| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022061432353 | ticket-202206130638 | ENJLC-220614-002 | 2022/6/14 17:02:31 | SF1144246160742 | 210231A2KLN194000847 | 210231A2KLX21B00092G | 7*24软件服务 | 2022/6/14 17:30:17 | 2022/6/14 17:24:39 | 2022/6/15 11:07:01 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLN194000847故障申请,麻烦RMA | ||||
| 2022061463160 | ticket-202206130638 | ENJLC-220614-004 | 2022/6/14 17:05:22 | SF1144246160742 | 210231A2KLN1940007GT | 210231A2KLX2170001RM | 7*24软件服务 | 2022/6/14 17:30:17 | 2022/6/14 17:24:39 | 2022/6/15 11:07:01 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940007GT故障申请,麻烦RMA | ||||
| 2022061473648 | ticket-202206131054 | ETJLC-220614-001 | 2022/6/14 17:27:28 | 120348038 | 210231A4UFX19800024B | 210231A4UFX21100035T | 7*24*NCD | 2022/6/15 8:00:12 | 2022/6/15 7:45:02 | 2022/6/15 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A4UFX19800024B故障申请,麻烦RMA | ||||
| 2022061630150 | ticket-202206101350 | ESHLC-220616-002 | 2022/6/16 9:46:59 | 1310000041463 | 210231A2KLX15B002034 | 210231A2KLX2210000K7 | 7*24*NCD | 2022/6/16 10:30:54 | 2022/6/16 10:13:29 | 2022/6/17 16:16:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002034故障申请,麻烦RMA | ||||
| 2022061793981 | ticket-202206151192 | ESZLC-220617-001 | 2022/6/17 9:29:44 | 1310000051419 | 210231A2KLN169000116 | 210231A2KLX19C000140 | 7*24*NCD | 2022/6/17 10:30:22 | 2022/6/17 10:22:57 | 2022/6/20 10:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLN169000116故障申请,麻烦RMA | ||||
| 2022061725232 | ticket-202206150104 | ESJLC-220617-001 | 2022/6/17 14:07:19 | 119352624 | 210231A0A6X2130000VB | 210231A0A6N21A0002RQ | 5*8*NBD | 2022/6/17 16:00:05 | 2022/6/17 16:00:00 | 2022/6/20 15:00:00 | 成旭 | [腾讯RMA申请]网络设备接口模块210231A0A6X2130000VB故障申请,麻烦RMA | ||||
| 2022062099746 | ticket-202206200016 | ESZLC-220620-001 | 2022/6/20 15:27:20 | 1310000051425 | 210231A2KLX166004630 | 210231A2KLX22300015P | 7*24*NCD | 2022/6/20 16:30:13 | 2022/6/20 16:17:53 | 2022/6/21 9:01:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004630故障申请,麻烦RMA | ||||
| 2022062112560 | ticket-202206180436 | 2022/6/21 9:56:09 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块210231A0A6N20B00015K故障申请,麻烦RMA | ||||||||||||
| 2022062143602 | ticket-202206200124 | ECQLC-220621-001 | 2022/6/21 15:16:56 | 119671211 | 210231A5LLN1850003H2 | 210231A5LLX21300003Z | 7*24*NCD | 2022/6/21 16:00:17 | 2022/6/21 15:50:08 | 2022/6/22 15:39:00 | 杨丹凌 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850003H2故障申请,麻烦RMA | ||||
| 2022062141779 | ticket-202206200276 | ET_KORLC-220621-001 | 2022/6/21 16:07:54 | XRT_KORLC2206210001 | 210231A5LLX205000129 | 210231A5LLX202000109 | 7*24*4 | 2022/6/22 17:30:52 | 2022/6/22 11:00:00 | 2022/6/22 12:00:00 | 金明河 | [腾讯RMA申请]网络设备接口模块210231A5LLX205000129故障申请,麻烦RMA | ||||
| 2022062164558 | ticket-202206200048 | ESZLC-220621-002 | 2022/6/21 17:51:24 | 1310000051435 | 210231A2KLX197000L55 | 210231A2KLX2210000KW | 7*24*NCD | 2022/6/21 18:31:52 | 2022/6/21 18:24:14 | 2022/6/22 15:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX197000L55故障申请,麻烦RMA | ||||
| 2022062205239 | ticket-202206200280 | EGZLC-220622-003 | 2022/6/22 15:25:46 | 1310000054386 | 210231AG7XP2170002C1 | 210231A0QMH2210C02BN | 5*8*NBD | 2022/6/22 16:30:44 | 2022/6/22 16:03:02 | 2022/6/23 10:52:00 | 周俊2 | [腾讯RMA申请]网络设备电源210231AG7XP2170002C1故障申请,麻烦RMA | ||||
| 2022062482408 | ticket-202206230994 | ETJLC-220624-001 | 2022/6/24 10:29:22 | 120348093 | 210231A563X2170003N3 | 210231A563N17A000591 | 7*24*NCD | 2022/6/24 11:30:59 | 2022/6/24 11:06:58 | 2022/6/27 10:00:00 | 赵彩均 | 麻烦尽快rma | ||||
| 2022062402556 | ticket-202206231194 | ESHLC-220624-004 | 2022/6/24 17:17:39 | 1310000041541 | 210231A2KLX168004564 | 210231A2KLX22300015X | 7*24*NCD | 2022/6/24 18:00:51 | 2022/6/24 17:34:04 | 2022/6/27 8:45:00 | 金晴伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX168004564故障申请,麻烦RMA | ||||
| 2022062499798 | ticket-202206230178 | ETJLC-220624-002 | 2022/6/24 17:18:29 | 120348096 | 210231A5LLN1830002GZ | 210231A5LLX21300005F | 7*24*NCD | 2022/6/25 11:00:13 | 2022/6/25 10:41:00 | 2022/6/27 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A5LLN1830002GZ故障申请,麻烦RMA |