| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022072650887 | ticket-202207250612 | 2022/7/26 16:58:10 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N2040002JH故障申请,麻烦RMA | ||||||||||||
| 2022072623166 | ticket-202204221212 | EGZLC-220726-005 | 2022/7/26 17:03:50 | 1310000054894 | 210231A2X9X165000045 | 210231A2X9X2190P009H | 7*24*NCD | 2022/7/26 17:30:27 | 2022/7/26 17:26:08 | 2022/7/27 15:48:00 | 范志江 | 210231A2X9X165000045 风扇RMA | ||||
| 2022072708406 | ticket-202207261238 | 2022/7/27 14:38:59 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6X2130001MH故障申请,麻烦RMA | ||||||||||||
| 2022072917004 | ticket-202207261226 | EGZLC-220729-001 | 2022/7/29 14:38:30 | 1310000054929 | 210231AG7XP21800022D | 210231A0QMH2210C02ZW | 5*8*NBD | 2022/7/29 16:30:35 | 2022/7/29 16:13:45 | 2022/8/1 15:31:00 | 周俊2 | [腾讯RMA申请]网络设备电源210231AG7XP21800022D故障申请,麻烦RMA | ||||
| 2022072917783 | ticket-202207280850 | EGZLC-220729-002 | 2022/7/29 15:06:15 | 1310000054930 | 210231A2KLX165002219 | 210231A2KLX21B0007PQ | 7*24*NCD | 2022/7/29 16:30:35 | 2022/7/29 16:16:22 | 2022/7/30 10:11:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002219故障申请,麻烦RMA | ||||
| 2022072984701 | ticket-202207280526 | ESHLC-220729-001 | 2022/7/29 17:09:22 | 1310000041711 | 210231A2KLX15B001957 | 210231A2KLX2240005BK | 7*24*NCD | 2022/7/29 18:00:46 | 2022/7/29 17:48:20 | 2022/7/30 9:51:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001957故障申请,麻烦RMA | ||||
| 2022080159646 | ticket-202207290067 | ESHLC-220801-001 | 2022/8/1 9:04:26 | 1310000041714 | 210231A5LLX2060001V7 | 210231A5LLX2230000CG | 7*24*NCD | 2022/8/1 10:00:33 | 2022/8/1 9:46:04 | 2022/8/2 10:04:00 | 沈崎 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060001V7故障申请,麻烦RMA | ||||
| 2022080105514 | ticket-202207310180 | ESHLC-220801-002 | 2022/8/1 14:44:56 | 1310000041715 | 210231A5LLX20800018Q | 210231A5LLX2230000FR | 7*24*NCD | 2022/8/1 15:30:14 | 2022/8/1 15:07:47 | 2022/8/2 8:29:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A5LLX20800018Q故障申请,麻烦RMA | ||||
| 2022080155816 | ticket-202207250019 | EGZLC-220801-002 | 2022/8/1 15:06:21 | 1310000054962 | 210231A4UFX2090001XQ | 210231A4UFX211000297 | 7*24*NCD | 2022/8/1 16:30:21 | 2022/8/1 15:50:52 | 2022/8/2 16:22:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A4UFX2090001XQ故障申请,麻烦RMA | ||||
| 2022080288500 | ticket-202207290560 | ENJLC-220802-002 | 2022/8/2 11:46:50 | SF1151445724419 | 210231A2KLX165000808 | 210231A2KLX22400056R | 7*24*NCD | 2022/8/2 13:00:20 | 2022/8/2 12:59:35 | 2022/8/3 8:37:34 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLX165000808故障申请,麻烦RMA | ||||
| 2022080245534 | ticket-202208020034 | ENJLC-220802-003 | 2022/8/2 12:21:19 | SF1151445724400 | 210231ABV7H209001635 | 210231ABV7H209003665 | 5*8*NBD | 2022/8/2 13:30:24 | 2022/8/2 13:00:02 | 2022/8/3 8:59:12 | 欧阳孔取 | [腾讯RMA申请]网络设备电源210231ABV7H209001635故障申请,麻烦RMA | ||||
| 2022080275188 | ticket-202204221246 | ECCLC-220802-001 | 2022/8/2 16:37:59 | SF1415972386781 | 210231ABV6P2140002B2 | 210231ABV6H197000463 | 7*24*NCD | 2022/8/5 8:30:39 | 2022/8/2 0:00:00 | 2022/8/3 14:36:07 | 蒋婷 | 210231ABV6P2140002B2 坏件申请rma | ||||
| 2022080240060 | ticket-202204221242 | EBJLC-220802-003 | 2022/8/2 17:02:35 | 1810000080880 | 210231A6USH191000106 | 210231A6USH191000063 | 7*24*NCD | 2022/8/2 18:00:57 | 2022/8/2 17:30:38 | 2022/8/3 9:00:00 | 赵百强 | 210231A6USH191000106 风扇RMA | ||||
| 2022080228178 | ticket-202208011494 | EBJLC-220802-005 | 2022/8/2 18:38:57 | 1810000080878 | 210231A2KLX167002629 | 210231A2KLX21B00077M | 7*24*NCD | 2022/8/3 8:30:15 | 2022/8/3 8:21:13 | 2022/8/3 10:00:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002629故障申请,麻烦RMA | ||||
| 2022080266805 | ticket-202208011234 | EBJLC-220802-006 | 2022/8/2 18:40:47 | 1810000080878 | 210231A2KLX167004222 | 210231A2KLX22400059S | 7*24*NCD | 2022/8/3 8:30:15 | 2022/8/3 8:21:13 | 2022/8/3 10:00:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167004222故障申请,麻烦RMA |