120193315 | 210235A0W8B199000407 | 210235A0W8M179A000ND | 5*8*NBD | 2022/8/23 18:00:09 | 2022/8/22 11:00:00 | 2022/8/24 13:40:00 | 唐友维 | 坏件SN：210235A0W8B199000407 设备故障，请尽快RMA | ||||
| 2022082235719 | ticket-202204221224 | ESZLC-220824-004 | 2022/8/22 14:57:31 | 1310000057995 | 210235A0W8P20700005D | 210235A0W8P20100007X | 5*8*NBD | 2022/8/24 16:00:50 | 2022/8/24 15:49:16 | 2022/8/25 11:30:00 | 邹志军 | 坏件SN：210235A0W8P20700005D | ||||
| 2022082284428 | ticket-202204221240 | EGZLC-220824-001 | 2022/8/22 16:17:45 | 1310000060286 | 210235A0W8P20800008N | 210235A0W8B158000046 | 5*8*NBD | 2022/8/24 16:00:50 | 2022/8/24 15:56:05 | 2022/8/25 11:39:00 | 周俊2 | [腾讯RMA申请]整机210235A0W8P20800008N故障申请,麻烦RMA | ||||
| 2022082290051 | ticket-202208190616 | EGZLC-220822-001 | 2022/8/22 16:32:45 | 1310000060247 | 210231A2KLX165002074 | 210231A2KLX21B0007CT | 7*24*NCD | 2022/8/22 18:00:49 | 2022/8/22 17:43:56 | 2022/8/23 10:18:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002074故障申请,麻烦RMA | ||||
| 2022082243853 | ticket-202208190292 | ESZLC-220822-002 | 2022/8/22 16:45:16 | 1310000057985 | 210231A2KLX166004696 | 210231A2KLX2240001XZ | 7*24*NCD | 2022/8/22 17:30:45 | 2022/8/22 17:22:54 | 2022/8/23 9:19:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004696故障申请,麻烦RMA | ||||
| 2022082381380 | ticket-202208150334 | ETJLC-220823-001 | 2022/8/23 9:16:05 | 120253426 | 210235A2NWP20A00007Q | 210235A2NWP225090009 | 5*8*NBD | 2022/8/23 11:00:54 | 2022/8/23 10:47:02 | 2022/8/23 16:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A00007Q故障申请,麻烦RMA | ||||
| 2022082358997 | ticket-202204221210 | ESHLC-220824-003 | 2022/8/23 9:29:15 | SF1156016342745 | 210235A0W8P20800003Y | 210235A0W8P226000030 | 5*8*NBD | 2022/8/25 13:00:51 | 2022/8/24 18:50:47 | 2022/8/25 8:48:36 | 陈敏 | [腾讯RMA申请]整机210235A0W8P20800003Y故障申请,麻烦RMA | ||||
| 2022082395425 | ticket-202207250476 | ETJLC-220823-002 | 2022/8/23 9:39:02 | 120253426 | 210235A2NWP20900003H | 210235A2NWP225090003 | 5*8*NBD | 2022/8/23 11:00:54 | 2022/8/23 10:46:33 | 2022/8/23 16:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20900003H故障申请,麻烦RMA | ||||
| 2022082386769 | ticket-202208160800 | ESHLC-220823-001 | 2022/8/23 10:49:19 | 1310000041763 | 210231AG7XP2220005VN | 210231A0QMH2210C02Z6 | 7*24*NCD | 2022/8/23 11:30:58 | 2022/8/23 11:04:07 | 2022/8/24 16:19:00 | 李家尧 | 210231AG7XP2220005VN 坏件申请rma |