| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022062530519 | ticket-202206250270 | 2022/6/25 9:37:41 | 7*24*NCD | 板卡故障 | ||||||||||||
| 2022062782242 | ticket-202206231046 | ENJLC-220627-001 | 2022/6/27 9:48:25 | SF1148219065931 | 210231A2KLX1990003C6 | 210231A2KLX223000159 | 7*24*NCD | 2022/6/27 14:00:10 | 2022/6/27 13:36:08 | 2022/6/28 9:54:00 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLX1990003C6故障申请,麻烦RMA | ||||
| 2022062743502 | ticket-202206260200 | ECQLC-220627-001 | 2022/6/27 14:54:52 | 119671701 | 210231A5LLX2050003QL | 210231A5LLX2060003ZS | 7*24*NCD | 2022/6/27 16:00:26 | 2022/6/27 15:55:37 | 2022/6/28 9:08:00 | 杨颜荧 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050003QL故障申请,麻烦RMA | ||||
| 2022062800046 | ticket-202206250330 | ENJLC-220628-001 | 2022/6/28 10:07:23 | 1880000088090 | 210231A0A6X211000B9K | 210231A0A6N21A0002QX | 5*8*NBD | 2022/6/28 12:30:22 | 2022/6/28 12:28:27 | 2022/6/29 12:00:00 | 张萍 | [腾讯RMA申请]网络设备接口模块210231A0A6X211000B9K故障申请,麻烦RMA | ||||
| 2022062873344 | ticket-202206280336 | ECQLC-220628-001 | 2022/6/28 14:16:42 | 120395934 | 210231A5CHH181000149 | 210231A5CHH21C0C0001 | 7*24*NCD | 2022/6/28 15:00:42 | 2022/6/28 14:47:27 | 2022/6/29 15:50:00 | 杨丹凌 | RMA 210231A5CHH181000149 | ||||
| 2022062832265 | ticket-202206260040 | ESHLC-220628-002 | 2022/6/28 16:55:43 | 1310000041528 | 210231A2E4X2010007Z3 | 210231A2E4X2150000Z8 | 7*24*NCD | 2022/6/28 18:00:06 | 2022/6/28 17:46:50 | 2022/6/29 10:06:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2E4X2010007Z3故障申请,麻烦RMA | ||||
| 2022062840823 | ticket-202206270424 | ESHLC-220628-001 | 2022/6/28 17:02:18 | 1310000041526 | 210231A2KLN17C007955 | 210231A2KLX2240001XP | 7*24*NCD | 2022/6/28 18:00:06 | 2022/6/28 17:47:49 | 2022/6/29 9:34:00 | 金晴伟 | [腾讯RMA申请]网络设备接口模块210231A2KLN17C007955故障申请,麻烦RMA | ||||
| 2022062863404 | ticket-202206200025 | ESZLC-220629-001 | 2022/6/28 18:30:52 | 1310000051604 | 210231A5LLN1850002W0 | 210231A5LLX2130000MT | 7*24*NCD | 2022/6/29 9:00:18 | 2022/6/29 8:56:52 | 2022/6/30 15:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002W0故障申请,麻烦RMA | ||||
| 2022062901612 | ticket-202206230684 | ESHLC-220629-001 | 2022/6/29 14:27:57 | 1310000041515 | 210231AG7XP21600014M | 210231A0QMH2210C02RT | 5*8*NBD | 2022/6/29 15:30:10 | 2022/6/29 15:01:08 | 2022/6/30 9:03:00 | 陈敏 | [腾讯RMA申请]网络设备电源210231AG7XP21600014M故障申请,麻烦RMA | ||||
| 2022062922488 | ticket-202206271054 | EBJLC-220629-003 | 2022/6/29 17:25:50 | 1810000097918 | 210231A2KLX167002729 | 210231A2KLX2240001XN | 7*24*NCD | 2022/6/29 18:30:33 | 2022/6/29 18:04:42 | 2022/6/30 10:20:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002729故障申请,麻烦RMA | ||||
| 2022063066570 | ticket-202206300836 | EBJLC-220630-002 | 2022/6/30 16:05:17 | 210235A2JMH211000017 | 7*24*NCD | 周璐琪 | [腾讯RMA申请]整机LS-12500R-2L故障申请RMA | |||||||||
| 2022063091911 | ticket-202206290464 | ESZLC-220630-001 | 2022/6/30 16:15:58 | 1310000051612 | 210231A2KLX164000843 | 210231A2KLX22300016Q | 7*24*NCD | 2022/6/30 17:30:49 | 2022/6/30 17:05:32 | 2022/7/1 15:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000843故障申请,麻烦RMA | ||||
| 2022070139064 | ticket-202206290844 | 2022/7/1 11:46:02 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20B0001PT故障申请,麻烦RMA | ||||||||||||
| 2022070168689 | ticket-202207010322 | EGZLC-220701-002 | 2022/7/1 16:21:39 | 1310000054494 | 210231A2KLX165001760 | 210231A2KLX21B0007N3 | 7*24*NCD | 2022/7/1 18:00:11 | 2022/7/1 17:00:28 | 2022/7/2 10:04:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001760故障申请,麻烦RMA | ||||
| 2022070101772 | ticket-202206270836 | ETJLC-220701-001 | 2022/7/1 17:47:58 | 120852696 | 210231A0HHH14A000286 | 210231A0HHH211000010 | 7*24*NCD | 2022/7/2 10:00:14 | 2022/7/2 9:38:39 | 2022/7/4 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备电源210231A0HHH14A000286故障申请,麻烦RMA |