| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022081535463 | ticket-202208110346 | ESZLC-220815-001 | 2022/8/15 9:29:22 | 1310000057821 | 210231A2E4N165000035 | 210231A2E4X1970000XR | 7*24*NCD | 2022/8/15 10:30:30 | 2022/8/15 10:03:33 | 2022/8/15 20:12:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2E4N165000035故障申请,麻烦RMA | ||||
| 2022081512233 | ticket-202208140038 | ESZLC-220815-002 | 2022/8/15 11:05:46 | 1310000057825 | 210231AG7UH2180C000K | 210231ABV7N21A0000DY | 5*8*NBD | 2022/8/15 12:00:41 | 2022/8/15 11:42:56 | 2022/8/16 10:13:00 | 陈磊2 | [腾讯RMA申请]网络设备电源210231AG7UH2180C000K故障申请,麻烦RMA | ||||
| 2022081538310 | ticket-202208110354 | ESZLC-220815-003 | 2022/8/15 11:06:39 | 1310000057825 | 210235A2NWP20A00004M | 210235A2NWP2220002QT | 5*8*NBD | 2022/8/15 12:00:41 | 2022/8/15 11:42:56 | 2022/8/16 10:13:00 | 陈磊2 | [腾讯RMA申请]整机210235A2NWP20A00004M故障申请,麻烦RMA | ||||
| 2022081527803 | ticket-202208110734 | ESZLC-220815-005 | 2022/8/15 14:30:22 | 1310000057828 | 210231A2KLX164002430 | 210231A2KLX22400057T | 7*24*NCD | 2022/8/15 15:30:08 | 2022/8/15 15:07:02 | 2022/8/16 17:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002430故障申请,麻烦RMA | ||||
| 2022081578410 | ticket-202208040172 | ESZLC-220815-006 | 2022/8/15 15:25:13 | 1310000057829 | 210235A2NWP20A00005S | 210235A2NWP225090024 | 5*8*NBD | 2022/8/15 16:00:12 | 2022/8/15 15:46:14 | 2022/8/16 16:53:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A00005S故障申请,麻烦RMA | ||||
| 2022081558142 | ticket-202208060264 | ESHLC-220815-003 | 2022/8/15 17:21:41 | 1310000041652 | 210235A2NWP20900005N | 210235A2NWP2220002RD | 5*8*NBD | 2022/8/15 18:00:26 | 2022/8/15 17:41:02 | 2022/8/16 8:43:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP20900005N故障申请,麻烦RMA | ||||
| 2022081507525 | ticket-202208120756 | ENJLC-220816-001 | 2022/8/15 20:55:44 | 1880000083509 | 210231A2KLX1910001HM | 210231A2KLX204000CKF | 7*24*NCD | 2022/8/16 10:30:58 | 2022/8/16 9:55:06 | 2022/8/19 14:58:00 | 张萍 | 坏件维保，请处理 | ||||
| 2022081618201 | ticket-202208130314 | ETJLC-220816-001 | 2022/8/16 9:28:03 | 120008162 | 210235A2NWP20A00003G | 210235A2NWP224090032 | 5*8*NBD | 2022/8/16 10:00:54 | 2022/8/16 9:47:12 | 2022/8/16 17:00:00 | 杨文静 | [腾讯RMA申请]整机210235A2NWP20A00003G故障申请,麻烦RMA | ||||
| 2022081653557 | ticket-202208120696 | ESZLC-220816-002 | 2022/8/16 15:38:28 | 1310000057862 | 210231A0A6N131001737 | 210231A0A6X21A000GPJ | 5*8*NBD | 2022/8/16 16:30:42 | 2022/8/16 16:13:33 | 2022/8/17 16:59:00 | 邹志军 | [腾讯RMA申请]网络设备接口模块210231A0A6N131001737故障申请,麻烦RMA | ||||
| 2022081662242 | ticket-202208150386 | EBJLC-220816-003 | 2022/8/16 16:36:55 | 1810000081514 | 210231A2KLX167003114 | 210231A2KLN2240001B3 | 7*24*NCD | 2022/8/16 17:30:50 | 2022/8/16 17:23:29 | 2022/8/17 9:50:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003114故障申请,麻烦RMA | ||||
| 2022081603817 | ticket-202204221174 | ESHLC-220818-001 | 2022/8/16 17:04:44 | 1310000041734 | 210235A0W8P2060000PP | 210235A0W8B19A000346 | 5*8*NBD | 2022/8/18 9:30:09 | 2022/8/18 9:26:29 | 2022/8/19 15:46:00 | 盛海亮 | rma 210235A0W8P2060000PP | ||||
| 2022081790818 | ticket-202208060524 | ESZLC-220817-002 | 2022/8/17 10:56:18 | 1310000057864 | 210235A2NWP20A00005T | 210235A2NWP225090026 | 5*8*NBD | 2022/8/17 12:00:06 | 2022/8/17 11:38:16 | 2022/8/18 10:00:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A00005T故障申请,麻烦RMA | ||||
| 2022081772374 | ticket-202208040834 | ESZLC-220817-003 | 2022/8/17 10:56:24 | 1310000057864 | 210235A2NWP20A000059 | 210235A2NWP225090020 | 5*8*NBD | 2022/8/17 12:00:06 | 2022/8/17 11:38:16 | 2022/8/18 10:00:00 | 邹志军 | [腾讯RMA申请]整机210235A2NWP20A000059故障申请,麻烦RMA | ||||
| 2022081784479 | ticket-202208070224 | ESHLC-220817-002 | 2022/8/17 11:05:18 | 1310000041726 | 210235A2NWP209000052 | 210235A2NWP225090022 | 5*8*NBD | 2022/8/17 14:30:50 | 2022/8/17 14:24:51 | 2022/8/18 11:22:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP209000052故障申请,麻烦RMA | ||||
| 2022081788598 | ticket-202208160468 | ESGPLC-220817-001 | 2022/8/17 15:10:18 | XRSGPLC2208170001 | 210231A5LLX2150000RH | 210231A5LLX213000016 | 7*24*4 | 2022/8/17 18:00:16 | 2022/8/17 16:15:00 | 2022/8/17 17:15:00 | 新加坡-EQX亚逸拉惹 | 坏件SN：210231A5LLX2150000RH 部件故障，请尽快RMA |