| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022080341832 | ticket-202208011396 | ESHLC-220803-004 | 2022/8/3 9:05:01 | 1310000041721 | 210231A5LLX2060003MY | 210231A5LLX2230001TF | 7*24*NCD | 2022/8/3 13:00:48 | 2022/8/3 12:57:11 | 2022/8/4 17:50:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060003MY故障申请,麻烦RMA | ||||
| 2022080318611 | ticket-202208011092 | EGZLC-220803-001 | 2022/8/3 9:24:12 | 1310000054988 | 210231AF1CP217000046 | 210231AF1CP20C0000MY | 5*8*NBD | 2022/8/3 10:00:26 | 2022/8/3 9:51:35 | 2022/8/5 12:05:00 | 吕金泽 | [腾讯RMA申请]网络设备风扇210231AF1CP217000046故障申请,麻烦RMA | ||||
| 2022080379273 | ticket-202207290314 | ESHLC-220803-001 | 2022/8/3 10:25:34 | 1310000041720 | 210231A2KLX159001291 | 210231A2KLX22400050Z | 7*24*NCD | 2022/8/3 11:00:33 | 2022/8/3 10:50:44 | 2022/8/4 17:50:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001291故障申请,麻烦RMA | ||||
| 2022080327061 | ticket-202208010648 | ENJLC-220803-017 | 2022/8/3 14:14:19 | SF1151445724825 | 210231A2KLX165000790 | 210231A2KLX224000578 | 7*24*NCD | 2022/8/3 15:00:02 | 2022/8/3 14:57:26 | 2022/8/4 10:24:36 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLX165000790故障申请,麻烦RMA | ||||
| 2022080368868 | ticket-202208021288 | ESZLC-220803-001 | 2022/8/3 15:47:38 | 1310000051944 | 210231A2KLX164000985 | 210231A2KLX2210000K6 | 7*24*NCD | 2022/8/3 16:30:14 | 2022/8/3 16:16:40 | 2022/8/4 17:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000985故障申请,麻烦RMA | ||||
| 2022080486774 | ticket-202208020892 | EBJLC-220804-002 | 2022/8/4 9:23:28 | 1810000080873 | 210231A2KLX167002136 | 210231A2KLX22400050Y | 7*24*NCD | 2022/8/4 12:30:12 | 2022/8/4 12:10:49 | 2022/8/5 10:15:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002136故障申请,麻烦RMA | ||||
| 2022080416190 | ticket-202208030804 | EGYLC-220804-001 | 2022/8/4 11:04:50 | SF1428383605149 | 210231ABV8H2180C02SV | 210231ABV8H2160C0725 | 7*24*NCD | 2022/8/5 17:00:06 | 2022/8/5 16:55:22 | 2022/8/5 12:00:00 | 高仁茂2 | [腾讯RMA申请]网络设备板卡LSWM116H故障申请RMA | ||||
| 2022080475913 | ticket-202208030810 | ETJLC-220804-001 | 2022/8/4 14:32:21 | 120008122 | 210231A2KLX198000XLX | 210231A2KLX2240005B1 | 7*24*NCD | 2022/8/4 16:00:38 | 2022/8/4 15:48:35 | 2022/8/5 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000XLX故障申请,麻烦RMA | ||||
| 2022080458569 | ticket-202208040794 | ETJLC-220804-002 | 2022/8/4 16:00:09 | 120008121 | 210235A2NWP2160000H7 | 210235A2NWP224090008 | 5*8*NBD | 2022/8/4 17:30:49 | 2022/8/4 17:01:29 | 2022/8/5 10:00:00 | 刘伟 | 210235A2NWP2160000H7坏件 | ||||
| 2022080495327 | ticket-202204221260 | 2022/8/4 17:42:04 | 5*8*NBD | [腾讯RMA申请]整机210235A0W8P20100010V故障申请,麻烦RMA | ||||||||||||
| 2022080503233 | ticket-202208021024 | ESHLC-220805-002 | 2022/8/5 11:49:46 | 1310000041705 | 210235A2NWP2180000LR | 210235A2NWP2220002R2 | 5*8*NBD | 2022/8/5 16:00:58 | 2022/8/5 15:51:42 | 2022/8/8 10:09:00 | 施烨亮 | 坏件SN：210235A2NWP2180000LR 设备故障，请尽快RMA | ||||
| 2022080821502 | ticket-202208070270 | EGZLC-220808-002 | 2022/8/8 14:52:00 | 1310000060062 | 210231A2KLX165002717 | 210231A2KLX21B000871 | 7*24*NCD | 2022/8/8 16:00:44 | 2022/8/8 15:50:06 | 2022/8/9 10:07:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002717故障申请,麻烦RMA | ||||
| 2022080913382 | ticket-202207300640 | ESHLC-220809-002 | 2022/8/9 11:06:24 | 1310000041670 | 210231A2KLX2160003VJ | 210231A2KLX22400058T | 7*24*NCD | 2022/8/9 14:31:00 | 2022/8/9 14:17:03 | 2022/8/10 9:45:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX2160003VJ故障申请,麻烦RMA | ||||
| 2022080924745 | ticket-202208070478 | ENCLC-220809-001 | 2022/8/9 11:11:05 | 120988847 | 210231A5LLX2060000RS | 210231A5LLX2060000N8 | 7*24*NCD | 2022/8/10 12:00:11 | 2022/8/9 12:00:00 | 2022/8/11 10:00:55 | 温雪华 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060000RS故障申请,麻烦RMA | ||||
| 2022080994879 | ticket-202208090974 | ESHLC-220810-002 | 2022/8/9 18:41:41 | 1310000041674 | 210231A5CHH184000317 | 210231A5CHH2250C012K | 7*24*4 | 2022/8/10 10:31:00 | 2022/8/10 10:12:54 | 2022/8/11 9:15:00 | 盛海亮 | 电源故障，需rma替换 |