| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022051811157 | ticket-202205160522 | EGZLC-220518-003 | 2022/5/18 17:26:28 | 1310000044899 | 210231AG7XP2180002HM | 210231A0QMH2220C00PQ | 7*24软件服务 | 2022/5/18 18:00:18 | 2022/5/18 17:50:39 | 2022/5/19 11:20:00 | 李权威 | [腾讯RMA申请]网络设备电源210231AG7XP2180002HM故障申请,麻烦RMA | ||||
| 2022051810424 | ticket-202205170916 | EGZLC-220518-004 | 2022/5/18 18:09:07 | 1310000044902 | 210231A4UFX20A000397 | 210231A4UFX20800000B | 7*24*NCD | 2022/5/18 19:30:31 | 2022/5/18 19:05:57 | 2022/5/19 17:58:00 | 范志江 | [腾讯RMA申请]网络设备接口模块210231A4UFX20A000397故障申请,麻烦RMA | ||||
| 2022051960519 | ticket-202205170128 | ESZLC-220519-001 | 2022/5/19 9:35:23 | 1310000051057 | 210231A2KLX166004991 | 210231A2KLX2210000KQ | 7*24*NCD | 2022/5/19 10:30:22 | 2022/5/19 10:06:21 | 2022/5/20 9:15:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004991故障申请,麻烦RMA | ||||
| 2022051910196 | ticket-202205190418 | EGYLC-220519-001 | 2022/5/19 11:03:49 | SF1424653362932 | 210231AG7UH2180C00FK | 210231ABV7N2190001BN | 5*8*NBD | 2022/5/20 9:00:36 | 2022/5/20 8:49:46 | 2022/5/20 12:00:00 | 高仁茂2 | 申请RMA，坏件SN：210231AG7UH2180C00FK | ||||
| 2022051901947 | ticket-202205181268 | ECDLC-220519-001 | 2022/5/19 16:11:11 | 119751811 | 210231A2KLX166003515 | 210231A2KLX21B000829 | 7*24*NCD | 2022/5/19 17:01:15 | 2022/5/19 16:50:48 | 2022/5/20 16:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003515故障申请,麻烦RMA | ||||
| 2022051922593 | ticket-202205181280 | ECDLC-220519-002 | 2022/5/19 16:12:14 | 119751811 | 210231A2KLX166001725 | 210231A2KLX216000287 | 7*24*NCD | 2022/5/19 17:01:15 | 2022/5/19 16:50:48 | 2022/5/20 16:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001725故障申请,麻烦RMA | ||||
| 2022051924583 | ticket-202205180037 | EBJLC-220519-001 | 2022/5/19 16:29:39 | 1810000086301 | 210231A3FFN161000095 | 210231A3FFX20600002J | 7*24*NCD | 2022/5/19 17:30:19 | 2022/5/19 17:03:27 | 2022/5/20 11:00:00 | 郭爽 | [腾讯RMA申请]网络设备接口模块210231A3FFN161000095故障申请,麻烦RMA | ||||
| 2022052082406 | ticket-202205180930 | ECQLC-220520-001 | 2022/5/20 14:15:34 | 119671133 | 210231A0A6N122002517 | 210231A0A6X204000107 | 7*24软件服务 | 2022/5/20 16:30:39 | 2022/5/20 16:07:09 | 2022/5/23 16:09:00 | 杨丹凌 | [腾讯RMA申请]网络设备接口模块210231A0A6N122002517故障申请,麻烦RMA | ||||
| 2022052043910 | ticket-202205190050 | ENJLC-220520-002 | 2022/5/20 17:37:23 | 1880000087637 | 210231A2KLX165001227 | 210231A2KLX20600070F | 7*24*NCD | 2022/5/20 18:30:56 | 2022/5/20 18:04:01 | 2022/5/23 9:19:00 | 姚青 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001227故障申请,麻烦RMA | ||||
| 2022052041475 | ticket-202205201112 | ENJLC-220521-001 | 2022/5/20 19:09:11 | 1880000087638 | 210235A2NWP2130000ZB | 210235A2NWP2220001M4 | 5*8*NBD | 2022/5/23 11:00:46 | 2022/5/21 9:00:26 | 2022/5/23 14:20:00 | 张萍 | 设备内存异常，需RMA替换整机 | ||||
| 2022052301369 | ticket-202204221162 | 2022/5/23 11:05:49 | 5*8*NBD | 麻烦尽快rma | ||||||||||||
| 2022052392286 | ticket-202204170512 | ETJLC-220523-002 | 2022/5/23 11:47:11 | SF1135914625200 | 210235A2NWP20B000004 | 210235A2NWP22100003R | 5*8*NBD | 2022/5/23 16:00:27 | 2022/5/23 15:31:15 | 2022/5/26 10:33:45 | 杨文静 | 海力士内存故障，请RMA整机 | ||||
| 2022052311415 | ticket-202204141120 | EGZLC-220523-001 | 2022/5/23 11:53:12 | 1310000044955 | 210235A2NWP2130000PT | 210235A2NWP2180001RN | 5*8*NBD | 2022/5/23 14:01:11 | 2022/5/23 13:43:32 | 2022/5/24 11:17:00 | 吕金泽 | 设备海力士内存故障，请RMA | ||||
| 2022052333887 | ticket-202204130340 | ESZLC-220523-003 | 2022/5/23 11:59:01 | 1310000051088 | 210235A2NWP20A00004P | 210235A2NWP22300005H | 5*8*NBD | 2022/5/23 12:30:58 | 2022/5/23 12:16:05 | 2022/5/24 11:08:00 | 邹志军 | 海力士内存故障，请RMA整机 | ||||
| 2022052304415 | ticket-202204081500 | ETJLC-220523-003 | 2022/5/23 12:01:54 | SF1135914625219 | 210235A2NWP20A00008V | 210235A2NWP2170000Q4 | 5*8*NBD | 2022/5/23 16:00:27 | 2022/5/23 15:30:50 | 2022/5/26 10:35:50 | 杨文静 | 设备海力士内存故障，请RMA |