| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022071404233 | ticket-202207120222 | ESZLC-220714-001 | 2022/7/14 9:30:29 | 1310000051753 | 210235A2NWP20A000004 | 210235A2NWP2240000J8 | 5*8*NBD | 2022/7/14 10:00:26 | 2022/7/14 9:52:33 | 2022/7/15 10:27:00 | 陈磊2 | 坏件SN：210235A2NWP20A000004 设备故障，请尽快RMA | ||||
| 2022071445537 | ticket-202207140222 | ENJLC-220714-005 | 2022/7/14 15:52:10 | 1310000041577 | 210231A4QDH195000538 | 210231A4QDB22100G03R | 7*24*NCD | 2022/7/14 16:30:15 | 2022/7/14 16:28:11 | 2022/7/14 16:33:00 | 姚青 | [腾讯RMA申请]网络设备板卡210231A4QDH195000538故障申请,麻烦RMA | ||||
| 2022071436076 | ticket-202207140596 | 2022/7/14 17:23:27 | 7*24*NCD | 2槽位板卡异常，申请RMA | ||||||||||||
| 2022071550673 | ticket-202207010606 | EKORLC-220715-001 | 2022/7/15 9:23:28 | XRKORLC2207150001 | 210231A4UFX20500034Z | 210231A4UFX2170004YW | 7*24*4 | 2022/7/18 10:30:08 | 2022/7/15 10:00:00 | 2022/7/15 11:00:00 | 金明河 | [腾讯RMA申请]网络设备接口模块210231A4UFX20500034Z故障申请,麻烦RMA | ||||
| 2022071518597 | ticket-202207100304 | EGZLC-220715-001 | 2022/7/15 10:18:36 | 1310000054707 | 210235A2NWP20C0000BW | 210235A2NWP2240000J5 | 5*8*NBD | 2022/7/15 11:30:59 | 2022/7/15 11:09:51 | 2022/7/18 10:16:00 | 周俊2 | 坏件SN：210235A2NWP20C0000BW 设备故障，请尽快RMA | ||||
| 2022071581586 | ticket-202207130294 | ENJLC-220715-001 | 2022/7/15 11:44:38 | 1880000083212 | 210235A2NWP20900004K | 210235A2NWP225090002 | 5*8*NBD | 2022/7/15 18:00:47 | 2022/7/15 17:41:43 | 2022/7/18 9:41:00 | 马振东 | 坏件SN：210235A2NWP20900004K 设备故障，请尽快RMA | ||||
| 2022071573793 | ticket-202207131422 | EBJLC-220715-001 | 2022/7/15 17:38:37 | 1810000081130 | 210231A2KLX167003041 | 210231A2KLX21B00078W | 7*24*NCD | 2022/7/15 18:30:51 | 2022/7/15 18:15:55 | 2022/7/18 10:20:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003041故障申请,麻烦RMA | ||||
| 2022071834305 | ticket-202207150318 | ESZLC-220718-003 | 2022/7/18 16:51:02 | 1310000051765 | 210231A2KLN1820009XX | 210231A2KLX2240001YD | 7*24*NCD | 2022/7/18 18:00:06 | 2022/7/18 17:55:19 | 2022/7/19 16:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLN1820009XX故障申请,麻烦RMA | ||||
| 2022071839095 | ticket-202207160026 | EBJLC-220719-001 | 2022/7/18 18:14:57 | 1810000081381 | 210231A3FFN153000019 | 210231A3FFX19800000L | 7*24*NCD | 2022/7/19 8:30:56 | 2022/7/19 8:14:12 | 2022/7/20 10:20:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A3FFN153000019故障申请,麻烦RMA | ||||
| 2022071915138 | ticket-202207160164 | EBJLC-220719-002 | 2022/7/19 16:14:02 | 1810000080927 | 210231A5LLN1840003CQ | 210231A5LLX2130000MR | 7*24*NCD | 2022/7/19 17:00:21 | 2022/7/19 16:34:32 | 2022/7/20 9:55:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840003CQ故障申请,麻烦RMA | ||||
| 2022071935327 | ticket-202207150144 | EBJLC-220719-003 | 2022/7/19 17:44:36 | 1810000080926 | 210231A2KLN16B002662 | 210231A2KLN2240001B8 | 7*24*NCD | 2022/7/19 18:30:32 | 2022/7/19 18:18:51 | 2022/7/20 10:20:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLN16B002662故障申请,麻烦RMA | ||||
| 2022071950054 | ticket-202207170290 | 2022/7/19 17:56:01 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20B0001KN故障申请,麻烦RMA | ||||||||||||
| 2022072028622 | ticket-202207190810 | ESHLC-220720-002 | 2022/7/20 9:38:53 | 1310000041596 | 210231A5CHH185000785 | 210231A5CHH208001127 | 7*24*NCD | 2022/7/20 14:00:58 | 2022/7/20 13:43:02 | 2022/7/21 10:11:00 | 徐磊 | 210231A5CHH185000785 坏件申请rma | ||||
| 2022072054858 | ticket-202207180240 | ESHLC-220720-008 | 2022/7/20 16:54:56 | 1310000041583 | 210231A5LLN18400023P | 210231A5LLX2130000MS | 7*24*NCD | 2022/7/20 17:30:24 | 2022/7/20 17:18:44 | 2022/7/21 11:00:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN18400023P故障申请,麻烦RMA | ||||
| 2022072038649 | ticket-202207200078 | ESHLC-220720-009 | 2022/7/20 17:15:21 | 1310000041584 | 210231A2KLX184000307 | 210231A2KLX2240001XK | 7*24*4 | 2022/7/20 18:00:28 | 2022/7/20 17:46:35 | 2022/7/21 8:43:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A2KLX184000307故障申请,麻烦RMA |