| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022072083840 | ticket-202207201288 | ESHLC-220720-012 | 2022/7/20 19:59:27 | 1310000041588 | 210231AEW9H2180C00VD | 210231AEW9H2160C00C1 | 5*8*NBD | 2022/7/21 10:00:52 | 2022/7/21 9:47:10 | 2022/7/22 14:29:00 | 李家尧 | 申请RMA，坏件SN：210231AEW9H2180C00VD | ||||
| 2022072167193 | ticket-202207200078 | ESHLC-220721-001 | 2022/7/21 9:19:34 | 1310000041587 | 210231A2KLX19C000335 | 210231A2KLX2240001YL | 7*24*4 | 2022/7/21 10:00:52 | 2022/7/21 9:47:43 | 2022/7/22 9:03:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A2KLX19C000335故障申请,麻烦RMA | ||||
| 2022072191294 | ticket-202207190506 | 2022/7/21 10:12:51 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLN182000C7Y故障申请,麻烦RMA | ||||||||||||
| 2022072136037 | ticket-202207170350 | ESHLC-220721-002 | 2022/7/21 11:12:24 | 1310000041589 | 210231A5LLN1840002DC | 210231A5LLX2130000P8 | 7*24*NCD | 2022/7/21 11:30:03 | 2022/7/21 11:27:32 | 2022/7/22 15:46:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840002DC故障申请,麻烦RMA | ||||
| 2022072132811 | ticket-202207150894 | ESHLC-220721-003 | 2022/7/21 16:39:57 | 1310000041613 | 210231A2KLX159001423 | 210231A2KLX22300016B | 7*24*NCD | 2022/7/21 17:30:48 | 2022/7/21 17:08:39 | 2022/7/22 10:28:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001423故障申请,麻烦RMA | ||||
| 2022072150902 | ticket-202207201264 | ESZLC-220721-001 | 2022/7/21 16:59:56 | 1310000051788 | 210231A2KLX164002210 | 210231A2KLX22400057N | 7*24*NCD | 2022/7/21 18:00:52 | 2022/7/21 17:53:10 | 2022/7/22 15:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002210故障申请,麻烦RMA | ||||
| 2022072285737 | ticket-202204221254 | ESHLC-220723-003 | 2022/7/22 10:08:50 | 1310000041640 | 210235A0W8P203000036 | 210235A0W8P20A00007K | 5*8*NBD | 2022/7/23 9:30:43 | 2022/7/23 9:25:50 | 2022/7/25 8:28:00 | 陈敏 | [腾讯RMA申请]整机210235A0W8P203000036故障申请,麻烦RMA | ||||
| 2022072224128 | ticket-202207220642 | EGZLC-220722-002 | 2022/7/22 15:45:06 | 1310000054833 | 210231A4PTB219000061 | 210231A4PTH2230C0027 | 7*24*NCD | 2022/7/22 17:30:14 | 2022/7/23 0:00:00 | 2022/7/25 10:40:00 | 韦朝彬 | RMA 210231A4PTB219000061 | ||||
| 2022072264912 | ticket-202207210374 | ECDLC-220722-001 | 2022/7/22 17:48:15 | 119751794 | 210231A2KLX166003576 | 210231A2KLX2240001Y0 | 7*24*NCD | 2022/7/22 18:30:22 | 2022/7/22 18:06:32 | 2022/7/25 11:10:38 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003576故障申请,麻烦RMA | ||||
| 2022072513883 | ticket-202207220014 | 2022/7/25 13:29:12 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20B0000X8故障申请,麻烦RMA | ||||||||||||
| 2022072543300 | ticket-202207240278 | EGZLC-220725-001 | 2022/7/25 15:27:38 | 1310000054865 | 210231A5LLX20A0003R6 | 210231A5LLX20B0000RB | 7*24*NCD | 2022/7/25 17:30:29 | 2022/7/25 15:49:11 | 2022/7/26 10:37:00 | 周俊2 | 麻烦尽快rma | ||||
| 2022072561418 | ticket-202207240358 | ESHLC-220725-003 | 2022/7/25 15:50:28 | 1310000041643 | 210231A2KLX15B002934 | 210231A2KLX2210000M7 | 7*24*NCD | 2022/7/26 9:30:27 | 2022/7/25 16:26:00 | 2022/7/26 10:42:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002934故障申请,麻烦RMA | ||||
| 2022072607290 | ticket-202207260312 | EGYLC-220726-001 | 2022/7/26 9:22:58 | SF122785207238 | 210231AEW9H2180C00RY | 210231AEW9H2190C0026 | 5*8*NBD | 2022/7/26 17:00:24 | 2022/7/26 16:52:32 | 2022/7/27 12:00:00 | 高仁茂2 | [腾讯RMA申请]网络设备板卡TCS83-120-32CQ故障申请RMA | ||||
| 2022072646548 | ticket-202207251024 | ETJLC-220726-001 | 2022/7/26 13:05:01 | 120852903 | 210231A2KLX2150002T9 | 210231A2KLX21B0007F2 | 7*24*NCD | 2022/7/26 13:30:57 | 2022/7/26 13:24:33 | 2022/7/27 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX2150002T9故障申请,麻烦RMA | ||||
| 2022072641550 | ticket-202207240130 | ETJLC-220726-002 | 2022/7/26 14:34:07 | 120852900 | 210231A4PRH204000006 | 210231A4PRH2150C002K | 7*24*NCD | 2022/7/26 15:00:08 | 2022/7/26 14:57:37 | 2022/7/27 10:00:00 | 杨文静 | rma 210231A4PRH204000006 |