| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020082443876 | ticket-202008230010 | ESHLC-200824-004 | 2020/8/24 16:06:04 | 1910000198785 | 210231A5LLN18300002G | 210231A5LLX20600041Q | 7*24*NCD | 2020/8/24 16:28:00 | 2020/8/25 9:33:00 | 吴婷婷 | [腾讯RMA申请]网络设备接口模块210231A5LLN18300002G故障申请,麻烦RMA | |||||
| 2020082427692 | ticket-202008220198 | ESZLC-200825-003 | 2020/8/24 18:14:29 | 1910000106819 | 210231A2KLX164001785 | 210231A2KLX206000747 | 7*24*NCD | 2020/8/25 10:44:00 | 2020/8/25 14:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001785故障申请,麻烦RMA | |||||
| 2020082485809 | ticket-202008220360 | ESZLC-200825-001 | 2020/8/24 18:23:14 | 1910000106801 | 210231A2KLX171004369 | 210231A2KLX206000731 | 7*24*NCD | 2020/8/25 17:45:00 | 2020/8/26 10:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX171004369故障申请,麻烦RMA | |||||
| 2020082503107 | ticket-202008230312 | ESHLC-200825-001 | 2020/8/25 9:33:22 | 1910000198727 | 210231A5LLN1840000DX | 210231A5LLX208000004 | 7*24*NCD | 2020/8/25 10:06:00 | 2020/8/26 9:00:00 | 徐逸 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840000DX故障申请,麻烦RMA | |||||
| 2020082632263 | ticket-202008240462 | 2020/8/26 9:27:55 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX2050006HH故障申请,麻烦RMA | ||||||||||||
| 2020082662955 | ticket-202008241216 | EGZLC-200826-010 | 2020/8/26 9:33:14 | 1910000283218 | 210231A2KLX165002560 | 210231A2KLX206000844 | 7*24软件服务 | 2020/8/26 18:13:00 | 2020/8/27 11:33:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002560故障申请,麻烦RMA | |||||
| 2020082674363 | ticket-202008260164 | ESZLC-200826-001 | 2020/8/26 10:43:38 | 1910000106851 | 210231A5LLN1950000D1 | 210231A5LLX20800000J | 7*24*NCD | 2020/8/26 17:18:00 | 2020/8/27 10:08:00 | 李星威 | 麻烦rma | |||||
| 2020082686304 | ticket-202008260156 | ESHLC-200826-002 | 2020/8/26 14:56:15 | 1910000194945 | 210231A2KLX15B002340 | 210231A2KLN20800000C | 7*24软件服务 | 2020/8/26 18:21:00 | 2020/8/27 8:23:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002340故障申请,麻烦RMA | |||||
| 2020082606575 | ticket-202008220332 | ESZLC-200826-015 | 2020/8/26 16:37:25 | 1910000106885 | 210231A4UFN173000123 | 210231A4UFN1850001ZV | 7*24*NCD | 2020/8/26 18:19:00 | 2020/8/27 16:07:00 | 张燕新 | [腾讯RMA申请]网络设备接口模块210231A4UFN173000123故障申请,麻烦RMA | |||||
| 2020082626048 | ticket-202008260878 | EBJLC-200826-005 | 2020/8/26 17:29:23 | 1810000057495 | 210231A2KLX186000JDG | 210231A2KLX205000H5P | 7*24*NCD | 2020/8/26 17:45:00 | 2020/8/27 8:13:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A2KLX186000JDG故障申请,麻烦RMA | |||||
| 2020082756750 | ticket-202008270230 | ESZLC-200827-001 | 2020/8/27 10:58:18 | 1910000106925 | 210231A2KLX204000544 | 210231A2KLX2060007C6 | 7*24*NCD | 2020/8/27 17:52:00 | 2020/8/28 12:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX204000544故障申请,麻烦RMA | |||||
| 2020082715961 | ticket-202008260734 | ENJLC-200827-006 | 2020/8/27 22:29:16 | SF1074942098401 | G10231A7LT0303MR | G10231A7LT03015V | 5*8*NBD | 2020/8/28 9:12:00 | 2020/8/28 18:29:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7LT0303MR故障申请,麻烦RMA | |||||
| 2020082810137 | ticket-202008260566 | EBJLC-200830-001 | 2020/8/28 9:20:11 | 1810000057670 | 210231A2KLX167000999 | 210231A2KLX20600081R | 5*8*NBD | 2020/8/30 18:07:00 | 2020/8/31 9:02:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003100故障申请,麻烦RMA | |||||
| 2020082810137 | ticket-202008260914 | EBJLC-200830-001 | 2020/8/28 9:20:11 | 1810000057670 | 210231A2KLX167000999 | 210231A2KLX20600081R | 5*8*NBD | 2020/8/30 18:07:00 | 2020/8/31 9:02:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000999故障申请,麻烦RMA | |||||
| 2020082891282 | ticket-202008260674 | EBJLC-200830-003 | 2020/8/28 9:20:15 | 1810000057670 | 210231A2KLX167002894 | 210231A2KLN206000007 | 7*24*NCD | 2020/8/30 18:07:00 | 2020/8/31 9:02:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002894故障申请,麻烦RMA |