| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022060979698 | ticket-202206080472 | EBJLC-220609-005 | 2022/6/9 18:29:07 | 1810000097189 | 210231A5LLN18500010F | 210231A5LLX20B0000N6 | 7*24*NCD | 2022/6/10 8:30:35 | 2022/6/10 8:21:17 | 2022/6/10 10:00:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500010F故障申请,麻烦RMA | ||||
| 2022061069133 | ticket-202206081264 | ESZLC-220610-001 | 2022/6/10 6:36:52 | 1310000051366 | 210235A2NWP2130000WB | 210235A2NWP2220002RN | 5*8*NBD | 2022/6/10 9:00:39 | 2022/6/10 8:56:23 | 2022/6/10 10:10:00 | 邹志军 | 请安排RMA主机 | ||||
| 2022061025548 | ticket-202206090862 | ESZLC-220610-002 | 2022/6/10 14:34:41 | 1310000051367 | 210231A2KLX164001433 | 210231A2KLX21B0008T8 | 7*24*NCD | 2022/6/10 15:00:27 | 2022/6/10 14:59:35 | 2022/6/13 17:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001433故障申请,麻烦RMA | ||||
| 2022061063210 | ticket-202206090017 | EGZLC-220610-005 | 2022/6/10 17:41:56 | 1310000054240 | 210231A4UFX1980001ZD | 210231A4UFX20A0003TF | 7*24*NCD | 2022/6/10 18:30:54 | 2022/6/10 18:38:50 | 2022/6/13 15:36:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A4UFX1980001ZD故障申请,麻烦RMA | ||||
| 2022061357342 | ticket-202206100768 | EBJLC-220613-001 | 2022/6/13 17:10:01 | 1810000097146 | 210231A2KLX167002202 | 210231A2KLX2210000KF | 7*24*NCD | 2022/6/13 18:00:58 | 2022/6/13 17:31:11 | 2022/6/14 9:50:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002202故障申请,麻烦RMA | ||||
| 2022061383890 | ticket-202206020740 | EBJLC-220613-002 | 2022/6/13 17:28:42 | 1810000097140 | 210231AEWAP2130009D1 | 210231AEWAP20C00001K | 5*8*NBD | 2022/6/13 18:00:58 | 2022/6/13 17:57:23 | 2022/6/14 9:25:00 | 王艳龙 | [腾讯RMA申请]网络设备风扇210231AEWAP2130009D1,网络设备风扇210231AEWAP2130009CR,网络设备风扇210231AEWAP2130009Y1故障申请,麻烦RMA | ||||
| 2022061320550 | ticket-202206020740 | EBJLC-220613-003 | 2022/6/13 17:28:44 | 1810000097140 | 210231AEWAP2130009CR | 210231AEWAP223090009 | 5*8*NBD | 2022/6/13 18:00:58 | 2022/6/13 17:57:23 | 2022/6/14 9:25:00 | 王艳龙 | [腾讯RMA申请]网络设备风扇210231AEWAP2130009D1,网络设备风扇210231AEWAP2130009CR,网络设备风扇210231AEWAP2130009Y1故障申请,麻烦RMA | ||||
| 2022061371529 | ticket-202206020740 | EBJLC-220613-004 | 2022/6/13 17:28:46 | SF1424774119884 | 210231AEWAP2130009Y1 | 210231AEWAP20C00001N | 5*8*NBD | 2022/6/14 13:00:41 | 2022/6/13 18:36:12 | 2022/6/14 9:23:56 | 王艳龙 | [腾讯RMA申请]网络设备风扇210231AEWAP2130009D1,网络设备风扇210231AEWAP2130009CR,网络设备风扇210231AEWAP2130009Y1故障申请,麻烦RMA | ||||
| 2022061303494 | ticket-202206110658 | ECDLC-220614-001 | 2022/6/13 18:10:43 | 119751792 | 210231A2KLX166003674 | 210231A2KLX2170001XM | 7*24*NCD | 2022/6/14 12:00:19 | 2022/6/14 11:37:47 | 2022/6/15 16:00:27 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003674故障申请,麻烦RMA | ||||
| 2022061468231 | ticket-202206021240 | ESHLC-220614-002 | 2022/6/14 9:35:45 | 1310000041485 | 210231A5LLN1840000XC | 210231A5LLX21300006R | 7*24*NCD | 2022/6/14 12:00:19 | 2022/6/14 11:36:14 | 2022/6/15 13:37:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840000XC故障申请,麻烦RMA | ||||
| 2022061419814 | ticket-202206010316 | ESHLC-220614-003 | 2022/6/14 9:37:25 | 1310000041485 | 210231A5LLX2010000X8 | 210231A5LLX213000045 | 7*24*NCD | 2022/6/14 12:00:19 | 2022/6/14 11:36:14 | 2022/6/15 13:37:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX2010000X8故障申请,麻烦RMA | ||||
| 2022061492789 | ticket-202206120174 | EBJLC-220614-002 | 2022/6/14 10:59:00 | 1810000097382 | 210231A2KLX167000214 | 210231A2KLX2210000JT | 7*24*NCD | 2022/6/14 12:30:37 | 2022/6/14 12:22:28 | 2022/6/15 10:10:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000214故障申请,麻烦RMA | ||||
| 2022061447947 | ticket-202206110346 | EBJLC-220614-003 | 2022/6/14 11:00:11 | 1810000097382 | 210231A3FFN162000006 | 210231A3FFN18600004N | 7*24软件服务 | 2022/6/14 12:30:37 | 2022/6/14 12:22:28 | 2022/6/15 10:10:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A3FFN162000006故障申请,麻烦RMA | ||||
| 2022061418214 | ticket-202206130942 | EBJLC-220614-005 | 2022/6/14 14:06:11 | 1810000097379 | 210231A2KLX167000246 | 210231A2KLX21B00078H | 7*24*NCD | 2022/6/14 15:00:57 | 2022/6/14 14:32:06 | 2022/6/15 10:10:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000246故障申请,麻烦RMA | ||||
| 2022061484806 | ticket-202203161270 | ESHLC-220614-005 | 2022/6/14 15:06:01 | 1310000041492 | 210231A4UFX2090003PB | 210231A4UFX2170004WC | 7*24*NCD | 2022/6/14 16:00:05 | 2022/6/14 15:29:56 | 2022/6/15 11:10:00 | 徐磊 | [腾讯RMA申请]网络设备接口模块210231A4UFX2090003PB故障申请,麻烦RMA |