| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022060641554 | ticket-202204120914 | ESHLC-220606-006 | 2022/6/6 13:33:45 | 1310000040641 | 210231A5LLN1840002ZH | 210231A5LLX21300002Y | 7*24*NCD | 2022/6/6 18:30:36 | 2022/6/6 18:00:47 | 2022/6/8 14:04:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840002ZH故障申请,麻烦RMA | ||||
| 2022060647024 | ticket-202205261170 | ESHLC-220606-007 | 2022/6/6 13:34:49 | 1310000040641 | 210231A5LLX2010000W5 | 210231A5LLX21300002Z | 7*24*NCD | 2022/6/6 18:30:36 | 2022/6/6 18:00:47 | 2022/6/8 14:04:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX2010000W5故障申请,麻烦RMA | ||||
| 2022060615759 | ticket-202206040236 | EGZLC-220606-002 | 2022/6/6 16:33:56 | 1310000054176 | 210231AG7XP21700032V | 210231A0QMH2210C031R | 7*24软件服务 | 2022/6/6 17:30:28 | 2022/6/6 17:08:56 | 2022/6/7 11:43:00 | 李权威 | [腾讯RMA申请]网络设备电源210231AG7XP21700032V故障申请,麻烦RMA | ||||
| 2022060654070 | ticket-202206040346 | ESZLC-220606-001 | 2022/6/6 17:16:35 | 1310000051325 | 210231A5LLN1860002DW | 210231A5LLX21300007V | 7*24*NCD | 2022/6/6 18:00:32 | 2022/6/6 17:53:04 | 2022/6/7 9:41:00 | 陈磊2 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860002DW故障申请,麻烦RMA | ||||
| 2022060606197 | ticket-202206020890 | ECDLC-220606-002 | 2022/6/6 17:41:20 | 119751810 | 210231A2KLX166003801 | 210231A2KLX2210000L5 | 7*24*NCD | 2022/6/6 18:30:36 | 2022/6/6 18:09:49 | 2022/6/7 16:10:13 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003801故障申请,麻烦RMA | ||||
| 2022060759358 | ticket-202206030604 | ENJLC-220607-001 | 2022/6/7 9:30:25 | SF1148219065922 | 210231A2KLN19400083D | 210231A2KLX21B00084R | 7*24软件服务 | 2022/6/7 11:31:07 | 2022/6/7 11:24:15 | 2022/6/13 9:48:22 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLN19400083D故障申请,麻烦RMA | ||||
| 2022060743209 | ticket-202206070672 | ENJLC-220607-002 | 2022/6/7 14:30:30 | SF1148219065922 | 210231A2KLX1990005YT | 210231A2KLX21B00085S | 7*24*NCD | 2022/6/7 16:00:43 | 2022/6/7 15:52:53 | 2022/6/13 9:48:22 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLX1990005YT故障申请,麻烦RMA | ||||
| ticket-202206070152 | 2022/6/7 15:20:18 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX165002762故障申请,麻烦RMA | |||||||||||||
| 2022060771649 | ticket-202206020740 | EBJLC-220607-003 | 2022/6/7 16:31:26 | 1810000097011 | 210231A0QMH212006733 | 210231A0QMH2220C00S2 | 7*24软件服务 | 2022/6/7 17:00:51 | 2022/6/7 16:48:14 | 2022/6/8 9:03:00 | 王艳龙 | [腾讯RMA申请]网络设备电源210231A0QMH212006733故障申请,麻烦RMA | ||||
| 2022060763278 | ticket-202206020740 | EBJLC-220607-004 | 2022/6/7 17:23:21 | 1810000097010 | 210231A0QMH213003592 | 210231A0QMH2220C010F | 7*24软件服务 | 2022/6/7 18:00:59 | 2022/6/7 17:47:21 | 2022/6/8 9:03:00 | 王艳龙 | [腾讯RMA申请]网络设备电源210231A0QMH213003592故障申请,麻烦RMA | ||||
| 2022060888794 | ticket-202206071044 | ENJLC-220608-001 | 2022/6/8 9:15:46 | SF1148219066007 | 210231A2KLX197000JTM | 210231A2KLX21B0008S8 | 7*24*NCD | 2022/6/8 13:00:37 | 2022/6/8 12:45:55 | 2022/6/13 9:48:39 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLX197000JTM故障申请,麻烦RMA | ||||
| 2022060825185 | ticket-202206040346 | ESZLC-220608-002 | 2022/6/8 18:31:43 | 1310000051363 | 210231A5LLX20A0003YS | 210231A5LLX213000056 | 7*24*NCD | 2022/6/9 9:01:14 | 2022/6/9 8:52:00 | 2022/6/10 15:00:00 | 陈磊2 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0003YS故障申请,麻烦RMA | ||||
| 2022060947405 | ticket-202206070690 | ECDLC-220609-001 | 2022/6/9 9:42:55 | 119751795 | 210231A0A6N133010553 | 210231A0A6X217000B59 | 7*24*NCD | 2022/6/9 13:30:49 | 2022/6/9 13:13:27 | 2022/6/10 12:10:24 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A0A6N133010553故障申请,麻烦RMA | ||||
| 2022060945177 | ticket-202206020740 | EBJLC-220609-003 | 2022/6/9 16:25:47 | 1810000097001 | 210231AEWAP2130009NZ | 210231AEWAP20C00001P | 5*8*NBD | 2022/6/9 17:30:34 | 2022/6/9 17:25:53 | 2022/6/10 8:50:00 | 王艳龙 | 坏件SN：210231AEWAP2130009NZ 部件故障，请尽快RMA | ||||
| 2022060971138 | ticket-202206020740 | EBJLC-220609-004 | 2022/6/9 16:28:00 | 1810000097001 | 210231AEWAP213000B6L | 210231AEWAP20C000022 | 5*8*NBD | 2022/6/9 17:30:34 | 2022/6/9 17:25:53 | 2022/6/10 8:50:00 | 王艳龙 | 坏件SN：210231AEWAP213000B6L 部件故障，请尽快RMA |