| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2022051012669 | ticket-202205060456 | ENJLC-220510-002 | 2022/5/10 10:35:10 | 1880000087564 | 210231A0A6X211000B4S | 210231A0A6X222000J73 | 7*24软件服务 | 2022/5/10 11:00:23 | 2022/5/10 10:56:10 | 2022/5/11 10:00:00 | 张萍 | [腾讯RMA申请]网络设备接口模块210231A0A6X211000B4S故障申请,麻烦RMA | ||||
| 2022051068838 | ticket-202205051080 | ESJLC-220510-001 | 2022/5/10 11:02:02 | 119352651 | 210231ABV8H2160C07L1 | 210231ABV8H2170C024Y | 7*24*NCD | 2022/5/10 12:00:31 | 2022/5/10 11:44:57 | 2022/5/10 14:50:37 | 柯淑云 | [腾讯RMA申请]网络设备板卡210231ABV8H2160C07L1故障申请,麻烦RMA | ||||
| 2022051063318 | ticket-202204230492 | ECQLC-220510-001 | 2022/5/10 17:41:22 | 119671234 | 210231AG7UH2150C004N | 210231ABV7N21A00011J | 5*8*NBD | 2022/5/11 11:30:47 | 2022/5/10 0:00:00 | 2022/5/11 14:30:00 | 杨颜荧 | [腾讯RMA申请]网络设备电源210231AG7UH2150C004N故障申请,麻烦RMA | ||||
| 2022051098888 | ticket-202204280240 | ESZLC-220510-001 | 2022/5/10 17:58:42 | 1310000051032 | 210231AG7UH2150C0075 | 210231ABV7N21C0001F1 | 5*8*NBD | 2022/5/10 18:30:25 | 2022/5/10 18:15:35 | 2022/5/11 8:56:00 | 李星威 | [腾讯RMA申请]网络设备电源210231AG7UH2150C0075故障申请,麻烦RMA | ||||
| 2022051274345 | ticket-202205120376 | EBJLC-220512-007 | 2022/5/12 11:07:21 | 1810000086327 | 210231A2KLX183000015 | 210231A2KLX21B0008QX | 7*24*NCD | 2022/5/12 11:30:08 | 2022/5/12 11:25:33 | 2022/5/13 10:00:00 | 莫嘉 | 麻烦尽快rma | ||||
| 2022051214797 | ticket-202205120428 | EBJLC-220513-003 | 2022/5/12 11:21:08 | 1810000086323 | 210231A5CHH186000175 | 210231A5CHH208001142 | 7*24*NCD | 2022/5/13 12:30:38 | 2022/5/13 12:03:33 | 2022/5/14 11:40:00 | 莫嘉 | 坏件SN：210231A5CHH186000175 部件故障，请尽快RMA | ||||
| 2022051256615 | ticket-202205110344 | EGZLC-220512-001 | 2022/5/12 14:22:25 | 1310000044806 | 210231A2KLX17C000196 | 210231A2KLX2170001YB | 7*24*NCD | 2022/5/12 15:00:37 | 2022/5/12 14:49:16 | 2022/5/13 16:51:00 | 魏晨 | [腾讯RMA申请]网络设备接口模块210231A2KLX17C000196故障申请,麻烦RMA | ||||
| 2022051291814 | ticket-202205100280 | EBJLC-220512-008 | 2022/5/12 15:05:53 | 1810000086324 | 210231A2KLX183000B8X | 210231A2KLX2210000KV | 7*24*NCD | 2022/5/12 16:00:45 | 2022/5/12 15:37:56 | 2022/5/13 12:00:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A2KLX183000B8X故障申请,麻烦RMA | ||||
| 2022051269842 | ticket-202205110502 | EHKGLC-220513-001 | 2022/5/12 17:51:15 | 2205130002 | 210231A2KLX186000BN0 | 210231A2KLX2080003BH | 7*24*NCD | 2022/5/16 15:00:56 | 2022/5/13 13:00:00 | 2022/5/16 9:50:00 | 香港-iAdvantage沙田 | [腾讯RMA申请]网络设备接口模块210231A2KLX186000BN0故障申请,麻烦RMA | ||||
| 2022051610008 | ticket-202205120892 | ENJLC-220516-002 | 2022/5/16 9:51:45 | 1880000087597 | 210231A2KLN1940007J2 | 210231A2KLX21B0008Q2 | 7*24软件服务 | 2022/5/16 11:30:26 | 2022/5/16 11:08:53 | 2022/5/17 13:20:00 | 嵇浩杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940007J2故障申请,麻烦RMA | ||||
| 2022051637565 | ticket-202204200270 | 2022/5/16 10:25:58 | 7*24*4 | [腾讯RMA申请]网络设备接口模块210231A4UFX20500031N故障申请,麻烦RMA | ||||||||||||
| 2022051638877 | ticket-202205140448 | ESZLC-220516-004 | 2022/5/16 17:05:41 | 1310000051046 | 210231A2KLX164001453 | 210231A2KLX2210000KX | 7*24*NCD | 2022/5/16 18:00:21 | 2022/5/16 17:45:33 | 2022/5/17 10:00:00 | 师志浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001453故障申请,麻烦RMA | ||||
| 2022051671671 | ticket-202205140240 | EGZLC-220517-001 | 2022/5/16 18:35:26 | 1310000044872 | 210231AG7XP21700002Q | 210231A0QMH2210C02BQ | 7*24软件服务 | 2022/5/17 9:30:32 | 2022/5/17 9:07:04 | 2022/5/18 11:21:00 | 李权威 | [腾讯RMA申请]网络设备电源210231AG7XP21700002Q故障申请,麻烦RMA | ||||
| 2022051681242 | ticket-202205131052 | 2022/5/16 19:45:36 | 7*24*NCD | 模块故障，需要更换 管理IP：10.185.218.207 GZ-KFL-0601-H04-H6800HF-QCPL-01 Ten-GigabitEthernet1/0/26 固资号：TYNT1808000R 模块SN:210231A563X2040001ZZ | ||||||||||||
| 2022051714165 | ticket-202205150488 | EGZLC-220517-002 | 2022/5/17 16:45:11 | 1310000044884 | 210231A2KLX1990008MG | 210231A2KLX21B00076C | 7*24软件服务 | 2022/5/17 17:30:53 | 2022/5/17 17:19:53 | 2022/5/18 11:01:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX1990008MG故障申请,麻烦RMA |