| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022080931642 | ticket-202208090974 | ESHLC-220810-001 | 2022/8/9 18:41:43 | 1310000041674 | 210231A5CHH184000250 | 210231A5CHH2180C003N | 7*24*4 | 2022/8/10 10:31:00 | 2022/8/10 10:12:54 | 2022/8/11 9:15:00 | 盛海亮 | 电源故障，需rma替换 | ||||
| 2022081153131 | ticket-202208091036 | EXALC-220812-001 | 2022/8/11 9:34:25 | 1910000189626 | 210231A5CHH202000047 | 210231A5CHH195000821 | 7*24*NCD | 2022/8/12 10:30:18 | 2022/8/12 10:08:40 | 2022/8/15 13:50:00 | js-wanghui | 坏件sn：210231A5CHH202000047 麻烦尽快rma | ||||
| 2022081140716 | ticket-202208010706 | ESZLC-220811-001 | 2022/8/11 11:41:19 | 1310000051994 | 210235A2NWP20A00009G | 210235A2NWP225090008 | 5*8*NBD | 2022/8/11 12:30:37 | 2022/8/11 12:00:56 | 2022/8/12 15:39:00 | 陈磊2 | 坏件SN：210235A2NWP20A00009G 设备故障，请尽快RMA | ||||
| 2022081139790 | ticket-202208010584 | ETJLC-220811-001 | 2022/8/11 11:42:40 | 120008147 | 210235A2NWP21200001D | 210235A2NWP225090018 | 5*8*NBD | 2022/8/11 13:00:41 | 2022/8/11 12:40:00 | 2022/8/11 17:00:00 | 赵彩均 | 坏件SN：210235A2NWP21200001D 设备故障，请尽快RMA | ||||
| 2022081149429 | ticket-202208021164 | EGZLC-220811-001 | 2022/8/11 11:49:40 | 1310000060110 | 210235A2NWP21300013J | 210235A2NWP225090015 | 5*8*NBD | 2022/8/11 12:30:37 | 2022/8/11 14:00:00 | 2022/8/12 16:08:00 | 周俊2 | 坏件SN：210235A2NWP21300013J 设备故障，请尽快RMA | ||||
| 2022081166638 | ticket-202208021352 | ESZLC-220811-002 | 2022/8/11 16:59:01 | 1310000057818 | 210235A2NWP20A00005P | 210235A2NWP224090014 | 5*8*NBD | 2022/8/11 17:30:14 | 2022/8/11 17:14:57 | 2022/8/12 10:35:00 | 邹志军 | 坏件SN：210235A2NWP20A00005P 设备故障，请尽快RMA | ||||
| 2022081147551 | ticket-202208040324 | ESHLC-220811-002 | 2022/8/11 17:02:47 | 1310000041661 | 210235A2NWP2130000XB | 210235A2NWP225090019 | 5*8*NBD | 2022/8/11 17:30:14 | 2022/8/11 17:19:59 | 2022/8/12 9:34:00 | 施烨亮 | 坏件SN：210235A2NWP2130000XB 设备故障，请尽快RMA | ||||
| 2022081164853 | ticket-202208030892 | EGZLC-220811-003 | 2022/8/11 17:04:33 | 1310000060115 | 210235A2NWP21200005S | 210235A2NWP22100003L | 5*8*NBD | 2022/8/11 18:00:18 | 2022/8/11 17:53:42 | 2022/8/12 16:37:00 | 韦朝彬 | 坏件SN：210235A2NWP21200005S 部件故障，请尽快RMA | ||||
| 2022081122487 | ticket-202208050206 | ESHLC-220811-003 | 2022/8/11 17:05:24 | 1310000041663 | 210235A2NWP20900003T | 210235A2NWP225090007 | 5*8*NBD | 2022/8/11 18:00:18 | 2022/8/11 17:34:12 | 2022/8/12 8:46:00 | 陈琳 | 坏件SN：210235A2NWP20900003T 部件故障，请尽快RMA | ||||
| 2022081109602 | ticket-202208051218 | EGZLC-220811-004 | 2022/8/11 17:06:14 | 1310000060118 | 210235A2NWP21100006Y | 210235A2NWP2220002R0 | 5*8*NBD | 2022/8/11 18:00:18 | 2022/8/11 17:57:48 | 2022/8/12 16:08:00 | 周俊2 | 坏件SN：210235A2NWP21100006Y 设备故障，请尽快RMA | ||||
| 2022081244756 | ticket-202208080182 | EGZLC-220812-001 | 2022/8/12 8:58:37 | 1310000060121 | 210235A2NWP20C0000PJ | 210235A2NWP224090030 | 5*8*NBD | 2022/8/12 10:30:18 | 2022/8/12 10:20:11 | 2022/8/15 16:46:00 | 吕金泽 | [腾讯RMA申请]整机210235A2NWP20C0000PJ故障申请,麻烦RMA | ||||
| 2022081299517 | ticket-202208100814 | ESZLC-220812-001 | 2022/8/12 9:43:57 | 1310000057819 | 210231A2KLX198000VVW | 210231A2KLX2240005DQ | 7*24*NCD | 2022/8/12 11:00:22 | 2022/8/12 10:38:16 | 2022/8/15 17:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000VVW故障申请,麻烦RMA | ||||
| 2022081212446 | ticket-202208110524 | ETJLC-220812-001 | 2022/8/12 12:24:05 | 120008144 | 210231A2KLX20A00070G | 210231A2KLX21B0007MY | 7*24*NCD | 2022/8/12 13:00:37 | 2022/8/12 12:57:30 | 2022/8/15 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX20A00070G故障申请,麻烦RMA | ||||
| 2022081271264 | ticket-202208060246 | ESHLC-220812-003 | 2022/8/12 15:10:20 | 1310000041668 | 210235A2NWP2130000W7 | 210235A2NWP225090011 | 5*8*NBD | 2022/8/12 17:30:37 | 2022/8/12 17:20:46 | 2022/8/15 9:39:00 | 陈敏 | [腾讯RMA申请]整机210235A2NWP2130000W7故障申请,麻烦RMA | ||||
| 2022081212504 | ticket-202208110368 | EBJLC-220812-003 | 2022/8/12 16:58:59 | 1810000081526 | 210231A2KLX167002191 | 210231A2KLN2240001B5 | 7*24*NCD | 2022/8/12 17:30:37 | 2022/8/12 17:19:47 | 2022/8/15 10:15:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002191故障申请,麻烦RMA |