| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020082849439 | ticket-202008261418 | EBJLC-200830-004 | 2020/8/28 9:58:28 | 1810000057668 | 210231A5LLN1860000H7 | 210231A5LLX20800000F | 7*24*NCD | 2020/8/30 18:08:00 | 2020/8/31 8:41:00 | 袁振兴 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860000H7故障申请,麻烦RMA | |||||
| 2020082858856 | ticket-202008241224 | EGZLC-200828-001 | 2020/8/28 10:11:14 | 1910000283242 | 210231A5LLX206000009 | 210231A5LLN1910002X9 | 7*24*NCD | 2020/8/28 10:24:00 | 2020/8/31 9:16:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLX206000009故障申请,麻烦RMA | |||||
| 2020082825790 | ticket-202008270262 | EGZLC-200830-001 | 2020/8/28 10:13:13 | 1910000283406 | 210231A2KLX165001774 | 210231A2KLX2060007W4 | 5*8*NBD | 2020/8/30 18:08:00 | 2020/8/31 10:58:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001774故障申请,麻烦RMA | |||||
| 2020082823991 | ticket-202008261222 | EBJLC-200830-005 | 2020/8/28 16:48:29 | 1810000057669 | 210231A5LLN19100021Q | 210231A5LLX20800000D | 7*24*NCD | 2020/8/30 18:08:00 | 2020/8/31 8:37:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A5LLN19100021Q故障申请,麻烦RMA | |||||
| 2020082886727 | ticket-202008270330 | ESZLC-200830-002 | 2020/8/28 16:54:16 | 1910000106933 | 210231A2KLX164000866 | 210231A2KLX206000FVV | 5*8*NBD | 2020/8/30 20:32:00 | 2020/8/31 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000866故障申请,麻烦RMA | |||||
| 2020082838921 | ticket-202008280576 | EBJLC-200830-006 | 2020/8/28 17:25:55 | 1810000057670 | 210231A2KLX167002621 | 210231A2KLX20600083R | 7*24*NCD | 2020/8/30 18:07:00 | 2020/8/31 9:02:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002621故障申请,麻烦RMA | |||||
| 2020082814288 | ticket-202008280462 | ENJLC-200828-006 | 2020/8/28 17:49:15 | SF1074942098387 | 210231A7LUN1880002XR | G10231A7LU0500Q6 | 5*8*NBD | 2020/8/29 8:45:00 | 2020/8/30 9:25:00 | 梁山川 | [腾讯RMA申请]网络设备线缆TH88A2F15R故障申请,麻烦RMA | |||||
| 2020082859335 | ticket-202008250868 | ESZLC-200830-001 | 2020/8/28 18:15:58 | 1910000106941 | 210231A5LLN186000193 | 210231A5LLX20800000H | 7*24*NCD | 2020/8/30 20:32:00 | 2020/8/31 10:11:00 | 陈静 | [腾讯RMA申请]网络设备接口模块210231A5LLN186000193故障申请,麻烦RMA | |||||
| 2020083127988 | ticket-202008261084 | ENJLC-200831-007 | 2020/8/31 11:48:25 | 1910000054081 | 210231A563X09A007647 | 210231A563X147004913 | 7*24软件服务 | 2020/8/31 18:15:00 | 2020/9/1 10:06:00 | 王建敏 | 网络设备接口模块SFP-GE-LX-SM1310-A故障申请RMA | |||||
| 2020083124150 | ticket-202008260102 | EBJLC-200831-007 | 2020/8/31 15:42:33 | 1810000057874 | 210231A5LLN1860001YM | 210231A5LLX2040000RS | 7*24软件服务 | 2020/8/31 17:41:00 | 2020/9/1 8:45:00 | 袁振兴 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860001YM故障申请,麻烦RMA | |||||
| 2020083159989 | ticket-202008250684 | 2020/8/31 17:11:57 | 5*8*NBD | [腾讯RMA申请]整机210235A0W8M197A000HN故障申请,麻烦RMA | ||||||||||||
| 2020083171563 | ticket-202008290494 | ESZLC-200901-003 | 2020/8/31 17:41:17 | 1910000107122 | 210231A2KLX164001117 | 210231A2KLX206000FW7 | 7*24*NCD | 2020/9/1 17:44:00 | 2020/9/1 20:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001117故障申请,麻烦RMA | |||||
| 2020090179022 | ticket-202009010442 | EBJLC-200901-007 | 2020/9/1 15:26:22 | 1810000057876 | 210231A5LLN1860000LK | 210231A5LLX20600042D | 7*24*NCD | 2020/9/1 15:58:00 | 2020/9/2 8:17:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860000LK故障申请,麻烦RMA | |||||
| 2020090198460 | ticket-202008290286 | ENJLC-200901-007 | 2020/9/1 15:47:49 | SF1088910568277 | 210231A9V9X19C000072 | G20231A9V9060101 | 5*8*NBD | 2020/9/1 16:22:00 | 2020/9/2 9:43:00 | 欧阳孔取 | 网络设备接口模块QSFP-100G-CWDM4-SM1300-A故障申请RMA | |||||
| 2020090178508 | ticket-202008300024 | ENJLC-200901-008 | 2020/9/1 16:06:35 | SF1088910568277 | 210231A2KLX199000508 | 210231A2KLX2060006SX | 7*24*NCD | 2020/9/1 16:22:00 | 2020/9/2 9:43:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块QSFP-40G-CSR4-MM850故障申请，麻烦RMA |