| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022052724617 | ticket-202205241246 | EGZLC-220527-001 | 2022/5/27 15:37:01 | 210231A0A8X21800021F | 7*24软件服务 | 周俊2 | [腾讯RMA申请]网络设备接口模块210231A0A8X21800021F故障申请,麻烦RMA | |||||||||
| 2022052854425 | ticket-202204020814 | ESZLC-220529-004 | 2022/5/28 23:46:55 | 1310000051224 | 210235A2NWP20A00005C | 210235A2NWP22300005X | 5*8*NBD | 2022/5/29 11:00:46 | 2022/5/29 10:51:13 | 2022/5/30 15:58:00 | 邹志军 | 海力士内存故障，请RMA | ||||
| 2022052864947 | ticket-202204020386 | ESZLC-220529-003 | 2022/5/28 23:52:30 | 1310000051221 | 210235A2NWP20A000047 | 210235A2NWP224090003 | 5*8*NBD | 2022/5/29 11:00:46 | 2022/5/29 10:51:38 | 2022/5/30 15:50:00 | 陈磊2 | 海力士内存故障，请RMA | ||||
| 2022052951327 | ticket-202203290050 | ESZLC-220529-002 | 2022/5/29 0:01:35 | 1310000051224 | 210235A2NWP2130000TL | 210235A2NWP2220002RF | 5*8*NBD | 2022/5/29 11:00:46 | 2022/5/29 10:51:13 | 2022/5/30 15:58:00 | 邹志军 | 设备海力士内存故障，请RMA | ||||
| 2022052971947 | ticket-202203250836 | ESZLC-220529-001 | 2022/5/29 0:08:28 | 1310000051221 | 210235A2NWP20A00002K | 210235A2NWP2220001ND | 5*8*NBD | 2022/5/29 11:00:46 | 2022/5/29 10:51:38 | 2022/5/30 15:50:00 | 陈磊2 | 海力士内存故障，请RMA | ||||
| 2022052987438 | ticket-202203250566 | ESJLC-220529-001 | 2022/5/29 0:10:41 | 119352676 | 210235A2NWP21200006H | 210235A2NWP2220002R3 | 5*8*NBD | 2022/5/29 19:00:49 | 2022/5/29 17:00:00 | 2022/5/30 16:00:00 | 成旭 | 海力士内存故障，请RMA | ||||
| 2022053078214 | ticket-202205260996 | ETJLC-220530-001 | 2022/5/30 9:36:15 | SF1135914625273 | 210231A2KLX198000QQ7 | 210231A2KLX21B0007PL | 7*24*NCD | 2022/5/30 12:00:20 | 2022/5/30 11:39:04 | 2022/5/31 8:29:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QQ7故障申请,麻烦RMA | ||||
| 2022053006121 | ticket-202205190696 | 2022/5/30 14:22:05 | 7*24软件服务 | [腾讯RMA申请]网络设备接口模块210231A2UQX2070000X8故障申请,麻烦RMA | ||||||||||||
| 2022053148203 | ticket-202205290464 | EGZLC-220531-002 | 2022/5/31 11:54:00 | 1310000054099 | 210231AG7XP21900001D | 210231A0QMH2220C010H | 7*24软件服务 | 2022/5/31 12:30:43 | 2022/5/31 12:10:00 | 2022/6/1 18:37:00 | 李权威 | [腾讯RMA申请]网络设备电源210231AG7XP21900001D故障申请,麻烦RMA | ||||
| 2022053152627 | ticket-202205271162 | EGZLC-220531-003 | 2022/5/31 17:33:06 | 1310000054109 | 210231AEW9H2180C00KY | 210231AEW9H2180C00ZH | 5*8*NBD | 2022/5/31 18:30:32 | 2022/5/31 18:20:17 | 2022/6/1 17:04:00 | 韦朝彬 | 坏件SN：210231AEW9H2180C00KY QY-QC-7105-U01-TCS83H-GWLC-002(11.245.89.7) Eth100GE3-15这个端口打环起不来，请帮忙RMA板卡 | ||||
| 2022060146305 | ticket-202203220394 | ESHLC-220601-002 | 2022/6/1 9:35:10 | 1310000041369 | 210235A2NWP20900001G | 210235A2NWP2220002R9 | 5*8*NBD | 2022/6/1 14:00:25 | 2022/6/1 12:04:19 | 2022/6/3 8:39:00 | 陈敏 | 海力士内存故障，请RMA | ||||
| 2022060147369 | ticket-202205250814 | ESZLC-220601-001 | 2022/6/1 10:24:42 | 210231ABV8H2160C04R6 | 7*24*NCD | 邹志军 | 坏件SN：210231ABV8H2160C04R6 SZ-SY-30101-B14-9820C-CUF-0308(11.240.56.73) HundredGigE1/2/13和14口打环，都是频繁抖动 | |||||||||
| 2022060193293 | ticket-202205311164 | ENJLC-220601-005 | 2022/6/1 16:20:05 | SF1094813319964 | 210231A2KLX19B0005Y5 | 210231A2KLX21A0004JM | 7*24*NCD | 2022/6/1 18:00:57 | 2022/6/1 17:47:55 | 2022/6/6 9:05:01 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLX19B0005Y5故障申请,麻烦RMA | ||||
| 2022060198292 | ticket-202205310946 | ENJLC-220601-006 | 2022/6/1 17:51:02 | SF1148218357782 | 210231A5LLX1960001MT | 210231A5LLX213000052 | 7*24*NCD | 2022/6/1 18:31:01 | 2022/6/1 18:25:06 | 2022/6/6 9:07:21 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960001MT故障申请,麻烦RMA | ||||
| 2022060162532 | ticket-202205310946 | ENJLC-220601-007 | 2022/6/1 17:52:02 | SF1148218357782 | 210231A5LLX1960001W6 | 210231A5LLX2130000M6 | 7*24*NCD | 2022/6/1 18:31:01 | 2022/6/1 18:25:06 | 2022/6/6 9:07:21 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960001W6故障申请,麻烦RMA |