| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022060216402 | ticket-202206010802 | EGZLC-220602-002 | 2022/6/2 10:46:14 | 1310000054123 | 210231A2KLX165002676 | 210231A2KLX2170003C4 | 7*24*NCD | 2022/6/2 11:30:18 | 2022/6/2 11:23:51 | 2022/6/3 12:04:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002676故障申请,麻烦RMA | ||||
| 2022060263566 | ticket-202205260844 | ESHLC-220602-002 | 2022/6/2 15:25:12 | 1310000040671 | 210231A2KLX15B002317 | 210231A2KLX21600012Q | 7*24*NCD | 2022/6/2 16:30:59 | 2022/6/2 16:20:53 | 2022/6/6 13:08:00 | 王祺 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002317故障申请,麻烦RMA | ||||
| 2022060299771 | ticket-202206010340 | EHKGLC-220602-001 | 2022/6/2 15:53:21 | 2206020002-1 | 210231A4UFN17B000070 | 210231A4UFX21700050S | 7*24*NCD | 2022/6/2 18:01:10 | 2022/6/2 17:50:00 | 2022/6/3 14:10:00 | 香港-联通将军澳 | [腾讯RMA申请]网络设备接口模块210231A4UFN17B000070故障申请,麻烦RMA | ||||
| 2022060267795 | ticket-202203310520 | 2022/6/2 17:17:31 | 7*24软件服务 | [腾讯RMA申请]网络设备接口模块210231A0A6N161001712故障申请,麻烦RMA | ||||||||||||
| 2022060213231 | ticket-202203200142 | ESZLC-220602-003 | 2022/6/2 20:40:12 | 1310000051319 | 210235A2NWP20B000049 | 210235A2NWP22300004X | 5*8*NBD | 2022/6/3 21:31:01 | 2022/6/3 21:03:13 | 2022/6/6 16:00:00 | 邹志军 | 海力士内存故障，请RMA，端午节后送达 | ||||
| 2022060345218 | ticket-202203140980 | ETJLC-220604-001 | 2022/6/3 23:29:38 | 120167971 | 210235A2NWP20C0001B8 | 210235A2NWP22300004W | 5*8*NBD | 2022/6/6 18:00:32 | 2022/6/6 8:00:00 | 2022/6/6 10:00:00 | 刘伟 | 海力士内存故障，RMA请节后送达 | ||||
| 2022060378197 | ticket-202203100074 | ESZLC-220604-001 | 2022/6/3 23:32:01 | 1310000051320 | 210235A2NWP20A000045 | 210235A2NWP223000059 | 5*8*NBD | 2022/6/4 11:30:54 | 2022/6/4 11:06:03 | 2022/6/6 15:00:00 | 陈磊2 | 海力士内存故障，RMA请节后送达 | ||||
| 2022060330048 | ticket-202203060566 | ESHLC-220604-001 | 2022/6/3 23:34:36 | 1310000040655 | 210235A2NWP20900003J | 210235A2NWP2220002RV | 5*8*NBD | 2022/6/4 17:30:42 | 2022/6/4 17:18:23 | 2022/6/6 15:42:00 | 陈敏 | 海力士内存故障，RMA请节后送达 | ||||
| 2022060326616 | ticket-202202220242 | EGZLC-220604-002 | 2022/6/3 23:43:53 | 1310000054150 | 210235A2NVH213000065 | 210235A2NVH2230C000F | 5*8*NBD | 2022/6/4 9:30:38 | 2022/6/4 9:16:58 | 2022/6/6 16:16:00 | 周俊2 | 海力士内存故障，RMA请端午节后送达 | ||||
| 2022060365235 | ticket-202202210608 | EGZLC-220604-001 | 2022/6/3 23:56:41 | 1310000054149 | 210235A2NWP2130000FM | 210235A2NWP21A0000GC | 5*8*NBD | 2022/6/4 9:30:38 | 2022/6/4 9:05:26 | 2022/6/5 11:16:00 | 韦朝彬 | 海力士内存故障，RMA请节后送达 | ||||
| 2022060481217 | ticket-202202170524 | ETJLC-220604-002 | 2022/6/4 0:01:26 | 120167972 | 210235A2NWP209000015 | 210235A2NWP2220002QH | 5*8*NBD | 2022/6/6 18:00:32 | 2022/6/6 8:00:00 | 2022/6/6 10:00:10 | 杨文静 | 海力士内存故障，RMA件请节后送达 | ||||
| 2022060630770 | ticket-202205190696 | ET_DEULC-220606-001 | 2022/6/6 10:01:34 | XRT_DEULC2206060001 | 210231A2UQX2140000DK | 210231A2UQX2070000NW | 7*24*4 | 2022/6/8 0:30:50 | 2022/6/7 17:00:00 | 2022/6/7 18:00:00 | 阴小清 | RMA 210231A2UQX2140000DK | ||||
| 2022060641806 | ticket-202206050380 | ENJLC-220606-001 | 2022/6/6 12:14:30 | 1880000087747 | 210231AEW9H2140C00BR | 210231AEW9H2160C0063 | 5*8*NBD | 2022/6/6 17:30:28 | 2022/6/6 17:11:15 | 2022/6/7 9:21:00 | 马振东 | 坏件SN：210231AEW9H2140C00BR 部件故障，请尽快RMA | ||||
| 2022060682895 | ticket-202204250462 | ESHLC-220606-003 | 2022/6/6 13:32:25 | 1310000040642 | 210231A5LLN1850001RQ | 210231A5LLX21300004T | 7*24*NCD | 2022/6/6 18:30:36 | 2022/6/6 18:00:09 | 2022/6/8 14:04:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850001RQ故障申请,麻烦RMA | ||||
| 2022060693915 | ticket-202204271214 | ESHLC-220606-005 | 2022/6/6 13:32:47 | 1310000040641 | 210231A5LLN181000432 | 210231A5LLX21300002K | 7*24*NCD | 2022/6/6 18:30:36 | 2022/6/6 18:00:47 | 2022/6/8 14:04:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN181000432故障申请,麻烦RMA |